SKIMS

Direct-to-consumer shapewear, underwear, loungewear

Senior Manager - Commercial Training

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeLos Angeles, CA, USA$135k - $155k /yr

About the Job

Requirements

A bachelor's degree or equivalent experience in Learning & Development, Organizational Development, Retail Training, Commercial Enablement, Business, or a related field.
At least 8 years of experience in Learning & Development, commercial training, retail training, sales enablement, or a related function within a global, multi-channel retail or consumer brand.
At least 3 years of experience leading and developing learning professionals, including setting direction, providing meaningful feedback, and elevating the quality and impact of learning programs.
Demonstrated experience developing and executing global or multi-market learning strategies aligned to commercial priorities, brand standards, customer experience, and business performance.
Deep understanding of retail and commercial environments, including selling, service, client engagement, product storytelling, styling, and operational execution.
Ability to translate commercial, brand, product, operational, and people priorities into clear skills, behaviors, learning programs, and field-facing tools.
Experience building scalable learning programs across multiple channels, markets, and employee populations while balancing global consistency with appropriate regional adaptation.
Experience leading onboarding, ongoing development, product education, selling and service programs, leadership capability, and/or new market and store opening training.
Strong commercial acumen and ability to identify performance gaps and connect learning strategies to measurable business outcomes and key performance indicators.
Experience developing or overseeing facilitator-led, digital, field-based, and blended learning programs, with understanding of adult learning and instructional design principles.
Experience establishing learning standards, facilitator or trainer enablement, certification programs, content governance, and scalable learning processes.
Strong understanding of learning technology and learning management system platforms, including learning administration, reporting, compliance, and governance.
Ability to communicate, facilitate, and present to executives, influence senior leaders, and build credibility with cross-functional partners.
Ability to partner across Commercial, Retail, Franchise, Wholesale, Human Resources, Product, Brand, Operations, and Legal in a highly matrixed organization.
Strong program management and organizational skills, including leading multiple complex, global initiatives simultaneously from strategy through execution.
Comfort leveraging digital learning platforms, artificial intelligence tools, and emerging learning technologies to improve training scalability, effectiveness, and efficiency.
Ability to operate in a fast-paced, rapidly evolving global environment with ownership, adaptability, and judgment.
Los Angeles-based, with ability to travel domestically and internationally up to 75%.

Responsibilities

Develop the global training roadmap and define required skills and behaviors by role and channel.
Translate commercial, brand, product, operational, and people priorities into scalable programs and tools.
Partner with Retail and cross-functional leaders on annual and seasonal business priorities, ensuring training plans support launches, campaigns, product moments, and peak periods.
Lead the learning strategy for new store, market, and channel launches, preparing teams to deliver brand, product, service, and selling standards.
Manage and develop the Manager, Retail Learning Design, ensuring high-quality, adaptable content.
Build capabilities in product storytelling, styling, selling, client engagement, service, and operational execution.
Embed the SKIMS selling model and brand standards across physical consumer touchpoints.
Partner with commercial leaders to identify performance gaps and develop targeted learning solutions that support sales, service, and client key performance indicators.
Build the capabilities of store and field leaders to coach selling behaviors, reinforce standards, and sustain learning within their teams.
Maintain an in-field presence across markets and channels to observe customer and employee experiences, identify capability gaps, and translate insights into actionable learning solutions.
Provide real-time coaching and feedback to leaders and teams in the field to reinforce standards and improve execution.
Own global onboarding and ongoing development, selecting effective digital, live, and in-field formats.
Personally facilitate high-impact training experiences, including leadership development, commercial training, new market and store openings, key business moments, and other strategic learning initiatives.
Set the global standard for facilitation excellence, model engaging and branded delivery, and coach others to deliver consistently to that standard.
Equip leaders with content, facilitation tools, standards, and certification requirements.
Build and maintain a global approach that develops strong facilitators and drives consistency in learning delivery across regions and channels.
Define success measures for global learning initiatives and use field insights, learner feedback, behavioral change, customer experience, and commercial performance to evaluate impact and evolve programs.
Use performance data and field observations to identify capability gaps and inform future learning priorities.
Partner across Commercial, Retail Operations, Retail Multibrand, Human Resources, Product, Brand, Operations, and Legal.
Maintain global consistency while enabling appropriate regional and channel adaptation.
Oversee learning records, compliance reporting, and learning management system governance.

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody.

At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.

As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.

The Senior Manager, Global Commercial Training develops the training strategy, content, and standards for SKIMS’ global physical channels, including full-price, outlet, franchise, and multi-brand environments.

Location: Los Angeles, CA - Hybrid office work schedule
Travel: Up to 75%

Strategy & Content

Develop the global training roadmap and define required skills and behaviors by role and channel.
Translate commercial, brand, product, operational, and people priorities into scalable programs and tools.
Partner with Retail and cross-functional leaders on annual and seasonal business priorities, ensuring training plans proactively support key launches, campaigns, product moments, and peak periods.
Lead the learning strategy for new store, market, and channel launches, ensuring teams are prepared to deliver SKIMS brand, product, service, and selling standards.
Manage and develop the Manager, Retail Learning Design, ensuring high-quality, adaptable content.

