Vice President, Customer Onboarding & Professional Services
Bidgely
Vice President, Customer Onboarding & Professional Services
Bidgely
Energy data analytics with disaggregation insights
Bidgely (which means "electricity" in Hindi) is a Vertical AI company built for the utility industry, delivering appliance-level intelligence for every customer, grid asset, and hour of the year through our UtilityAI™ Platform. We're accelerating a clean energy future by giving utilities and their customers the ability to make smarter, data-driven energy decisions.
Bidgely's platform is connected to 50M+ meters across over 50 utility deployments and is backed by over 20 patents. Our approach combines patented disaggregation science, generative AI for natural-language insight, and agentic AI for autonomous operations — giving utilities a level of individual-customer intelligence and grid insights that horizontal AI and legacy analytics platforms can't match.
Bidgely has been named #7 in Applied AI on Fast Company's list of Most Innovative Companies in the World and recognized as a Utility Analytics Leader by Guidehouse.
Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of utility data — such as energy consumption, demographics, and customer interactions — into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond.
The same technology that powers Bidgely's customer suite also enables a set of powerful grid applications. From a distributed energy resources (DER) and grid edge perspective, Bidgely is accelerating utility innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, load forecasting, grid analytics, and rate designs. Bidgely's UtilityAI™ energy analytics platform provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services.
The Vice President, Customer Onboarding and Professional Services leads Bidgely's global consulting organization — a team of 40+ professionals who bring the UtilityAI™ Platform to life for utilities around the world. This leader owns the full services lifecycle: from contracting and onboarding, through implementation and launch, to the ongoing professional services that help live customers expand their programs and realize more value over time. The role reports to the Chief Operating Officer and serves as a member of Bidgely's senior leadership team.
The organization includes the VP of Global Delivery, the Director of Project Management, Technical Program Managers, Solution Architects, and Delivery Consultants. Together, this team blends deep technical, functional, and program management expertise to deliver complex, high-impact programs for some of the largest utilities in the world.
Bidgely's platform and our customers' needs are evolving quickly. Generative and agentic AI, new grid and distributed energy resources (DER) infrastructure use cases, and an expanding product portfolio are opening new opportunities for utilities — and raising the bar for how quickly and robustly value is delivered. The VP will lead the next stage of the services organization's growth: further scaling and productizing how we deliver, developing the team and leaders who will carry Bidgely forward, and making every engagement a showcase for Bidgely as the trusted AI partner to the utility industry.
Core responsibilities span the following areas:
Organizational Leadership & Talent
Lead, develop, and inspire a 40+ person organization spanning delivery, program management, solution architecture, and consulting
Build a strong team and client-centric culture grounded in ownership, technical excellence, collaboration, and a shared commitment to customer outcomes
Design the organizational structure, roles, and career paths that allow the team to scale alongside Bidgely's growth
Attract, hire, and retain top talent, and build a deep bench of next-generation services leaders
Set clear goals, performance expectations, and development plans across the organization, and coach leaders to do the same
Services Evolution & Delivery Excellence
Set the vision and multi-year strategy for Bidgely's services organization, aligned with company goals, product direction, and the evolving needs of the utility market
Scale and productize delivery through repeatable, packaged implementation offerings, reusable assets, and AI-enabled tooling that accelerate time-to-value for every customer
Own Bidgely's implementation methodology, delivery playbooks, quality standards, and governance framework, evolving them continuously as products and customer needs change
Partner with Product, Engineering, DevOps, Data Science, and Data Engineering so every launch is coordinated, well-governed, and set up for success from day one
Define and track the KPIs that matter — time-to-value, delivery quality, customer satisfaction, utilization, and margin — and use them to drive continuous improvement
Champion AI and automation within the services organization to increase speed, consistency, and scale
Financial Management
Own the full services P&L, including contracting and revenue forecasting, gross margin, utilization, and cost management
Lead resource and capacity planning to align talent, skills, and staffing with the project pipeline and company growth plans
Partner with Sales and Finance to set standards for services scoping, pricing, statements of work, and change orders
Develop packaged services offerings and pricing models that create value for customers and support profitable growth. Report services performance, forecasts, and investment priorities to the COO and executive leadership
Executive Engagement
Serve as the executive sponsor for Bidgely's most strategic utility relationships, building trusted, long-term partnerships with customer executives
Act as the senior point of accountability for strategic engagements, keeping Bidgely and customer leadership teams aligned on outcomes
Lead ongoing professional services for live customers — including new modules, program expansions, and optimization — helping customers grow the value they realize from Bidgely
Partner with Sales and Customer Success to identify and shape services-led expansion opportunities
Represent Bidgely's services organization in executive business reviews, strategic pursuits, and industry forums
Cross-Functional Partnership
Serve as the voice of the customer to Product and R&D, translating delivery insights into roadmap priorities and implementation tooling
Partner closely with Sales, Customer Success, Support, Product, and Engineering to deliver a seamless customer experience from contract through steady state
Collaborate with Sales leadership on deal strategy, solution design, and capacity planning for new and expanding business
Contribute to company-wide strategy as a member of Bidgely's senior leadership team.
