Tesla

Makes electric cars, robotaxis and grid batteries

Inside Sales Advisor

Account ExecutivePosted on Nov 11

Full-timeLas Vegas, NV, USANo salary listed

About the Job

Requirements

Experience in sales or customer-facing roles.
Ability to speak persuasively and confidently and present technical information clearly and accessibly to a wide range of audiences.
Professional customer service skills and strong listening, reading, and communication skills.
Ability to prioritize effectively, handle shifting priorities, and meet deadlines.
Ability to work evening hours, weekends, and holidays in an office environment.
Proficiency with standard corporate productivity tools, including Microsoft Outlook and Office, and internet navigation.
A valid U.S. driver's license and/or state ID must be obtained before the hire date.
Ability to obtain a DMV Salesperson's License; the licensing process must be initiated by the third week of employment, and failure to obtain the license by the second month of employment will result in termination.

Responsibilities

Provide timely and professional customer service by phone, SMS, email, and chat.
Maintain a high-volume pipeline using organization and time-management skills while achieving personal and group monthly metrics.
Assist clients with preparation for delivery after placing an order and maintain their enthusiasm to join the brand.
Work cross-functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure an outstanding customer experience.
Serve as the main point of contact for current Tesla owners navigating lease-end or trade-in journeys, executing all options including and beyond a new Tesla purchase.
Collaborate with team members and departments to resolve complex issues and suggest improvements to better serve customers.
Perform additional responsibilities as assigned to meet business needs.

Desired Qualifications

A background in sales or customer service and the ability to thrive in a fast-paced business or call center environment.

Category	Sales & Customer Support
Location	Las Vegas, Nevada
Requisition ID	280682
Type	Full-time

Job Description

Tesla is looking for an onsite Inside Sales Advisor to help us fulfill our mission of accelerating the world's transition to sustainable energy while creating lifelong customers.The core responsibility of this role is engaging with customers in a consultative approach to influence the purchase of a Tesla product and provide support throughout the complete sales and delivery process. Activities can range from responding to inbound leads, to scheduling test drives, to coordinating delivery, to responding to new needs of the business.Candidates must be energetic, highly organized, and hard-working team players who are receptive to ongoing coaching. Qualified candidates may have a background in sales or customer service and can thrive in a fast-paced business or call center environment.

Job Responsibilities

Provide the highest level of verbal and written customer service in a timely and professional manner through phone, SMS, email, and chat
Use top tier organization and time management skills to maintain a high-volume pipeline while achieving both personal and group monthly metrics
Assist clients in preparation for delivery post-order and maintain their enthusiasm to join the brand
Proactively work cross functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure an outstanding customer experience
Act as the main point of contact for current Tesla owners navigating their lease end or trade-in journey to execute on all options including and beyond a new Tesla purchase
Collaborate with fellow team members and departments to resolve complex issues and suggest improvements to better serve our customers
Perform additional responsibilities as assigned to meet business needs

Job Requirements

Experience in sales or customer-facing roles
Ability to speak persuasively and confidently and able to present technical information in a way that is clear and accessible to a wide range of audiences
Positive and energetic with professional and excellent customer service skills with excellent listening, reading, and communication skills
Ability to prioritize effectively and handling shifting priorities while meeting deadlines
Ability to work evening hours, weekends, and holidays in an office environment
Proficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation)
Valid US Driver’s License and/or State ID must be obtained before hire date and ability to obtain DMV Salesperson’s License required. (Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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