T

TSC

Global CX agency building customer journeys

Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeSierra Vista, AZ, USANo salary listed

About the Job

Requirements

  • A minimum of 5 years directly serving in a technical role on-site as a Group 3–5 remotely piloted aircraft or General Aviation Special Mission Aircraft Field Engineer.
  • Experience in all aspects of intelligence, surveillance, and reconnaissance systems operational sustainment, including avionics, communication systems, mission payloads, or other related subsystems with limited resources.
  • Experience with initial integration and configuration of mission system hardware and software subsystems.
  • Ability to use test equipment for troubleshooting, including a spectrum analyzer, power meter, oscilloscope, and multimeter.
  • Ability to independently plan, prioritize, schedule, and organize multiple management tasks simultaneously according to project or task importance.
  • Experience developing standard operating procedures, system block diagrams, and subsystem integration and test plans.
  • Ability to change shifts to accommodate testing requirements.
  • Current Secret-level clearance.
  • Valid U.S. passport.

Responsibilities

  • Serve as a Field Service Engineer based in Sierra Vista, Arizona.
  • Provide on-site Field Service Engineering responsibilities for several program-related projects concurrently.
  • Serve as a technical bridge between engineering resources and operators and maintainers in the assigned portfolio.
  • Develop and mature standardization, program- or site-specific requirements, and risk management strategies to increase the probability of successfully delivering new technological deliverables within approved scope.
  • Support the team’s ability to grow the scope of available products or services with industry partners in a globally oriented market.
  • Travel up to 25%.

Desired Qualifications

  • 10+ years of experience in Field Engineering Support to remotely piloted aircraft or unmanned aircraft systems in a global enterprise.
  • Demonstrated technical expertise to ensure Field Engineering Services are executed, enabling the development, sustainment, and growth of technological deliverables.
  • A Bachelor of Science degree in Mechanical, Electrical, or Computer Engineering, or a related field.
  • Hands-on experience with software integration and testing using Windows and Linux operating systems.
  • Hands-on experience managing or maintaining network architecture.
  • Experience planning and executing first-flight field tests, including mitigating electromagnetic interference and electromagnetic compatibility through design or implementation techniques.
  • Experience within Initial Cadre Teams for Rapid Development and Technology Transfer.
  • J-STD-001 requirements for soldered electrical and electronic assemblies.
  • IPC/WHMA-A-620 requirements and acceptance of cable and wire harness assemblies.
  • Airframe and Powerplant certification.
  • Composite experience.

About the Company

TSC

Global CX agency building customer journeys

TSC helps brands improve customer relationships by mapping journeys, conducting usability tests, and delivering digital CX solutions. They identify friction and opportunities through journey maps and tests, then design, build, and test digital features to improve experiences. Operating as part of Sitel Group with a global footprint (60 staff across four offices), they combine strategy, design, and hands-on implementation to deliver measurable CX improvements. Their goal is to drive better business results by making digital experiences easier and more enjoyable for customers.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2011

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