Commercial & Brand Execution

Build capabilities in product storytelling, styling, selling, client engagement, service, and operational execution.
Embed the SKIMS selling model and brand standards across all physical consumer touchpoints.
Partner with commercial leaders to identify performance gaps and develop targeted learning solutions that support key sales, service, and client KPIs.
Build the capabilities of store and field leaders to coach selling behaviors, reinforce standards, and sustain learning within their teams.
Maintain a consistent in-field presence across markets and channels, observing the customer and employee experience firsthand, identifying capability gaps, and translating insights into actionable learning solutions.
Provide real-time coaching and feedback to leaders and teams in the field to reinforce standards and improve execution.

Delivery & Performance

Own global onboarding and ongoing development, selecting the most effective digital, live, and in field formats.
Personally facilitate high-impact training experiences, including leadership development, commercial training, new market and store openings, key business moments, and other strategic learning initiatives.
Set the standard for facilitation excellence globally, modeling engaging, branded delivery and coaching others to consistently deliver against that standard.
Equip leaders with content, facilitation tools, standards, and certification requirements.
Build and maintain a global approach that develops strong facilitators and drives consistency in learning delivery across regions and channels.
Define success measures for global learning initiatives, using field insights, learner feedback, behavioral change, customer experience, and commercial performance to evaluate impact and continuously evolve programs.
Use performance data and field observations to proactively identify capability gaps and inform future learning priorities.

Partnerships & Governance

Partner across Commercial, Retail Operations, Retail Multibrand, HR, Product, Brand, Operations, and Legal.
Maintain global consistency while enabling appropriate regional and channel adaptation.
Oversee learning records, compliance reporting, and LMS governance.

Los Angeles-based with the ability to travel domestically and internationally up to 75%
Bachelor’s degree or equivalent experience in Learning & Development, Organizational Development, Retail Training, Commercial Enablement, Business, or a related field.
8+ years of experience in Learning & Development, commercial training, retail training, sales enablement, or a related function within a global, multi-channel retail or consumer brand.
3+ years of experience leading and developing learning professionals, with demonstrated ability to set direction, provide meaningful feedback, and elevate the quality and impact of learning programs.
Demonstrated experience developing and executing global or multi-market learning strategies aligned to commercial priorities, brand standards, customer experience, and business performance.
Deep understanding of retail and commercial environments, including selling, service, client engagement, product storytelling, styling, and operational execution.
Proven ability to translate commercial, brand, product, operational, and people priorities into clear skills, behaviors, learning programs, and field-facing tools.
Experience building scalable learning programs across multiple channels, markets, and employee populations while balancing global consistency with appropriate regional adaptation.
Experience leading onboarding, ongoing development, product education, selling and service programs, leadership capability, and/or new market and store opening training.
Strong commercial acumen with demonstrated ability to identify performance gaps and connect learning strategies to measurable business outcomes and KPIs.
Experience developing or overseeing facilitator-led, digital, field-based, and blended learning programs, with a strong understanding of adult learning and instructional design principles.
Experience establishing learning standards, facilitator or trainer enablement, certification programs, content governance, and scalable learning processes.
Strong understanding of learning technology and LMS platforms, including learning administration, reporting, compliance, and governance.
Exceptional communication, facilitation, and executive presentation skills, with the ability to influence and build credibility with senior leaders and cross-functional partners.
Demonstrated ability to partner effectively across Commercial, Retail, Franchise, Wholesale, HR, Product, Brand, Operations, and Legal in a highly matrixed organization.
Strong program management and organizational skills, with the ability to lead multiple complex, global initiatives simultaneously from strategy through execution.
Comfortable leveraging digital learning platforms, AI tools, and emerging learning technologies to improve the scalability, effectiveness, and efficiency of training.
Comfortable operating in a fast-paced, rapidly evolving global environment with a high degree of ownership, adaptability, and judgment.

About the Company

SKIMS

Direct-to-consumer shapewear, underwear, loungewear

SKIMS designs and makes underwear, shapewear, and loungewear aimed at a wide range of body types. Its products include bras, underwear, bodysuits, leggings, and loungewear sets, with emphasis on comfort and natural shaping. The company sells directly to consumers through skims.com, controlling brand experience and profit margins. The product line uses stretchable fabrics and technically constructed shapewear to provide support and shaping while remaining comfortable. SKIMS differentiates itself from competitors through inclusive sizing, body-positive branding, and a direct-to-consumer model that enables straightforward shopping and bundles that increase order value. The company’s goal is to set new standards in comfort-focused undergarments and apparel for diverse bodies and to expand its leadership in the shapewear and loungewear market.

Company size: 1,001-5,000
Company stage: Late Stage VC
Total funding: $894M
Headquarters: Los Angeles, CA
Founded: 2018

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