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MSX International

Automotive dealer performance and repair optimization

Warranty Analyst

Claims AdjudicationPosted on Nov 11
Full-timeFrankfurt, GermanyNo salary listed

About the Job

Requirements

  • You must be a master craftsperson in motor vehicle technology or a state-certified technician in (motor) vehicle technology, or have a comparable qualification or relevant professional experience.
  • You must have a high-voltage qualification and very good knowledge of electric drives, including MHEV, PHEV, and BEV.
  • You must have professional knowledge of vehicle repair and diagnostics and understand the processes in a dealer workshop.
  • You must have experience using repair instructions and spare-parts and labor-time catalogs.
  • You must have excellent Excel skills and be comfortable analyzing large datasets and continuously improving and optimizing processes.
  • You must communicate confidently, work well in a team, and demonstrate intercultural understanding.
  • You must speak very good German and have very good spoken and written English.

Responsibilities

  • Coordinate warranty processing between dealers and plants.
  • Manually review warranty claims and assess them technically.
  • Check warranty cases for consistency with repair instructions and the warranty policy.
  • Identify unjustified claims and correct the relevant applications.
  • Support dealers with warranty-processing issues.
  • Support warranty administration.
  • Analyze warranty claims from the warranty system.
  • Create reports and warranty data analyses.
  • Continuously optimize manual warranty reviews and improve their efficiency.
  • Manage and optimize control logic in the warranty system.

Desired Qualifications

  • Experience in warranty administration.
  • Very good knowledge of SharePoint and Power Automate, and strong IT aptitude.
  • Database knowledge.
  • Experience in the commercial vehicle sector.
  • Knowledge of the automotive industry and insight into vehicle development and production to help assess technical causes of warranty cases.

About the Company

MSX International

Automotive dealer performance and repair optimization

MSX International partners with automotive OEMs and mobility companies to improve retail operations across the entire dealer and service network. It offers services and tools that combine people, processes, and technology to enhance dealer performance, repair efficiency, diagnostics, parts and service performance, sales distribution, and consumer engagement, supported by learning programs and actionable insights. The company differentiates itself with a 30-year track record and a deep focus on the automotive space, providing end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock their full potential, achieve better retail results, and shape the future of mobility as a trusted catalyst for retail transformation.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Detroit, MI
Founded
2001

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