METRO/MAKRO

Wholesale food for HoReCa and traders

Key Account Manager - Trade OOS

Account ManagementConfirmed live in the last 24 hours

Full-timeLahore, Punjab, PakistanNo salary listedIn-person

About the Job

Requirements

Bachelor’s degree or Intermediate qualification.
Good knowledge of customers, competitors, suppliers, and local market trends.
Ability to understand customer requirements and the company’s offering.
Ability to manage customer accounts, sales execution, credit, commitments, customer needs, and feedback.
Ability to prepare business cases and use commercial tools to attract customers.
Ability to identify customer-service and quality improvement opportunities and address customer dissatisfaction and inadequate quality.

Responsibilities

Develop and execute strategic sales plans to achieve and exceed monthly, quarterly, and annual sales targets for defined segments.
Identify customer opportunities by understanding customer requirements, local market trends, and the company’s offering, and deliver solutions to customers.
Manage the customer portfolio, including customer engagement, sales execution, credit management, following up on commitments, establishing customer needs, compliant handling, and feedback.
Manage a team of Order Bookers and build relationships with procurement and operations teams to develop initiatives and customized solutions.
Prepare business cases and use commercial tools to attract customers according to their needs and expectations.
Identify opportunities to improve quality and customer service, meet customer needs, and address customer dissatisfaction and inadequate quality.
Build knowledge of customer needs based on customer interactions and behaviors, using a methodical approach to customer service and quality results.
Participate in team meetings and sales training sessions, and contribute to a high-performance sales culture.
Identify prospective customers’ business potential and develop professional relationships through personal visits.

Job Description

Develop and execute a strategic sales plan to achieve and exceed monthly, quarterly, and annual sales targets for the defined segments.
Understanding customer requirements, the local market trends and the company offer in order to identify and respond to opportunities within the customer base, delivering solutions to our customer
Must have good market knowledge of customers, competitors and suppliers in order to deal effectively with the competition
Accountable for the portfolio of customers; customer engagement, execution of sales, managing credit, following up on commitments, establishing customer needs, compliant handing and responsible to feedback
Manage team of Order Bookers and develop a relationship with cross functional teams (procurement / operations) to come up with Initiatives and customized solutions.
Preparing a sound business case, using all commercial tools to attract customers according to their needs and expectations.
Identifies opportunities for quality and customer service improvement and work smart to meet customer needs along with recognizing acts on customer dissatisfaction and inadequate quality.
Takes methodical and consistent approach towards customer service and achieving quality results. Build knowledge of customer needs on the bases of customer interaction and behaviors.
Participate in team meetings, sales training sessions and contribute to a positive and high-performance sales culture
Identifying business potential of the prospective customer and developing a professional relationship through personal visits

Qualifications

Bachelors or Intermediate

Additional Information

About the Company

METRO/MAKRO

Wholesale food for HoReCa and traders

METRO supplies food and related products to professionals, including hotels, restaurants, caterers (HoReCa) and independent traders, through large physical stores and a delivery network. Its product access combines in-store shopping with Food Service Distribution (FSD) and a digitally connected experience, plus METRO MARKETS, an international online marketplace for professional customers that has grown since 2019. The company’s approach extends across more than 30 countries and relies on a multichannel model to reach about 15 million customers, supported by a workforce of over 85,000 and a 2023/24 sales figure of €31 billion. METRO prioritizes sustainability and reports recognition from indices like MSCI, Sustainalytics and CDP. The goal is to meet professional customers’ needs with reliable, scale-enabled wholesale distribution and digital marketplaces that enable efficient purchasing while expanding international reach.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Düsseldorf, Germany
Founded: 1964

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