Inside Sales Associate
About the job
- Knowledge of heating, ventilation, and air conditioning products is preferred but not required.
- Ability to provide friendly and knowledgeable customer service by telephone, email, and in person.
- Proficiency with web-based software for parts lookup and order processing.
- Ability to listen effectively and follow directions.
- Good verbal, written, and conflict-resolution skills.
- Ability to operate warehouse machinery.
- Ability to lift 50 pounds without machinery assistance.
- Interact with customers by phone and in person, provide product information and advice, and generate orders.
- Conduct business and represent the company professionally.
- Greet and assist walk-in and will-call customers at the counter.
- Answer incoming telephone calls, emails, and text messages promptly.
- Prepare and send accurate customer quotes efficiently.
- Place special product orders as needed.
- Provide accurate information about product availability and lead times.
- Process incoming and outgoing warranty claims.
- Assist warehouse staff with pulling orders, checking in incoming products, and loading and unloading trucks during seasonal business increases.
- Pre-pull or stage will-call orders as needed.
- Participate regularly in active training for new and current products.
- Process UPS orders, track orders, and accept deliveries.
- Assist the outside sales team with customer requests.
- Assist with cycle counts to maintain inventory accuracy.
- Maintain the general appearance of the branch counter, showroom, warehouse, and grounds.
- Ensure that each customer leaves the store satisfied.
- Knowledge of heating, ventilation, and air conditioning products.
About the company
Rheem designs and manufactures a full range of home and commercial climate and energy products, including heating, cooling, water heating, pool/spa heating, and commercial refrigeration. Its equipment includes furnaces, air conditioners, heat pumps, water heaters, pool heaters, and commercial refrigeration units that use electricity, gas, or other energy sources to heat or cool spaces and regulate temperatures. Rheem differentiates itself by offering all these product lines under one company, with a broad portfolio of premium and HTPG brands and a presence in 14 countries. Its goal is to provide dependable, energy-efficient climate and water-heating solutions for residential and commercial customers worldwide, supported by its diverse brand lineup and global reach.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
1925
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Simplify's Take
What believers are saying
- October 2026 Fort Smith land purchase signals capacity expansion and long-term manufacturing commitment.
- September 2026 hydronics launches add FT260, FT399, and STB tanks for larger projects.
- June and September 2026 heat-pump releases target retrofit, multifamily, hotels, schools, and campuses.
What critics are saying
- April 2026 Incransom reportedly leaked 320 GB from rheem.com, exposing contracts and financial metrics.
- Fort Smith space is constrained, and growth depends on costly expansion beyond the current campus.
- Gas-boiler demand faces policy pressure from electrification rules, squeezing Rheem's legacy heating franchise over time.
What makes Rheem unique
- Rheem spans HVAC, water heating, boilers, and refrigeration across 50 global brands.
- September 2026 Torin and RP17AY launches deepen its heat-pump platform across residential and commercial markets.
- Fort Smith houses manufacturing, engineering, training, distribution, and customer support, strengthening execution density.
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Benefits
Hybrid Work Options
Professional Development Budget
Company News
Rheem leadership moves designed to advance tech strategy. October 9, 2026 ATLANTA - Rheem Manufacturing Co. has announced two executive leadership moves to accelerate its technology strategy. These changes will strengthen engineering capabilities and advance the use of AI and digital technologies across Rheem's unified Air and Water business. Eric Varton has been hired as Rheem's senior vice president of research and development and chief technology officer to lead the company's global research and development, controls engineering, and Program Management Office functions. Alan Machuga will transition from his current role as executive vice president of technology and chief technology officer to executive vice president of digital strategy & AI transformation. He will lead Rheem's enterprise digital strategy and the continued development and adoption of AI capabilities across the business. These leadership changes reflect Rheem's commitment to technology and AI as part of its long-term strategy, a press release from the company said. They also create dedicated executive leadership for critical priorities: strengthening global engineering and product innovation while accelerating the digital and AI capabilities that are increasingly shaping how Rheem operates and creates value for its customers, the press release said. "As Rheem continues to evolve, technology and digital capabilities are becoming even more integral to our innovation and growth," said Chris Peel, president and CEO of Rheem. "Eric and Alan will lead two distinct but highly connected areas of our transformation - Eric driving engineering collaboration and innovation, and Alan advancing AI and digital capabilities to unlock new opportunities for our customers and business." Varton is an accomplished technology and engineering leader