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Xerox

Document technology and services provider

Process Transformation Lead

Business OperationsConfirmed live in the last 24 hours
Full-timeCebu City, PhilippinesNo salary listed

About the Job

Requirements

  • Lean Six Sigma Green Belt certification is required.
  • Proven experience designing and implementing process automation solutions such as robotic process automation or Power Platform, or similar tools.
  • Hands-on experience developing, deploying, or supporting AI-enabled solutions in a business environment.
  • A demonstrated track record of automating business processes that produced measurable operational improvements.
  • Ability to operate independently with minimal onboarding.

Responsibilities

  • Lead end-to-end transformation initiatives aligned with business strategy.
  • Identify automation and process improvement opportunities.
  • Design future-state workflows and optimize operations.
  • Apply Lean, Six Sigma, and Agile methodologies.
  • Drive digital transformation through AI and automation.
  • Manage stakeholders and cross-functional collaboration.
  • Lead change management and adoption.
  • Track key performance indicators and transformation outcomes.
  • Deliver executive reporting and insights.
  • Support the digital transformation strategy.
  • Drive operational excellence in Global Business Services.
  • Enable a continuous improvement culture.
  • Improve customer satisfaction through efficiency.
  • Align initiatives with enterprise goals.

Desired Qualifications

  • A Bachelor's degree.
  • Certifications in Lean, Agile, or process improvement.
  • Exposure to AI, robotic process automation, or transformation programs.
  • Five or more years in an order management or call center environment.
  • Advanced Excel and analytics skills.
  • Experience with automation tools.
  • Exposure to enterprise resource planning or customer relationship management systems.
  • Experience supporting global operations.

About the Company

Xerox

Document technology and services provider

Xerox specializes in document technology and services. It provides printers, copiers, and related document management solutions for businesses, helping them create, store, reproduce, and share documents efficiently. The core technology behind its early products came from xerography, a dry-printing process, which enabled automated copying of plain paper documents. Over time Xerox expanded into services such as managed print and workflow optimization for organizations. The company differentiates itself through a long history of research and development, including the Palo Alto Research Center (PARC), which produced foundational ideas in computing and networking that influenced the broader tech industry, even though Xerox did not always commercialize those inventions itself. Xerox’s goal is to help customers improve productivity and document workflows by providing reliable hardware, software, and services that streamline the way people create and handle information.

Company size
10,001+
Company stage
IPO
Headquarters
Norwalk, CT
Founded
1906

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