IPC ESAAS – Oracle Fusion - Finance Functional Consultant

Key Responsibilities 

• Triage, diagnose and resolve Financials incidents and service requests within agreed guardrails, using runbooks and the known-error database. 

• Perform setup and reference-data corrections inside agreed guardrails; fulfil standard service requests. 

• Triage interface failures and replay known-good classes for Financials-owned seams. 

• Escalate to the L3 Module Lead within 30 minutes on P1 events, or wherever resolution falls outside L2 guardrails. 

• Classify every ticket with priority, request type and resolution category to support the Ticket Classification Completeness KPI. 

• Support close-cycle standups and payment/payroll-cycle monitoring during period-end windows. 

Required Skills & Experience 

• Core Expertise: General Ledger (GL), Payables (AP), Receivables (AR), Cash Management (CM) and Fixed Assets (FA), with strong hands-on depth in at least three modules and cross-module process understanding. 
• Accounting foundation: enterprise and ledger structures, chart of accounts, accounting calendars, currencies, legal entities, business units and Subledger Accounting (SLA).
• Business processes: record-to-report, invoice-to-pay, credit-to-cash, asset lifecycle accounting, bank reconciliation and period close.
• Comfortable working against runbooks, known-error databases, and a structured escalation model. 

• Attention to ticket data quality (priority, request type, resolution category) for downstream SLA reporting. 
• Quarterly patch analysis and testing

Accountable KPIs / Success Measures 

• ≥ 70% of Financials tickets resolved at L2 without escalation. 

• ≥ 98% of tickets carrying complete classification data.