Tesla

Makes electric cars, robotaxis and grid batteries

Instructional Designer - Insurance Services

Instructional Design & Curriculum DevelopmentUpdated on Nov 8

Full-timeDraper, UT, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Instructional Design, Education, Curriculum Development, Adult Learning, Communications, Human Resources, or a related field, or equivalent practical experience.
At least five years of experience designing and developing training content or curricula.
Strong knowledge of adult learning theories, instructional design principles and methodologies such as ADDIE and SAM, and multiple learning styles, with the ability to create content suited to diverse learners and organizational systems.
Hands-on experience with eLearning authoring tools such as Articulate Storyline, Rise 360, or Adobe Captivate; multimedia and video tools; Microsoft Office or Google Workspace; and Learning Management Systems.
Familiarity with process mapping, knowledge management platforms such as Confluence or SharePoint, and integrating training with operational tools and workflows.
Background creating content tied to business KPIs such as quality, efficiency, customer experience, compliance, and time-to-proficiency, and supporting change management or system rollouts.

Responsibilities

Conduct training needs assessments and gap analyses with Claims and Service leaders and subject matter experts to identify skill, knowledge, and performance requirements.
Design and develop training curricula and content across eLearning modules, instructor-led and virtual instructor-led training, microlearning, videos, simulations, job aids, quick-reference guides, workbooks, knowledge base articles, and blended learning programs.
Apply adult learning principles, learning styles including the VARK model, and instructional design methodologies such as ADDIE, SAM, and Bloom’s Taxonomy to create inclusive, engaging, effective materials that accommodate learner preferences and drive behavior change.
Ensure training content accurately reflects and integrates with claims management systems, customer relationship management systems, service platforms, workflows, compliance requirements, and operational tools.
Collaborate with subject matter experts and stakeholders to gather and validate information, incorporate feedback, and maintain version control and governance of training assets and knowledge resources.
Evaluate training efficacy using assessments, feedback, learner analytics, and performance metrics such as quality scores, handle time, first-contact resolution, and claims accuracy; iterate based on data and business results.
Support change management by creating rollout communications, reinforcement materials, leader toolkits, and just-in-time resources for process or system updates, new products, and regulatory changes.

Desired Qualifications

Experience in insurance claims handling, customer service operations, call centers, or related regulated industries is preferred.
Experience designing and developing training content or curricula for insurance claims or policies, call centers, or similar customer-facing teams is preferred.

Category	Finance
Location	Draper, Utah
Requisition ID	283587
Type	Full-time

Job Description

Tesla Insurance is seeking a creative and strategic Instructional Designer to develop high-impact learning content and resources that support our Claims and Service teams. In this role, you will design, create, and continuously improve training materials and programs that align with our systems, processes, and business goals. You will apply expertise in diverse learning styles and instructional design principles to produce engaging, practical, and measurable content that boosts team performance, ensures consistency, accelerates onboarding, and drives service excellence and claims efficiency.<p>This position partners closely with Claims, Customer Service, and Subject Matter Experts (SMEs) to translate standard operating procedures, workflows, policies, and best practices into clear, accessible learning experiences. Success is measured by quality of file handling, appropriate subject matter expertise, agent readiness, reduced errors, higher customer satisfaction, and strong adoption of processes and tools.</p>

Job Responsibilities

Conduct training needs assessments and gap analyses in collaboration with Claims and Service leaders/SMEs to identify skill, knowledge, and performance requirements
Design and develop comprehensive training curricula and content across multiple modalities, including eLearning modules, instructor-led/virtual instructor-led training (ILT/VILT), microlearning, videos, simulations, job aids, quick-reference guides, workbooks, knowledge base articles, and blended learning programs
Apply adult learning principles, various learning styles (visual, auditory, reading/writing, kinesthetic/VARK model), and instructional design methodologies (e.g., ADDIE, SAM, Bloom’s Taxonomy) to create inclusive, engaging, and effective materials that accommodate diverse learner preferences and drive behavior change
Ensure all content accurately reflects and integrates with our claims management systems, CRM, service platforms, workflows, compliance requirements, and operational tools to make training immediately applicable and impactful on the job
Collaborate with SMEs and stakeholders to gather accurate information, validate content, incorporate feedback, and maintain version control and governance of training assets and knowledge resources
Evaluate training efficacy using assessments, feedback, learner analytics, performance metrics (e.g., quality scores, handle time, first-contact resolution, claims accuracy), iterate based on data and business results
Support change management by creating rollout communications, reinforcement materials, leader toolkits, and just-in-time resources for process/system updates, new products, or regulatory changes

Job Requirements

Bachelor’s Degree in Instructional Design, Education, Curriculum Development, Adult Learning, Communications, Human Resources, or a related field, or equivalent practical experience
5+ years of experience designing and developing training content/curriculum, preferably for insurance claims/policies, call centers or similar customer facing teams
Strong knowledge of adult learning theories, instructional design principles/methodologies (e.g., ADDIE, SAM), and multiple learning styles, with proven ability to create content that matches diverse learner needs and organizational systems
Hands-on experience with eLearning authoring tools (e.g., Articulate Storyline/Rise 360, Adobe Captivate), multimedia/video tools, Microsoft Office/Google Workspace, and Learning Management Systems (LMS)
Experience in insurance claims handling, customer service operations, call centers, or related regulated industries preferred
Familiarity with process mapping, knowledge management platforms (e.g., Confluence, SharePoint), and integrating training directly with operational tools/workflows
Background creating content tied to business KPIs (quality, efficiency, customer experience, compliance, time-to-proficiency) and supporting change management or system rollouts

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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