Nike

Designs and sells athletic shoes and apparel

Lead Athlete

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeGuangzhou, Guangdong Province, ChinaNo salary listedIn-person

Use advanced customer service skills, sales techniques, and product knowledge to provide customers with the right products and drive sales.
Master the operations of all relevant departments and be able to perform all athlete duties, in addition to handling complex transactions and customer-service situations.
Serve as an expert in one or more areas or responsibilities, including inventory, cashiering, or sales, and continue learning and training to improve expertise.

Coordinate team collaboration and support the development of the team and individual employees.
Provide advice and input on employee recruitment, disciplinary actions, performance evaluations, and recognition and rewards.
Train and coach junior employees.
Build connections between customers and the Nike brand by providing the highest level of service and incorporating brand storytelling into the sales process.
Assist managers in delivering formal onboarding and job training to employees.
Proactively provide customer service to support loss prevention; remain alert to shoplifting or internal theft and report suspicious activity to a supervisor.
Assist supervisors in coordinating the work of other employees and may serve as a key holder.

主要职位职责

人员管理 — 协调团队及工作配合。支持团队及个体员工发展。就员工招聘、纪律行为、绩效考核和表扬奖励等方面提供建议和意见。培训和指导初级员工。

- 运用高级顾客服务技能、销售技术和产品知识，为顾客提供正确产品并且带动销售。

- 通过提供最高级别服务和在销售过程中融入品牌故事，建立顾客和耐克品牌之间的联系。

- 除处理复杂交易及顾客服务情况之外，还要掌握所有相关部门的营运并且能够执行运动员的各项职责。

- 担任一个或者多个方面或者职责（库存、收银、销售）的专家。持续学习和接受培训，以便进一步提升专业知识。

- 协助经理为员工实施正式上岗培训和各项工作培训。

- 主动提供顾客服务协助预防损失工作。对入店行窃或者内部偷窃事件保持警惕并且向主管报告可疑活动。

- 协助主管协调其他员工的工作。可以担任钥匙管理人的职责。