Head Director TAM Transformation & Services - Airports

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

Lead the definition, build-out and growth of SITA’s Total Airport Management (TAM) Transformation & Services business in Airport BU, establishing a new team in a key strategic growth area and owning the end-to-end service model across TAM adoption, operating model transformation and data services to enable airports to realise measurable value from TAM, as one side of the overall TAM proposition of which TAM Product & Innovation is the other.

Operate at the airport operational and CxO level to accelerate adoption and customer value realisation of AI-enabled TAM use cases through process and/or operating model transformation, stakeholder alignment, change management and governance. Working closely with TAM Product & Innovation, scale a globally integrated, commercially viable services model spanning transformation and managed data services, while building and leading a centrally managed, globally distributed TAM services team to drive TAM services revenues and profitability.

KEY RESPONSIBILITIES

Business Leadership, Strategy & Performance

• Define the TAM services strategy, operating model and performance framework with TAM Product & Innovation to deliver the overall TAM strategy.
• Own TAM services business performance, including revenue, profitability, pipeline and customer value realisation.
• Build and lead a centrally managed, globally distributed TAM services team.

Business Development & Customer Engagement

• Lead go-to-market, pipeline development and contracted services growth for TAM transformation and managed data services.
• Shape customer opportunities, business cases and commercial models that accelerate TAM adoption and services growth.
• Work with GEOs and Airport BU teams to convert strategic opportunities into contracted services.

Service Delivery & Customer Value Realisation

• Lead delivery of TAM transformation, AI-enabled use cases and managed data services to agreed quality, performance and commercial commitments.
• Drive customer adoption, value realisation and continuous improvement across delivered services, measured through adoption maturity, KPI improvement and ROI realisation.
• Manage service partners and delivery capacity to support contracted services at scale, including managed data services with clear governance, quality and compliance.

Transformation, Adoption & Market Leadership

• Lead TAM-enabled transformation and adoption services with airport executives and senior stakeholders.
• Work with TAM Product & Innovation team to translate TAM capabilities into customer roadmaps, business cases and transformation plans.
• Strengthen SITA’s market position through successful transformation, customer adoption and value realisation for TAM solutions and services.

Matrix Leadership & Organisational Collaboration

• Work in lockstep with TAM Product & Innovation team to deliver the overall TAM strategy across product, transformation, adoption and data services.
• Leverage Airport Business Consulting methods, templates, tools and know-how to strengthen TAM transformation and services delivery.
• Work with central, regional and Airport BU partner teams to deliver TAM services consistently at global scale.

Qualifications

EXPERIENCE

• ~10 years’ experience in airport operations, transformation, business, technology or related leadership roles, with a track record in entrepreneurial leadership and in building and scaling services businesses.
• Deep understanding of airport operations, airport business models and the operational, commercial and ecosystem dynamics that shape airport performance and transformation priorities.
• Proven experience leading transformation, adoption and value realisation programmes, ideally involving airport technology, data platforms, analytics or AI-enabled use cases.
• Strong commercial and business leadership experience, including P&L ownership, go-to-market, pipeline growth, revenue expansion, margin management and contracted services delivery.
• Demonstrated ability to work in lockstep with product and innovation teams to deliver the overall TAM strategy, translating capability into customer adoption, transformation and services growth.
• Experience building and leading centrally managed, globally distributed teams, including the effective use of service partners and outsourced delivery capacity.
• Strong executive presence and credibility with airport CxOs and senior stakeholders, with the ability to shape customer roadmaps, business cases and transformation plans.

PROFESSION COMPETENCIES

• Business Acumen
• Consulting Process & Methods
• Financial Acumen
• Supplier Relationship Management

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Developing Talent
• Impact & Influence
• Leading Execution
• Managing Performance
• Results Orientation
• Strategic & Commercial Thinking
• Teamwork
• Visionary Thinking & Leading Change

EDUCATION & QUALIFICATIONS

- MBA/accreditations or equivalent 

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Salary / Compensation Note

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