Operations Supervisor - Manufacturing

Job Description

Ingram Content Group (ICG)is hiring an Operations Supervisor to support our Manufacturing team in Chambersburg, PA.  The Operations Supervisor oversees the day-to-day operation of assigned shift(s) and/or department(s) within a production, manufacturing, or distribution/warehouse environment, ensuring associates comply with company policies and procedures. Ensures TAT (turnaround time) targets, throughput, and quality standards are observed and met, while efficiently allocating resources, instructing associates, and monitoring shift and individual performance.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and manufacturing facilities function at maximum efficiency.   Safety is a core value in our operations environment.  We emphasize this through training, education, and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule:

• D Shift: Wednesday - Friday 7pm-7am + every other Saturday 7pm-7am

What You’ll Need:

• HS Diploma or GED
• 1 year of experience in a formal leadership role with a minimum of one year of manufacturing, production, or distribution experience
• OR 4-year college degree with comparable leadership experience gained through role, leadership training/internships

Preferred Skills:

• Experience applying lean principles and continuous improvement to enhance operations.
• Ability to manage a diverse workforce and foster an inclusive environment.
• Flexible and adaptable to changing environments and able to thrive in a dynamic, fast-paced setting
• Proven track record in driving safety culture improvements and Kaizen initiatives.

What You’ll Do:

• Supervises the associates assigned to specified departments, providing adequate resources to ensure maximum throughput and minimum waste while monitoring all quality standards in place.
• Identifies, organizes, plans, and allocates resources; acquires and analyzes relevant information about shift and department performance indicators.
• Identifies issues or processes that deviate from standards and takes necessary corrective action; audits individual productivity and quality to ensure associates are meeting expected and established standards.
• Provides daily supervision of associates, including accurate record keeping, time and attendance monitoring/approval, performance evaluations, and recommendations regarding associate advancement and/or disciplinary procedures, up to and including issuing progressive counseling or termination for performance below minimum expectations.
• Manages relevant distribution and/or production systems and processes (e.g., DMS, PKMS, WMS, KRONOS) to ensure timely and accurate movement of materials and orders, and to maintain accurate payroll records.
• Tracks department processing in accordance with established TAT schedules and production goals; analyzes staffing needs and delegates work based on volume requirements in assigned departments.
• Interviews and selects associates for hire and/or promotion; trains or oversees the training of newly hired associates, and conducts or oversees process-update training as changes are implemented.
• Ensures that all administrative duties are completed according to established timelines and maintains HR-related information and standardized status reporting.
• Compiles a thorough pass-down to inform the incoming shift of current operations and department status, through an interactive crossover with incoming management staff.
• Escalates problems or issues that cannot be solved at this level to the appropriate level; keeps Senior Management aware of all issues that may impact the shift's ability to provide and meet established service levels.
• Maintains consistent quality assurance standards through interaction with the Quality Services team to ensure that orders are processed completely and accurately.

Hiring Salary Range: $78,071k - $98,712k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Qualifications

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish 

Salary Grades: 21 - (21)