Skills and Qualifications
The Ideal Candidate
The ideal candidate is a seasoned services leader who has built and scaled a professional services organization at an enterprise software company, and who understands what it takes to deliver complex, high-impact programs for enterprise customers. Their foundation was shaped at a leading global systems integrator or management consulting firm, where they developed a rigorous approach to delivery, executive stakeholder management, and commercial discipline.
This leader has since led a services transformation inside a software company, making a growing team more scalable, repeatable, and profitable as the products and markets around it evolved. They think in systems — methodology, tooling, talent, and metrics — and use data, AI, and automation to raise the bar on speed and quality. They manage a P&L with confidence, connecting scoping, pricing, utilization, and margin to customer outcomes and company growth.
The ideal candidate is equally effective with utility executives and with delivery teams. Customer leaders view them as a trusted advisor, and their team sees a leader who sets high standards, clears the path, and invests in their growth. They thrive in a fast-moving environment and are energized by rapidly evolving products and the opportunity to help utilities modernize how they serve customers and manage the grid. Experience in the utility industry and with clients across multiple geographies is a strong advantage.
Required Qualifications
15+ years of progressive experience in professional services, consulting, or enterprise software delivery, including significant experience leading multi-level organizations of managers and senior leaders
Experience at a leading global systems integrator or management consulting firm
Proven track record leading the transformation and scaling of a professional services or implementation organization at an enterprise software company
Demonstrated ownership of a services P&L, including revenue forecasting, margin, utilization, and resource planning
Deep expertise in enterprise software implementation methodologies, delivery governance, and quality frameworks
Strong executive presence, with a record of building trusted relationships with C-level customers and internal stakeholders
Experience partnering with Product and Engineering to shape roadmap and implementation tooling based on customer insight
Exceptional communication and leadership skills, with the ability to set a compelling vision, inspire teams, and drive alignment across functions
Bachelor's degree in business, engineering, computer science, or a related field
Preferred Qualifications
MBA or equivalent advanced degree
Experience in the utility industry, at a utility software company, or at a consulting firm serving utilities
Experience serving clients across multiple geographies
Experience applying AI and automation to scale services delivery
Growth Potential: Build your career at a fast-scaling company at the forefront of AI-driven energy innovation
Collaborative Environment: Work with a passionate team united by the goal of a clean energy future
Leading Technology: Gain hands-on exposure to the AI, machine learning, and data platforms shaping the future of the utility industry
Benefits
Medical, Dental, and Vision insurance from day one
HSA, FSA, and DCFSA plans
401(k) plan
Flexible paid time off
Annual wellness stipend
Annual professional development stipend
Paid parental leave
Mental health and wellness resources for you and your family
Other Perks
Employee Discounts: Preferred pricing on entertainment, technology, and insurance products
Mentorship: Access to mentorship from experienced industry leaders
Flexible Work Arrangements: Remote-friendly scheduling built around how you work best
Community Service Days: Paid time to volunteer for causes you care about
Remote within the US with up to 25% travel
The base salary ranges from $220,000-$250,000 DOE. This role may also be eligible for a discretionary annual bonus and equity, subject to company policy.
In accordance with the California Equal Pay and Pay Transparency laws, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.
At Bidgely we're on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community.
We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties.
Bidgely is an EVerify employer.
Bidgely provides energy analytics that break down a building’s total energy use into appliance-level usage for utilities, SMBs, and consumers. It collects energy data and uses AI to identify how much power each appliance consumes, with tools like Home Energy Reports, Enterprise Analytics, and EV Analytics, plus services such as virtual energy assessments and smart alerts. Its edge comes from appliance-level disaggregation paired with a full analytics suite and services that cover gas, electrification, and decarbonization, enabling personalized insights and scalable demand management beyond basic usage data. The goal is to help utilities and end users save energy and reduce costs while advancing decarbonization and electrification of the energy system.
Explore more opportunities at Bidgely