with more than 30 years of experience driving product development, innovation, and operational excellence across multiple industries. Most recently, he led the engineering strategy and advanced product development activities at Yazaki North America, a supplier of automotive power and data solutions. Earlier in his career, Varton worked in product development engineering roles at Ford Motor Co. and later owned and operated a successful HVAC business. In his new role, Varton will work to enhance collaboration across global engineering teams, drive consistency in engineering and product development processes, and align research, development, and controls capabilities, the press release said. Machuga's new role builds on the digital transformation he has led at Rheem, establishing a stronger technology foundation across customer platforms, data, cloud, cybersecurity, and operations, the press release said. Looking for quick answers on air conditioning, heating and refrigeration topics? Try Ask ACHR NEWS, its new smart AI search tool. Ask ACHR NEWS Looking for a reprint of this article? From high-res PDFs to custom plaques, order your copy today! SPONSORED BY Hi there. I'm Ask ACHR NEWS. You can ask me anything about HVACR trends, news, and insights. Go ahead, type something below, and let's get started! JOIN TODAY To unlock your recommendations. Already have an account? Sign In
Rheem buys Fort Smith property for possible future expansion
Rheem launches air-to-water heat pumps for multifamily houses. Rheem's Torin commercial air-to-water heat pumps achieve a COP of up to 4.5. The units can also deliver outlet-water temperatures of up to 65.6 C. 15 Sep 2026 US-based heating, ventilation, air conditioning, and refrigeration (HVACR) and water heating products provider Rheem has introduced its Torin commercial heat pump for domestic hot water and hydronic space-heating applications. The new products are available in 20 kW and 35 kW versions and use R-454B refrigerant. The two models have nominal heating capacities of 68,000 BTU/h (20 kW) and 120,000 BTU/h (35 kW). Both units operate on a 480 V, three-phase, 60 Hz electrical supply and are intended for indoor or outdoor installation. The heat pumps rely on inverter-driven compressors. Rheem lists a coefficient of performance (COP) of 4.5 under US Department of Energy (DOE) test conditions, based on an ambient temperature of 26.7 C, an inlet-water temperature of 21.1 C and an outlet-water temperature of 48.9 C. The manufacturer said the units can operate at outdoor temperatures as low as -25 C and deliver water at temperatures of up to 65.6 C. They support single-pass and multipass hydraulic configurations. The 20 kW model measures approximately 1,016 mm x 1,016 mm x 1,067 mm and weighs 163 kg. It has a rated power input of 4.9 kW and supports water flow rates of between 18.9 liters/min and 56.8 liters/min. The 35 kW version measures 1,016 mm x 1,016 mm x 1,473 mm and weighs about 219 kg. Its rated input is 9.8 kW, with supported flow rates ranging from 18.9 liters/min to 75.7 liters/min. Both models use a double-wall, 316L stainless-steel water heat exchanger and 25.4 mm copper water connections. Their stated sound level is 75 dB(A) at a distance of 3.05 meters. Up to 16 units can be installed in a cascade arrangement to provide additional capacity or redundancy. The systems include Rheem's Sky-35 touchscreen controller and support integration with building-management systems through BACnet and Modbus interfaces. The heat pumps are Energy Star certified and carry NSF/ANSI 5, 61 and 372 certifications. With the new product line, Rheem is targeting hotels, multifamily buildings, educational campuses, offices and government facilities. This content is protected by copyright and may not be reused. If you want to cooperate with us and would like to reuse some of our content, please contact: [email protected]. More about
GM and Rheem honored for digital manufacturing transformation. July 1, 2026 WASHINGTON - General Motors and Rheem Manufacturing Co. recently received top honors in the 2026 Manufacturing Leadership Awards Competition sponsored by the Manufacturing Leadership Council (MLC), the digital transformation division of the National Association of Manufacturers. General Motors was named the Large Enterprise Manufacturer of the Year in recognition of its achievements in digital transformation, including transformed production operations, AI-assisted vehicle testing and autonomous machining. Rheem was recognized for Business Model Transformation, because of its "shift away from a product-centric approach to one that delivers a seamless experience to customers and partners, while generating new sources of revenue." In addition, Alan Machuga, executive vice president of technology, was named the 2026 Manufacturing Leader of the Year. Machuga was recognized for transforming Rheem into "an experience-first, digitally driven enterprise with modernized core technologies and reimagined business processes." "The 2026 winners demonstrate that digital transformation in manufacturing has entered a new era - one defined by artificial intelligence, autonomous operations and deeply collaborative ecosystems," says David Brousell, vice president and executive director of the Manufacturing Leadership Council. "These companies and individuals are not just adopting new technology; they are fundamentally reshaping how manufacturing creates value, and their leadership is setting the pace for the entire industry." "What stands out about this year's winners is the breadth of innovation, from AI-driven