Intensive Overflow Care Manager - Team

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Intensive Overflow Care Manager

JOB SUMMARY

This member of the multidisciplinary team has the responsibility to carry out rehabilitation and support functions and assist in treatment, substance abuse services, education, support and consultation to families; and crisis intervention under the clinical supervision of staff with professional degrees.

RESPONSIBILITIES:

• Provide case management for an assigned group of consumers including coordination and monitoring the activities of the individual treatment team.
• Responsible for developing, writing, implementing, evaluating, and revising overall treatment goals, plans, and concurrent reviews in conjunction with the Individual Treatment Team (ITT).
• Provide individual supportive therapy and symptom management. Educate and support consumers’ families. Advocate for the rights and preferences of consumers.
• Conduct comprehensive assessment of psychiatric history, mental status, diagnosis; physical health and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living; and family structure and relationships.
• Act as liaison and consult with community agencies and families to maintain coordination in the treatment process.
• Perform shift management according to established policies and procedures. Provide on-call crisis intervention according to established policies and procedures.
• Document consumer progress to maintain a permanent record of client activity according to established policies and procedures.
• Provide support services for the treatment and rehabilitation of consumers. Participate in daily staff organizational meetings and treatment planning review meeting and monthly all-staff meetings.
• Provide ongoing assessment of consumers’ mental illnesses symptoms and consumers’ response to treatment. Provide symptom education to enable consumers to identify their mental illness symptoms.
• Provide direct clinical services to consumers on an individual group and family basis in the office and in community settings to teach behavioral symptom-management techniques to alleviate and manage symptoms not reduced with medication and to promote personal growth and development by assisting clients to adapt and cope with internal and external stresses.
• Provide multiple-stage individual and group treatment in the office and in community settings to develop a trusting relationship with clients so that they may more freely discuss substance use and its effect on mental and physical health and daily functioning.
• May participate in setting treatment goals and plans with clients to reduce or abstain from substances and to learn replacement behaviors.
• Coordinate with outside inpatient services to detoxify clients and establish linkage to outpatient treatment, self-help programs, outpatient services, and residential facilities.
• Participate in the provision of rehabilitation services.
• Provide individual vocation-supportive counseling to enable consumers to identify vocational strengths and problems, establish vocational or career goals and plans to reach them, and recognize and target symptoms of mental illness that interfere with work.
• Plan and provide work-related supportive services, such as assistance with grooming and personal hygiene, securing of appropriate clothing, wake-up calls and transportation. Provide benefits counseling.
• Provide ongoing assessment, problem-solving, side-by-side services, skill training, supervision (e.g., prompts, assignments, monitoring, encouragement) and environmental adaptations to assist clients with activities of daily living.
• Provide nutrition education, meal planning, grocery shopping and food preparation. Assist consumers to find and maintain a safe and affordable place to live – apartment hunting, finding a roommate, landlord negotiations, cleaning, furnishing and decorating, and procuring necessities.
• Teach money-management skills and assist clients in accessing financial services. Help consumers to access reliable transportation.
• Assist and support consumers to have and effectively use a personal physician and dentist.
• Provide individual supportive therapy (e.g., problem-solving, role-playing, modeling and support), social-skill development, and assertiveness training to increase consumer social and interpersonal activities in community settings.
• Plan, structure and prompt social and leisure-time activities on evenings, weekends and holidays. Provide side-by-side support and coaching to help consumers socialize.
• Organize and lead individual and group social and recreational activities to structure consumers’ time, increase social experiences, and provide opportunities to practice social skills and receive feedback and support.
• Provide practical help and support, advocacy, coordination, side-by-side individualized support, problem-solving, direct assistance, training, and supervision to help consumers obtain the necessities of daily living including medical and dental health care; legal and advocacy services; financial support such as entitlements or housing subsidies; supported housing; money-management services and transportation.
• Attend additional workshops, seminars, and conferences for updated information of groups. Assisting in facilitating, planning and coordinating groups for PACT consumers including IMR, WRAP, job club and A/D groups.

REQUIREMENTS:

• Bachelor’s Degree in a health-related field of counseling, psychology, social work, or other behavioral health field.
• Candidates with a bachelor’s degree in criminal justice must have fifteen college-level semester hours of coursework in behavioral health.
• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance
• Cell Phone
• Transportation That Seats 4 People

ABOUT YOU:

Team Oriented

• Attend team meetings
• Participate in team meetings
• Assist other care managers as needed
• Aware of the role they play on the team
• Can diffuse even high-tension situations comfortably

Recovery Focused

• Individualized service plans
• Progress notes reflect quality service
• All domains are addressed with each consumer as needed
• Utilization of natural supports within the community
• Tolerance/patience to work through barriers
• Side-by-side philosophy
• CM is in the home regularly

Time Management/Organization

• Meet deadlines
• Prepared for meetings
• Assessments and service plans are completed timely
• Progress notes are entered timely
• Plan for time off
• Prioritize well
• Self-Disciplined
• Flexible

Integrity and Trust

• Honesty
• Professionalism
• Dependability 
• Strong follow-through

Approachability

• Engagement skills
• Crisis management skills
• Ability to give and accept feedback 
• Ability to work with other departments 
• Understanding and empathetic
• Good listener

BENEFITS:

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legal

We’re especially looking for someone who’s:

• Highly collaborative and thrives working on a team
• Pursuing LPC/MHSP and LCSW licensure (free supervision)
• Diligent in tracking consumer’s progress and serves as an accountability partner

As a member of the MHC team, you’ll belong to a collaborative and relationship-driven team that offers;

• Professional Growth Opportunities
• Competitive Pay & Benefits
• Workplace Flexibility

MHC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.