Omnicom

Integrated healthcare marketing and communications network

HR Operations Lead

HR Operations & CoordinationConfirmed live in the last 24 hours

Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

Strong experience in HR Operations or Shared Services.
At least 2–3 years of experience leading operational teams.
Experience managing key performance indicators.
Advanced knowledge of Workday; ServiceNow is a plus.
Advanced English and Portuguese proficiency.
Excellent verbal and written communication skills, including the ability to provide clear guidance to employees and team members.

Responsibilities

Lead, develop, and coordinate Tier 1 and Tier 2 teams.
Manage operational key performance indicators, service-level agreements, and shared services center performance metrics.
Act as an escalation point for complex cases and exceptions.
Ensure end-to-end execution of processes in Workday and ServiceNow requests.
Manage relationships with internal clients and regional HR stakeholders.
Drive process improvements across HR Operations, Compensation, and Reporting/Mass Data.
Oversee Workday transactions related to HR operations, including job changes, employee data updates, and position management.
Conduct periodic audits of internal Workday processes to ensure data accuracy.
Provide training and support to Tier 1 and Tier 2 Specialists on HR operational procedures.
Process compensation-related transactions, including salary adjustments, bonuses, and one-time payments.
Manage retraining initiatives.
Partner with Tier 1 and Tier 2 Specialists to address compensation-related inquiries and provide guidance on policies and procedures.
Ensure standardization of regional processes.
Manage mass data uploads, including Enterprise Interface Builders, ensuring proper execution and compliance with data integrity standards.
Collaborate with business stakeholders, agency HR teams, and other team members to identify opportunities for improvement in data management and reporting.

Desired Qualifications

Experience in shared services environments, managing Tier 2+ transactions, resolving exceptions, and providing client support.
Familiarity with advanced HR areas such as onboarding, organizational and employee data, compensation processes and policies, and/or data visualization and mass data management practices.
Problem-solving and critical thinking skills.
Strong communication skills, including the ability to provide clear and detailed guidance.
Knowledge of data integrity standards and best practices for maintaining accurate records and audit compliance.
Willingness to share knowledge and support the team.
Commitment to continuous learning and staying up to date with HR technologies and practices.
Hands-on experience with Workday and ServiceNow platforms.

THE ROLE

Reporting to the HRSSC Manager for LATAM, Spain, and Portugal, the HR Operations Lead is responsible for leading Tier 1 and Tier 2 HR Specialist teams, ensuring operational excellence, SLA compliance, and continuous improvement of the employee experience.

KEY RESPONSIBILITIES

General

Lead, develop, and coordinate Tier 1 and Tier 2 teams.
Manage operational KPIs, SLAs, and SSC performance metrics.
Act as an escalation point for complex cases and exceptions.
Ensure proper end-to-end execution of processes in Workday and ServiceNow requests.
Manage relationships with internal clients and regional HR stakeholders.
Drive process improvements across HR Operations, Compensation, and Reporting/Mass Data.

HR Operations Focus

Oversee Workday transactions related to HR operations, including job changes, employee data updates, and position management.
Conduct periodic audits of internal Workday processes to ensure data accuracy.
Provide training and support to Tier 1 and Tier 2 Specialists on HR operational procedures.

Compensation Focus

Process compensation-related transactions, including salary adjustments, bonuses, and one-time payments.
Manage retraining initiatives.
Partner with Tier 1 and Tier 2 Specialists to address compensation-related inquiries and provide guidance on policies and procedures.

Reporting & Mass Data Focus

Ensure standardization of regional processes.
Manage mass data uploads, including EIBs (Enterprise Interface Builders), ensuring proper execution and compliance with data integrity standards.
Collaborate with business stakeholders, agency HR teams, and other team members to identify opportunities for improvement in data management and reporting.

CANDIDATE PROFILE

Required

Strong experience in HR Operations / Shared Services.
Minimum of 2–3 years leading operational teams.
Experience managing KPIs.
Strong customer focus and continuous improvement mindset.
Advanced knowledge of Workday (ServiceNow is a plus).
Advanced English / Portuguese. Excellent verbal and written communication skills, including the ability to provide clear guidance to employees and team members.

Preferred

Experience in shared services environments, managing Tier 2+ transactions, resolving exceptions, and providing client support.
Familiarity with advanced HR areas such as onboarding, organizational and employee data, compensation processes and policies, and/or data visualization and mass data management practices.
Proven problem-solving and critical thinking skills.
Strong communication skills with the ability to provide clear and detailed guidance.
Knowledge of data integrity standards and best practices for maintaining accurate records and audit compliance.
Collaborative mindset, with willingness to share knowledge and support the team.
Commitment to continuous learning and staying up to date with HR technologies and practices.
Solid hands-on experience with Workday and ServiceNow platform

Non-Statutory Benefits

Birthday Leave: One (1) paid day off granted on the employee’s birthday.
EMI: Preferential rates.
Emermedica: Preferential rates.
Training and Development Platform (E-Learning): Access to Lynda.com, which includes webinars, articles, and other training opportunities designed to support and enhance professional skills. Courses are offered in multiple languages.
Stark Gym: Preferential rates.
BBE Languages: Preferential rates.
Smart Academy: Preferential rates.
Chevrolet (New Vehicle Purchase): Preferential rates.
Pet Entrega: 10% discount.
Bicycle and Scooter Parking Facilities.
Go Green and Ninebot: A 10% discount on the purchase of Go Green electric scooters and a 5% discount on the purchase of Ninebot electric scooters.
Folks: Discounts on frames, lenses, and eye examinations.

*Note: The benefits listed under the “Non-Statutory Benefits” section do not constitute salary, as they are not granted as direct consideration for the Employee’s services, in accordance with Law 789 of 2002, Articles 15 and 16 of Law 50 of 1990, in conjunction with Article 17 of Law 344 of 1996. These benefits may be modified or eliminated at any time, without any restriction or condition, and such modification or elimination shall not be construed as a deterioration of contractual conditions*

About the Company

Omnicom

Integrated healthcare marketing and communications network

McCann Health São Paulo is the Brazilian arm of McCann Health, offering integrated healthcare marketing services that blend strategy, creativity, technology and data. It delivers creative development, digital media, medical communications and design through multidisciplinary teams to engage patients and health professionals. Operating within the IPG Health network but maintaining a local Brazilian brand, it leverages global resources with a Latin America focus and emphasizes socially relevant campaigns on tight budgets. Its goal is to connect health brands with people in meaningful ways to improve health outcomes through data-driven communications.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Presidente Prudente, Brazil
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Omnicom

See more jobs