Full Stack Tech Lead
About the job
- Mastery of React and TypeScript, including component design, hooks, performance, testing, and accessibility.
- Expertise with FastAPI, asynchronous patterns, Pydantic schemas, pagination, OAuth2/OIDC authentication, rate limits, and background jobs.
- Fluency with Elasticsearch mappings, analyzers, aggregations, filters, sorting, and performance tuning.
- Solid experience with AWS and/or GCP, Docker, Terraform, GitHub Actions, and monitoring and alerting.
- Experience with PostgreSQL, SQL, migrations, Redis, caching, and queues.
- Experience with code reviews, type safety, linting and formatting, secrets management, least-privilege IAM, and basic SOC 2 hygiene.
- Ability to communicate clearly and demonstrate product sense.
- Build responsive React and TypeScript frontends with state management, data visualization, virtualized tables, forms, charts, file uploads, and accessibility.
- Implement FastAPI services with asynchronous I/O, Pydantic v2, background jobs, caching, and robust testing.
- Design Elasticsearch models and queries.
- Integrate AI features including streaming responses, structured outputs, and evaluation hooks.
- Ship and operate services on AWS and/or GCP using ECS, EKS, Lambda, Cloud Run, or GKE.
- Containerize services with Docker.
- Own CI/CD using GitHub Actions and infrastructure as code using Terraform.
- Own logging, metrics, tracing, SLOs, secrets, networking, VPCs, and resilient retries and backoffs.
- Optimize p95 latency, throughput, and cost.
- Work with design and product management on specifications and user-experience quality.
- Pair with back-end and machine-learning teams on data contracts and APIs.
- Partner with the Insights team on taxonomy and schema changes and with Data/ML on search and analytics expectations.
- Write documentation, product requirements documents, and technical notes, and demonstrate work to executives and customers.
- Contribute to on-call for services and drive post-mortems to closure.
About the company
Clarity provides a platform that unifies customer support, AI agents, and feedback analysis into a single system. The software works by collecting data from over 125 sources, such as social media and support tickets, using AI to tag, summarize, and route issues to the correct teams in real-time. Unlike many competitors, Clarity focuses on highly-regulated industries like healthcare and finance by offering specialized features for fraud detection, high-risk escalation, and strict data compliance. The company's goal is to provide businesses with a clear understanding of customer pain points and trends to improve overall service and response times.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
2022
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Simplify's Take
What believers are saying
- September 2025 funding from Prosus and STV financed expansion in New York, London, Riyadh.
- Clarity reported 5.4x year-on-year revenue growth and customer wins including OpenAI and Booking.com.
- Regulated-industry compliance, including SOC 2, GDPR, HIPAA, and PDPL, shortens enterprise sales cycles.
What critics are saying
- Qualtrics launched AI-powered interaction signals and Experience Agents in 2026, squeezing differentiation.
- Clarity's AI Agent QA competes against entrenched QA workflows at BPOs and call centers.
- If enterprise AI support standardizes inside Google, Clarity becomes a replaceable feature layer.
What makes Clarity unique
- Clarity unifies VoC, support automation, and Agent Assist for regulated industries.
- Its June 2026 AI Agent QA scores 100% of conversations with audit trails.
- Google Cloud Marketplace distribution lowers procurement friction through existing committed spend.
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Benefits
Remote Work Options
Flexible Work Hours
Paid Vacation
Unlimited Paid Time Off
Professional Development Budget
Conference Attendance Budget
Stock Options
Company Equity
Company Social Events
Growth & Insights and Company News
6 month growth
18%1 year growth
29%2 year growth
29%Clarity has launched AI Agent QA, a tool that automatically scores 100% of customer service interactions across voice and text channels. The product evaluates calls, chats, emails and WhatsApp messages against customised company rubrics, delivering scores within five minutes of conversation completion. The tool addresses limitations in traditional quality assurance, where teams typically review only 5-10% of interactions. AI Agent QA allows companies to set custom criteria for tone, empathy, compliance and script adherence, with each score linked to specific conversation moments. The product targets call centres and business process outsourcing providers managing high volumes across multiple client accounts. Clarity reports customers have reduced quality assurance costs by 60-75% and shortened agent training time by 30-40%. The tool includes SOC 2 and PDPL compliance features for regulated industries.
Clarity, an AI-powered customer experience platform for regulated industries, is now available on Google Cloud Marketplace. The listing allows organisations to purchase Clarity's solutions using existing Google Cloud committed spend, streamlining procurement and deployment. The platform combines Voice of Customer intelligence, AI Support Automation and Agent Assist, designed specifically for banking, fintech, insurance, telecom and healthcare sectors. It offers compliance-focused features including automated sentiment analysis, multilingual support, fraud detection flagging 96% of reports within seconds, and real-time agent guidance. Clarity is SOC 2 compliant and meets GDPR, HIPAA and regional standards including Saudi Arabia's PDPL. The London-based company, backed by Prosus Ventures and STV, has achieved 5.4× year-on-year revenue growth.