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DoorDash

Runs apps for local food and grocery delivery

Kitchen Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeNorfolk, VA, USA$56.2k - $82.7kIn-person

About the Job

Requirements

  • Have at least 3 years of experience in a medium- or high-volume fast-casual or full-service restaurant environment.
  • Have at least 2 years of experience leading teams, including hiring, scheduling, coaching, and performance management.
  • Hold or be willing to obtain ServeSafe Manager certification and maintain high standards for food safety and cleanliness.
  • Be able to motivate teams of 5 or more employees to perform and grow.
  • Be comfortable using Excel or Google Sheets to make decisions.
  • Be available for regularly scheduled late-night and weekend hours.
  • Be comfortable working across kitchen and fulfillment operations and understand how culinary execution and order flow affect site metrics such as accuracy, quality, and efficiency.
  • Have or be able to quickly learn working knowledge of inventory management systems, product flow, and fulfillment best practices within a multi-operation site.
  • Adhere strictly to food safety, inventory controls, safety protocols, professional conduct, clear communication, and employee safety standards.

Responsibilities

  • Lead daily operations of a DoorDash-owned kitchen located within a DashMart fulfillment center and oversee operations associates and shift leads to ensure meals are prepared safely, efficiently, and to quality standards.
  • Manage staffing, scheduling, and kitchen performance while ensuring food safety, order accuracy, and team success.
  • Work with the Site Manager to lead multiple food concepts, improve processes, and maintain a positive workplace.
  • Hire, coach, and develop team members and build a safety-first, inclusive, and respectful workplace culture.
  • Help the team navigate new food concepts and growth projects and coordinate with cross-functional partners to address onsite escalations.
  • Build, implement, and improve systems for scheduling, maintaining par levels, accurate recipe execution, and best practices.
  • Analyze performance metrics, identify root causes of issues such as prep gaps or order quality, and implement solutions that improve efficiency and adoption.
  • Refine processes and partner with the Site Manager and cross-functional teams to execute initiatives and improve kitchen operations.
  • Coach the team to maintain recipe accuracy, food safety, and storefront availability.
  • Collaborate with central teams to ensure the site has the tools, training, and support needed to achieve quality outcomes.

Desired Qualifications

  • Thrive on iteration and have experience leading teams through changes.
  • Be interested in building systems and processes and learning how parts of a complex operation connect.
  • Be motivated to prepare consistent, high-quality food and grow in delivery-only kitchen operations.
  • Take ownership and work effectively in fast-changing, startup-style environments.
  • Use creative problem-solving to challenge existing practices and identify improvements.
  • Be analytical and data-driven.

About the Company

DoorDash

Runs apps for local food and grocery delivery

DoorDash runs apps that let people order restaurant meals, groceries, and other goods from local businesses, which independent couriers called Dashers bring to their doors. In 2019 it overtook Grubhub to become the largest food delivery service in the United States, and it later expanded abroad by buying Finland's Wolt and Britain's Deliveroo. Merchants pay DoorDash a fee on each order and can buy ads in its apps, while customers pay delivery and service fees or join DashPass, a subscription that cuts those fees. Businesses can also hire Dashers through its Drive service to carry orders placed on their own websites. Four Stanford students founded DoorDash in 2013, and it is based in San Francisco, California.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2013

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