OneTouch Direct

Runs customer contact centers for businesses

Employee Relations Specialist

Legal Counsel & Legal SupportPosted on Nov 12

Full-timeBogotá, Bogota, ColombiaIn-person

About the Job

Requirements

A professional degree in Law and a current professional license are required.
Two to four years of experience in Colombian labor law are required.
Experience with disciplinary proceedings, contracts, contract amendments, and contract terminations is required.
Knowledge of labor legislation and social security is required.
Proficiency with Microsoft Office is required.
Strong analytical, communication, organizational, negotiation, and problem-solving skills are required.

Responsibilities

Manage contract modifications, job changes, and salary changes.
Lead and document disciplinary proceedings.
Provide legal support for contract terminations.
Advise HR and Operations on labor matters and risk prevention.
Handle audits, inspections, and legal requests.
Support internal investigations and employee relations cases.
Ensure due process and proper management of legal documentation.

Desired Qualifications

Experience in companies with a large employee population, BPO, or contact centers.

Employee Relations Specialist

OneTouch Direct · Bogotá, Colombia · Full-time · Posted 2026-11-12

Salary: unknown currency 4,000,000–4,000,000

Workplace: on_site

Description

Employee Relations Specialist – Bogotá

¡Únete a nuestro equipo! Estamos en búsqueda de un/a Employee Relations Specialist para brindar soporte jurídico en procesos de relaciones laborales, garantizando el cumplimiento de la legislación laboral colombiana y las políticas internas.

Requisitos

Profesional en Derecho con tarjeta profesional vigente.

2 a 4 años de experiencia en Derecho Laboral colombiano.

Experiencia en procesos disciplinarios, contratos, otrosíes y terminaciones de contrato.

Conocimiento de legislación laboral y seguridad social.

Manejo de Microsoft Office.

Deseable experiencia en empresas de alto volumen de empleados, BPO o Contact Center.

Excelentes habilidades de análisis, comunicación, organización, negociación y resolución de problemas.

Responsabilidades

Gestionar modificaciones contractuales, cambios de cargo y salario.

Liderar y documentar procesos disciplinarios.

Brindar soporte jurídico en terminaciones de contrato.

Asesorar a HR y Operaciones en temas laborales y prevención de riesgos.

Atender auditorías, inspecciones y solicitudes legales.

Apoyar investigaciones internas y casos de relaciones laborales.

Garantizar el cumplimiento del debido proceso y la adecuada gestión de la documentación legal.

Condiciones

Salario: $4.000.000 + $500.000 de auxilio.

Contrato: Termino Fijo por 5 meses.

Horario: Lunes a viernes, según necesidades operativas.

Lugar: Bogotá.

Área: Jurídica.

¡Postúlate y haz parte de nuestro equipo!

Apply

Apply at OneTouch Direct

About the Company

OneTouch Direct

Runs customer contact centers for businesses

OneTouch Direct operates contact centers for businesses that outsource customer sales and support. Its agents answer phone calls and digital messages, follow up with prospective buyers and resolve questions about products, accounts and technical problems. The company designs outreach and service programs for clients in telecommunications, banking, healthcare, retail and other industries, acting as an extension of their customer-facing teams. Clients buy managed service programs that combine agent-led conversations with back-office processing and ongoing performance oversight. With operating roots dating to 1998, OneTouch Direct is headquartered in Tampa, Florida.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Tampa, FL
Founded: 1998

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