Manager, Executive & Business Support

About the Opportunity

We are looking for an experienced and people-focused leader to take on the role of Manager, Executive & Business Support – EMEA. In this position, you will lead the Executive Assistant community across the region, ensuring consistent, high-quality support to senior leaders while driving operational excellence.
This is a unique opportunity to combine people leadership, operational ownership, travel governance, sustainability reporting, and digital innovation. You will play a key role in elevating how executive support is delivered by improving efficiency, embedding best practices, and enabling the smart use of digital and AI tools.

 

Responsibilities

People & Team Leadership (EMEA EA Community)

As a leader, you will build and strengthen a high-performing EA community across EMEA. You will coach and develop your team, create alignment, and foster collaboration and knowledge sharing across locations.

Key responsibilities include:

• Leading, coaching, and performance managing Executive Assistants across the region
• Building a strong, connected EA community with shared standards and ways of working
• Setting clear expectations, role clarity, and performance frameworks
• Supporting talent development, capability building, and succession planning
• Acting as an escalation point for complex stakeholder or prioritisation challenges

Executive Support Standards, Ways of Working & Safety

You will define and embed best-in-class executive support standards while ensuring safety, wellbeing, and professionalism are at the core of all activities.

Key responsibilities include:

• Establishing regional standards for calendar management, meetings, travel, and confidentiality
• Embedding duty of care, safety, and wellbeing considerations in all executive support activities
• Ensuring travel and events align with health, safety, and security requirements
• Acting as back-up for the Senior VP Executive Assistant
• Providing direct support to two executive leaders
• Partnering with HR, Safety, Facilities, Finance, and IT to ensure aligned service delivery

Continuous Improvement, Digital Enablement & AI

You will drive simplification and efficiency by modernising how Executive Assistants and leaders work together, leveraging digital tools and AI.

Key responsibilities include:

• Identifying and implementing improvements that reduce administrative burden
• Enhancing ease of working for both executives and EAs
• Piloting and scaling AI and digital solutions for:
• Meeting preparation, note-taking, and follow-ups
• Agenda and action tracking
• Travel planning and decision support
• Information summarisation and prioritisation
• Ensuring responsible and secure use of AI in line with governance and data privacy standards
• Tracking adoption and measuring impact to continuously improve ways of working

Travel, Vendor Management & Sustainability

You will own and optimise travel processes and supplier relationships, ensuring cost, quality, safety, and sustainability are balanced effectively.

Key responsibilities include:

• Managing relationships with travel providers (e.g. TravelPerk), hotels, and transport vendors
• Ensuring compliance with Travel & Expense policies and safety standards
• Driving smarter, more sustainable travel choices (e.g. rail vs. short-haul flights)
• Monitoring travel performance on cost, compliance, service quality, and sustainability
• Leading supplier reviews, contract renewals, and improvement initiatives
• Acting as a subject matter expert for complex executive travel decisions

Sustainability & Travel Reporting

You will play a key role in delivering meaningful insights that support sustainability ambitions and executive decision-making.

Key responsibilities include:

• Leading annual travel-related sustainability reporting
• Collaborating with Finance, Procurement, and ESG stakeholders
• Providing insights into trends, risks, and opportunities
• Ensuring accurate and timely travel data collection and reporting

   

Candidate Profile

You are a structured and forward-thinking leader with strong business acumen and a passion for improving ways of working.

• Proven experience in leading executive support teams, office management, or similar environments
• Strong stakeholder management skills, with the ability to operate confidently at senior levels
• Experience in driving operational improvements and implementing new tools or processes
• Affinity with digitalisation and interest in AI-enabled ways of working
• Knowledge of travel, vendor management, and budget oversight
• High level of professionalism, discretion, and integrity
• Strong organisational skills and ability to manage complexity across regions

What Success Looks Like (First 12–24 Months)

• A highly engaged and high-performing EA community across EMEA
• Consistent and professional executive support standards embedded region-wide
• Measurable efficiency gains through digital and AI-enabled improvements
• Well-governed travel processes with strong compliance, cost control, safety, and sustainability outcomes
• Clear, actionable sustainability reporting supporting leadership decisions