Network Services Operations Engineer

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization.IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question

Minimum Qualifications

Strong experience with Linux systems administration, including configuration, automated provisioning and monitoring Able to proficiently coordinate and troubleshoot with internal and external partners within a large scale enterprise Experience evaluating & managing outages to business critical infrastructure Ability to thrive under pressure and navigate ambiguous situations Kubernetes experience, including cluster management as well as application deployment and configuration Proficient in at least one of these languages: Python, Ansible, Shell Solid grasp of fundamentals of modern technology stacks: containers, IP networking, HTTP, SSL Understanding of TCP/IP, routing/switching, firewalls, and network protocols. Familiarity with "infrastructure-as-code" approach and tools Able to quickly learn and adapt to new technologies Strong operational and troubleshooting skills

Preferred Qualifications

BS or MS in Computer Science or equivalent industry experience At least 2+ year experience in Network troubleshooting Understanding of the following technologies: OSPF, BGP, STP, TCP/IP, 802.11ac/n/g/b, 802.1X ACL management and implementation Experience with SDN controllers and virtualized network infrastructure would be a Plus. Experience supporting environments with thousands of servers and critical uptime requirements Experience with IP network design and architecture, routing, firewalls, and switching configuration. Experience with modern web-scale services including servers, vips, load balancers, proxies is big plus Experience working with monitoring and metrics platforms like Splunk and Prometheus Experience with 3 party cloud like AWS., GCP or AliCloud is a Big Plus

Description

The Apple Networking team builds software-defined cloud network infrastructure as a part of Apple Cloud. Our infrastructure is a critical foundation in delivering Apple’s services (such as iCloud, iTunes, Siri, Maps) to billions of customers. We are a fast paced organization where drive and collaboration are the keys to success. Teams across Apple rely critically on us for infrastructure that help them build services that scale globally, are highly available, and “just work”. As a Operations Engineer you will be responsible day to day operations of K8 infra, Software Firewalls, VPC management, Incident management of the cloud network services to maintain high availability, scale and resilience. The successful candidate is expected to be highly self-motivated with a passion for excellence, quality and detail in driving solutions. This position requires you to be able to do on-call rotation on periodic basis

Responsibilities

Assist in managing and supporting SDN infrastructure across data centers, cloud, and hybrid environments. Help with configuration and troubleshooting of basic networking (IP, DNS, firewalls) Perform effective incident management and triage issues on P1 and P0 Extraordinary interpersonal communications and customer-service skills Ability to maintain composure and customer-service focus in stressful situations Position requires occasional on-call rotation support Contribute to routine monitoring and incident response workflows Support infrastructure automation and deployment using tools like Ansible or basic scripting Work with Kubernetes for basic cluster maintenance and app deployments Document processes and support runbooks for operational consistency Collaborate with senior team members to resolve technical issues