Employee Service Centre Coordinator - Payroll

Job Description

Coordinator, Employee Service Centre Corporate Services-Human Resources 

Status: (1) Regular Full Time position

Hiring Range: $75,696 - $85,159 per annum plus comprehensive benefits

Work Mode: Hybrid *see below for more details about this work mode. Location: 7120 Hurontario Street, Mississauga, ONHours of work: 35 hours per weekwith occasional extended hours during peak periods.

Make an impact through payroll expertise and exceptional employee service

Are you a payroll professional who takes pride in getting the details right?

Peel Region is looking for a knowledgeable and service-focused Coordinator, Employee Service Centre, Payroll to join our Human Resources team. In this role, you will apply your payroll expertise, analytical skills, and careful attention to detail to support accurate and timely employee transactions, payroll calculations, benefits administration, onboarding, HR policies, and OMERS inquiries.

Working within our Employee Service Centre and through the ServiceNow platform, you will help employees navigate important moments in their employment journey. Your work will directly contribute to an employee experience built on timely service, accurate information, care, transparency, and trust.

As part of ONEHR, you will collaborate with HR colleagues and organizational partners to deliver connected, client-centred services. Your contributions will support Peel Region’s People Strategy by strengthening service excellence, operational effectiveness, and an inclusive employee experience.

Key Responsibilities:

Employee Service Centre Support

• Serve as the primary point of contact for employee inquiries regarding pay, benefits, onboarding, HR policies, programs, and OMERS.
• Complete and validate payroll calculations, including premiums, arrears, refunds, and other pay-related adjustments.
• Investigate discrepancies and resolve payroll issues by reviewing employee data, applicable policies, collective agreements, legislative requirements, and supporting documentation.
• Respond to employee questions via ServiceNow, ensuring accurate and timely communication.
• Analyze and provide guidance to employees, managers, and HR associates on payroll and HRMS-related issues.
• Process and maintain accurate HRMS employee transactions, including new hires, transfers, leaves, retirements, terminations, and benefits changes.
• Administer biweekly processes, ensuring compliance with policies, collective agreements, and CRA regulations.
• Verify data accuracy on employee pay lines, including acting premiums, retroactive payments, and deductions.
• Process Records of Employment (ROEs), garnishments, and union dues.
• Contribute to the development, organization, and upkeep of knowledge articles within the Employee Service Centre knowledge base to enhance self-service capabilities.
• Assist in the review and improvement of forms to optimize workflows and streamline processes within the Employee Service Centre and SAP.

Benefits & OMERS Administration

• Enroll employees in OMERS and benefit plans while maintaining up-to-date knowledge of plan policies.
• Process benefits-related changes, such as marital status updates, beneficiary changes, and arrears calculations.
• Coordinate with Accounts Receivable for benefit deductions during employee absences.

Reporting & Documentation

• Prepare and analyze biweekly and monthly reports and remittances.
• Maintain accurate electronic employee records and assist in updating procedure manuals and user guides.
• Respond to requests for payroll and HR-related information from internal and external stakeholders, including Service Canada and CRA.

Customer Service & Continuous Improvement

• Deliver exceptional customer service, ensuring inquiries are resolved professionally and within SLAs.
• Collaborate with HR teams to identify and address trends, issues, or process improvements.
• Provide basic navigation instructions for HRMS and ServiceNow to clients and employees.

Qualifications:

Education & Experience

• Post-secondary education in Human Resources, Business Administration, Accounting, or a related field.
• Minimum of 3 years of experience processing employee payroll and HR transactional data.
• Experience with HR technology systems, particularly SAP and ServiceNow.
• Experience supporting employees or clients in a high-volume, service-oriented environment.

Skills & Knowledge

• Strong knowledge of payroll administration, payroll calculations, HR transactions, and employee data management.
• Understanding of Canada Revenue Agency requirements, the Employment Standards Act, benefits administration, and OMERS.
• Ability to interpret and apply HR policies, collective agreements, business rules, and established procedures.
• Experience in creating and maintaining knowledge base content and identifying opportunities for form and workflow improvements.
• Prior experience utilizing ticket management systems, with familiarity in ServiceNow being a plus.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Demonstrated analytical and problem-solving skills with attention to detail.
• Effective verbal and written communication skills to engage with diverse audiences.

Competencies

• Strong organizational and time management skills to manage multiple priorities in a fast-paced environment.
• Interpersonal and customer service skills to maintain effective relationships with employees and stakeholders.
• Ability to work independently and as part of a collaborative team.
• High level of professionalism, confidentiality, and diplomacy.

Apply now and help us build a better tomorrow with the Peel Region! Join us—be bold, think big, and help shape a better tomorrow.

Total Rewards That Support You

At Peel Region, we believe in taking care of our people. Here's what you can expect:

• Comprehensive Benefits – Health, dental, vision, and psychological health coverage effective from your first day.
• OMERS Pension Plan – Secure your future through one of Canada's leading defined benefit pension plans.
• Generous Vacation – Start with three weeks of vacation and grow from there.
• Personal Days & Floating Holidays – Additional paid time to recharge and take care of what matters most.
• Flexible and Hybrid Work Environment – Supporting work-life balance, collaboration, and employee well-being.
• Performance-Based Growth – Annual performance reviews with merit-based salary increases.
• Inclusive and Respectful Workplace – A culture grounded in our values of Inclusion, Care, Collaboration, Transparency, and Leadership.
• Learning and Development Opportunities – Tuition assistance, professional development, and career growth opportunities to help you reach your full potential.

We’ve got you covered — because we know happy, healthy people do their best work! 🎉

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.Peel Region offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

Compensation: 75696 to 94621 (CAD)