C

Clarity

AI-powered CX and VoC platform

Web: Full Stack Tech Lead

Full-Stack EngineeringConfirmed live in the last 24 hours
Full-timeLondon, UK

About the Job

Requirements

  • Demonstrated mastery of React and TypeScript, including component design, hooks, performance, testing with Vitest or Jest, and Playwright.
  • Expertise with FastAPI, including asynchronous patterns, Pydantic schemas, pagination, OAuth2 or OIDC authentication, rate limits, and background jobs.
  • Fluency with Elasticsearch, including mappings, analyzers, aggregations, filters, sorting, and performance tuning.
  • Solid experience with AWS and/or GCP, Docker, Terraform, GitHub Actions, monitoring, and alerts.
  • Experience with PostgreSQL, SQL, migrations, Redis, caching, and queues.
  • Knowledge of code reviews, type safety, linting and formatting, secrets management, least-privilege IAM, and basic SOC 2 hygiene.

Responsibilities

  • Build responsive React and TypeScript frontends with state management, data visualization, virtualized tables, forms, charts, file uploads, and accessibility.
  • Implement FastAPI services using asynchronous I/O, Pydantic v2, background jobs, caching, and robust testing.
  • Design Elasticsearch models and queries.
  • Integrate AI features including streaming responses, structured outputs, and evaluation hooks.
  • Ship and operate services on AWS and/or GCP using ECS, EKS, Lambda, Cloud Run, or GKE, with Docker containerization.
  • Own CI/CD using GitHub Actions, infrastructure as code using Terraform, and logging, metrics, and tracing using OpenTelemetry, CloudWatch or Stackdriver, and Grafana or Prometheus; manage service-level objectives.
  • Optimize p95 latency, throughput, and cost; manage secrets, networking, and virtual private clouds; and build resilient retries and backoffs.
  • Collaborate with design and product management on specifications and user-experience polish, and pair with back-end and machine-learning teams on data contracts and APIs.
  • Partner with the Insights team on taxonomy and schema changes, and with Data and ML on search and analytics expectations.
  • Write documentation, product requirement documents, and technical notes, and demonstrate work to executives and customers.
  • Participate in on-call for owned services and drive post-mortems to closure.

About the Company

Clarity

AI-powered CX and VoC platform

Clarity provides an AI-powered CX and VoC platform that unifies customer support, AI agents, and feedback analysis from 125+ sources in one workspace. It collects feedback from tickets, reviews, and social channels, then AI tags, ranks, and summarizes it, routing issues to the right teams via Slack or email for fast action. Its agents, designed by Meta and Cisco experts, handle multiple dialects and respond naturally, while it offers compliance-focused features like fraud detection, high-risk escalation, and compliant tagging for regulated industries, backed by SOC 2 Type II, GDPR, ISO 27001, and HIPAA certifications. The goal is to give organizations clearer, faster insights from customer feedback and to streamline how issues are detected, prioritized, and resolved across teams.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2022

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