Director, Forward Deployed Engineering
About the job
- 6–15 years of experience in technical, customer-facing, or product leadership roles.
- At least 2 years of experience leading high-performing technical teams, with a track record of coaching mid-level talent, driving execution, and maintaining a high bar for quality and outcomes.
- A proven track record of driving projects from 0 to 1 and delivering measurable business impact.
- Experience managing enterprise customer deployments, integrations, and cross-functional initiatives while balancing customer urgency with long-term scalability.
- Commercial understanding of how successful deployments unlock renewals, expansions, and customer advocacy.
- Strong analytical skills and the ability to use data to inform decisions, define success metrics, and drive continuous improvement.
- Exceptional project management and organizational skills, including the ability to simplify complexity, prioritize competing initiatives, hold teams accountable, and set clear strategic direction.
- Working knowledge of application programming interfaces, data flows, and light coding experience in JavaScript, Python, or a similar language.
- Build, lead, and scale Regal's Forward Deployed Engineering team by setting hiring standards, coaching Forward Deployed Engineers, and creating career paths and the quality bar for the team.
- Own end-to-end delivery for enterprise artificial intelligence deployments, including scoping, staffing, sequencing, and measuring engagements across multiple concurrent customer launches from kickoff to go-live.
- Define success metrics and the commercial framework for artificial intelligence agent deployments, and hold the Forward Deployed Engineering team accountable to them.
- Partner cross-functionally with Product, Artificial Intelligence, and Customer Success to turn field insights from enterprise customer deployments into roadmap priorities, model improvements, and scalable implementation playbooks.
- Own and evolve Regal's implementation playbook and set the standard for enterprise artificial intelligence deployment excellence.
- Drive revenue and strategic impact by owning revenue-generating initiatives, expanding artificial intelligence adoption across the customer base, and reporting deployment outcomes to executive leadership and the board.
- Represent Regal's Forward Deployed Engineering function externally at executive briefings, customer launches, and artificial intelligence industry events, with approximately one week of travel per month.
About the company
Regal provides outbound customer outreach tools for contact centers. It turns existing customer data into personalized, multi-channel campaigns across phone, SMS, email, chat, and AI-driven agents to drive conversations that convert and increase revenue. The system analyzes untapped data to identify the best contact and the best moment to reach them, enabling agents to engage at the right time with tailored messages. Regal differentiates itself by promising a clear, measurable lift—25% more revenue—through a unified, omnichannel approach that combines human interactions with AI-enabled messaging. Its goal is to help contact centers maximize revenue potential by delivering relevant, timely, and consistent outreach across all channels.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2020
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Simplify's Take
What believers are saying
- October 2024's $40 million round gave Regal capital to scale AI Phone Agents.
- Regal's 2026 product cadence shows rapid shipping across MCP, observability, and CCaaS.
- The Five9 channel can accelerate enterprise deal flow in regulated contact centers.
What critics are saying
- Five9, Genesys, and Twilio can bundle similar AI orchestration, crushing Regal margins.
- Regal's enterprise pitch depends on integrations; one platform change can break distribution.
- Voice AI failures, hallucinations, or compliance incidents can trigger buyer freezes and existential churn.
What makes Regal unique
- Regal's August 2026 Five9 integration embeds AI agents inside enterprise workflows.
- Regal's April 2026 Copilot automates building, testing, monitoring, and improving AI agents.
- Regal serves 200+ enterprises across phone, SMS, email, chat, and AI agents.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Parental Leave
Pre-tax Commuter Benefits
Paid Holidays
Company News
Regal.io has raised $40 million to enhance its platform that blends human and AI agents for sales. The platform personalizes interactions across phone, text, email, and chat, offering analytics and testing capabilities. With its expanding technology and a growing customer base, Regal aims to transform the sales industry. The company is hiring to support its growth.