Manager – Enterprise Platforms - Supply Chain & Operations

POSITION SUMMARY:

The Manager, Enterprise Platforms for Supply Chain and Operations leads the implementation, optimization, and sustainment of enterprise systems that strengthen Empower’s operational performance and scalability. The role owns platform delivery across ERP, WMS, TMS, manufacturing, and related systems, connecting procurement, inventory, logistics, and demand planning. Operating in Empower’s hyper-growth, highly regulated 503A/503B environment, this manager translates business priorities into integrated technology solutions and accountable execution. The position develops team capability, coordinates delivery with Operations, Procurement, Manufacturing, Finance, and IT, and maintains alignment with applicable regulatory requirements. Success requires strategic thinking, sound judgment, learning agility, and disciplined problem solving to improve visibility, reliability, and process efficiency. The manager applies automation and validated AI insights to improve inventory control and fulfillment while maintaining human accountability and appropriate data controls across supply operations.

RESPONSIBILITIES:

Systems Implementation and Management

• Portfolio: Lead the implementation, optimization, and ongoing support of the Supply Chain, WMS, TMS, and Demand Planning systems and applications that support the Supply Chain and Operations team, and manage that application portfolio, including the supply chain functionality of Microsoft Dynamics 365 Finance & Operations (F&O) for procurement, inventory, and warehouse processes.
• Implementation: Remain hands-on throughout the Dynamics 365 F&O supply chain implementation, including requirements gathering, solution design, configuration, data migration, testing, cutover, go-live support, and post-go-live stabilization, while managing implementation partners, vendors, scope, budget, and timelines.
• Legacy: Work with the team to support, integrate, migrate, and maintain the legacy applications that support the Supply Chain and Operations business groups, keeping them stable and connected while planning data migration, transition, and retirement as functionality moves to Dynamics 365 F&O and other target platforms.

Integration, Planning, and Innovation

• Integrations: Design, build, and govern integrations between Dynamics 365 F&O and the WMS, TMS, demand planning, legacy, and other supply chain and operations platforms, whether Microsoft-based or third-party, using APIs, EDI, middleware, and integration services to ensure data integrity, security, and reliable end-to-end transaction flow, including handoffs to Finance systems.
• Roadmap: Ensure the effective integration of supply chain systems across procurement, inventory management, logistics, and demand planning functions, and own the technology roadmap for demand planning and forecasting capabilities, including tool selection, whether native to Dynamics or a separate platform.
• Costing: Participate in costing discussions, working with Finance and Manufacturing to ensure item, inventory, and landed cost requirements are reflected in supply chain systems and processes. Finance retains ownership of financial configuration, accounting, and financial reporting.
• Innovation: Leverage AI, machine learning, and enterprise system capabilities to drive data-driven decisions and improve forecasting, inventory control, order fulfillment, and logistics.

Collaboration and Adoption

• Alignment: Collaborate with cross-functional partners in Operations, Procurement, Manufacturing, Finance, and IT to align digital systems with strategic business goals and regulatory requirements, including change control, system validation, and audit readiness as required.
• Adoption: Serve as the liaison between business units and IT, translating business needs into requirements, priorities, and delivery plans, and leading change management, training, and user adoption for new systems and processes.

Leadership and Governance

• Leadership: Build, lead, and manage the enterprise platforms team, including hiring, onboarding, goal setting, performance management, coaching, and development, while fostering high performance, collaboration, and professional growth.
• Governance: Establish governance for supply chain and operations systems, including master data standards, security and access roles, release and change management, system documentation, and support models that keep systems stable and users productive.

KNOWLEDGE AND SKILLS:

• Strong knowledge of ERP, WMS, TMS, and manufacturing platforms, including integration considerations across procurement, inventory management, logistics, and demand planning.
• People leadership skills in coaching, setting expectations, coordinating work, and communicating across functions to build capability, accountability, and consistent delivery.
• Advanced Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook, to analyze information, document priorities, and communicate delivery progress accurately.
• Strong analytical, problem-solving, and strategic planning skills, with the ability to communicate effectively across all levels of management and build high-performing teams.
• Proven ability to lead with empathy, accountability, and vision, fostering a culture of engagement, inclusion, and continuous development across cross-functional teams.

EXPERIENCE AND QUALIFICATIONS:

• A minimum of 10 years of hands-on experience implementing, managing, or administering enterprise systems (ERP, WMS, TMS, demand planning, and/or related technologies) within a supply chain or operations context.
• A minimum of 3 years of experience leading or managing a team that supports enterprise systems, with the ability to remain hands-on in the work. 
• Experience in supply chain management, logistics, or operations, with a strong understanding of end-to-end processes required.
• Hands-on experience with Microsoft Dynamics 365 Finance & Operations (or Dynamics AX), including participation in at least one full-cycle implementation (configuration, data migration, testing, go-live) covering supply chain, procurement, inventory, and/or warehouse processes required. Ownership of the finance modules is not required.
• Demonstrated technology implementation experience, delivering ERP and supply chain system projects from requirements through go-live and stabilization, with accountability for scope, budget, timeline, and vendor or partner performance required.
• Experience designing and managing integrations between ERP and WMS, TMS, and demand planning platforms using APIs, EDI, and middleware, across both Microsoft and non-Microsoft technologies.
• Experience supporting, integrating, maintaining, and migrating legacy applications, including data migration and retirement planning, during an ERP or platform transition.
• Working experience with demand planning and forecasting processes and tools, including how they connect to ERP, inventory, and procurement required.
• Experience partnering with Finance and Manufacturing on costing topics such as item costing, inventory valuation, or landed cost as they relate to supply chain systems required
• Microsoft Dynamics 365 Supply Chain Management certification, PMP or comparable project management certification preferred. 
• Microsoft Power Platform, Azure, SQL, or Power BI experience; experience in a regulated environment such as pharmacy or pharmaceutical operations (FDA, DEA, GxP); and experience applying AI or machine learning to forecasting or supply chain analytics preferred.