quality intelligence and lights-out production to circular manufacturing and frontline empowerment," adds Penelope Brown, senior content director and director of the MLC Awards program. "These projects reflect a manufacturing sector that is not only embracing digital tools, but using them to solve real-world challenges at scale." Looking for quick answers on assembly and manufacturing topics? Try Ask ASM, its new smart AI search tool. Ask ASM Looking for a reprint of this article? From high-res PDFs to custom plaques, order your copy today! Austin has been senior editor for ASSEMBLY Magazine since September 1999. He has more than 21 years of b-to-b publishing experience and has written about a wide variety of manufacturing and engineering topics. Austin is a graduate of the University of Michigan. JOIN TODAY To unlock your recommendations. Already have an account? Sign In
Rheem Manufacturing, General Motors named top winners in 2026 Manufacturing Leadership Awards competition. Christine Ravold June 25, 2026 Scottsdale, AZ - The Manufacturing Leadership Council - the digital transformation division of the National Association of Manufacturers - last night announced the winners of the annual Manufacturing Leadership Awards. Alan Machuga, Executive Vice President, Technology at Rheem Manufacturing Company was named the 2026 Manufacturing Leader of the Year. Machuga was recognized for his innovative leadership at Rheem, which includes transforming Rheem into an experience-first, digitally driven enterprise with modernized core technologies and reimagined business processes. Rheem was also recognized as a category winner for Business Model Transformation for its shift away from a product-centric approach to one that delivers a seamless experience to customers and partners while generating new sources of revenue. General Motors was named the Large Enterprise Manufacturer of the Year in recognition of its achievements in digital transformation, including transformed production operations, AI-assisted vehicle testing and autonomous machining. Pure & Gentle was named the Small/Medium Enterprise Manufacturer of the Year for the second consecutive year, recognizing their outstanding accomplishments in sustainability, manufacturing readiness and bolstering supply chain performance. "The 2026 class of Manufacturing Leadership Award winners demonstrates that digital transformation in manufacturing has entered a new era - one defined by artificial intelligence, autonomous operations, and deeply collaborative ecosystems," said David R. Brousell, Founder, Vice President and Executive Director of the Manufacturing Leadership Council. "These companies and individuals are not just adopting new technology; they are fundamentally reshaping how manufacturing creates value, and their leadership is setting the pace for the entire industry." The 22nd annual award ceremony took place at the Fairmont Princess in Scottsdale, Arizona, and was the closing event for Rethink: Accelerating Digital Transformation in Manufacturing, the MLC's flagship event on strategies to advance digital transformation in manufacturing operations. "What stands out about this year's winners is the breadth of innovation, from AI-driven quality intelligence and lights-out production to circular manufacturing and frontline empowerment," said Penelope Brown, Senior Content Director and director of the MLC Awards program. "These projects reflect a manufacturing sector that is not only embracing digital tools but using them to solve real-world challenges at scale." Manufacturing Leadership Award finalists and winners are determined by a distinguished panel of judges with significant industry expertise and experience. The judges also conferred honors on the following category winners: AI Vision and Strategy Emirates Global Aluminum PJSC Business Model Transformation Rheem Manufacturing Company Collaborative Ecosystems Milwaukee Tool Hitachi Energy Digital Supply Chains Merck Engineering and Production Processes Cisco Systems Rockwell Automation Enterprise Integration and Technology Bobcat Operational Excellence Corning Incorporated Sustainability and the Circular Economy Saint-Gobain Sandisk Storage Malaysia Sdn. Bhd. Transformational Business Cultures Eli Lilly and Company Digital Transformation Leadership Sivakumar Balasubramanian, The Boeing Company Next-Generation Leadership Iran Arely Gomez Reyes, General Motors Manufacturer of the Year - Small/Medium Enterprise Pure & Gentle Manufacturer of the Year - Large Enterprise General Motors Manufacturing Leader of the Year Alan Machuga, Rheem Manufacturing Company A complete list of finalists is available here. The 2027 Manufacturing Leadership Awards will open to nominations on September 15. For more information about the awards, visit https://manufacturingleadershipcouncil.com/leadership-awards/. The National Association of Manufacturers is the largest manufacturing association in the United States, representing small and large manufacturers in every industrial sector and in all 50 states. Manufacturing employs nearly 13 million men and women, contributes $2.95 trillion to the U.S. economy annually and accounts for nearly 52% of private-sector research and development. The NAM is the powerful voice of the manufacturing community and the leading advocate for a policy agenda that helps manufacturers compete in the global economy and create jobs across the United States. For more information about the NAM or to follow us on Twitter and Facebook, please visit www.nam.org. 733 10th St. NW, Suite 700 - Washington, DC 20001 - (202) 637-3000