Full-Time

Web: Full Stack Tech Lead

Clarity

Clarity

11-50 employees

AI-powered CX and VoC platform

No salary listed

London, UK

Hybrid

Category
Software Engineering (1)
Required Skills
FastAPI
Grafana
React.js
Github Actions
Jest
Postgres
Docker
TypeScript
AWS
Elasticsearch
Prometheus
Terraform
Redis
Playwright
Google Cloud Platform
Requirements
  • Proficiency in React with TypeScript, including component design, hooks, performance, testing with Vitest/Jest, Playwright
  • FastAPI expertise: asynchronous patterns, Pydantic schemas, pagination, authentication (OAuth2/OIDC), rate limits, background jobs
  • Elasticsearch fluency: mappings/analyzers (ngrams, synonyms), aggregations, filters, sorting, performance tuning
  • Experience deploying on Amazon Web Services and/or Google Cloud Platform; containerization with Docker
  • Experience with continuous integration/continuous deployment using GitHub Actions, and Infrastructure as Code with Terraform
  • Experience with logging/metrics/tracing using OpenTelemetry, CloudWatch/Stackdriver, Grafana/Prometheus
  • Experience with Postgres (SQL, migrations) and Redis (caching/queues)
  • Security and quality practices: code reviews, type safety, linting/formatting, secrets management, least-privilege IAM, basic SOC2 hygiene
Responsibilities
  • Build responsive React (TypeScript) frontends including state management, data visualization, virtualized tables, forms, charts, file uploads, accessibility
  • Implement FastAPI services (async I/O, Pydantic v2, background jobs, caching) with robust testing
  • Design Elasticsearch models and queries
  • Integrate AI features (streaming responses, structured outputs, evaluation hooks) to accelerate prototyping and user value
  • Ship and run services on AWS and/or GCP (ECS/EKS/Lambda or Cloud Run/GKE), containerized with Docker
  • Own CI/CD (GitHub Actions), Infrastructure as Code (Terraform), logging/metrics/tracing (OpenTelemetry, CloudWatch/Stackdriver, Grafana/Prometheus), and service level objectives
  • Optimize p95 latency, throughput, and cost; manage secrets, networking, VPCs, and build resilient retries/backoffs
  • Collaborate with design/PM on specs and UX polish; pair with back-end/ML on data contracts and APIs; partner with Insights team on taxonomy/schema changes and with Data/ML on search & analytics expectations
  • Write crisp docs, product requirement documents/tech notes, and demo your work to executives and customers; contribute to on-call for services and drive post-mortems to closure
Desired Qualifications
  • Owner’s mindset
  • AI-native builder: Cursor, v0, Claude Code familiarity
  • Clear communication with product sense; ability to ship value weekly

Clarity provides a platform that unifies customer support, AI agents, and feedback analysis into a single system. The software works by collecting data from over 125 sources, such as social media and support tickets, using AI to tag, summarize, and route issues to the correct teams in real-time. Unlike many competitors, Clarity focuses on highly-regulated industries like healthcare and finance by offering specialized features for fraud detection, high-risk escalation, and strict data compliance. The company's goal is to provide businesses with a clear understanding of customer pain points and trends to improve overall service and response times.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

2022

Simplify Jobs

Simplify's Take

What believers are saying

  • Achieved 5.4× year-on-year revenue growth serving OpenAI and Booking.com.
  • Google Cloud Marketplace listing leverages committed spend for faster procurement.
  • Raised $12M in September 2025 from Prosus Ventures and STV AI Fund.

What critics are saying

  • Clarity AI erodes market share in finance with 98k issuers ESG data coverage.
  • Google Cloud rivals Zendesk AI capture banking procurement in 3–9 months.
  • OpenAI's VoC tools cannibalize subscriptions as clients consolidate stacks.

What makes Clarity unique

  • Clarity unifies VoC intelligence, AI support automation, and agent assist for regulated industries.
  • Fraud detection flags 96% of reports within seconds with HIPAA and GDPR compliance.
  • AI agents from Meta and Cisco experts handle dialects for banking and healthcare clients.

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Benefits

Remote Work Options

Flexible Work Hours

Paid Vacation

Unlimited Paid Time Off

Professional Development Budget

Conference Attendance Budget

Stock Options

Company Equity

Company Social Events

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
The Associated Press
Mar 14th, 2026
Clarity launches AI customer experience platform on Google Cloud Marketplace for regulated industries

Clarity, an AI-powered customer experience platform for regulated industries, is now available on Google Cloud Marketplace. The listing allows organisations to purchase Clarity's solutions using existing Google Cloud committed spend, streamlining procurement and deployment. The platform combines Voice of Customer intelligence, AI Support Automation and Agent Assist, designed specifically for banking, fintech, insurance, telecom and healthcare sectors. It offers compliance-focused features including automated sentiment analysis, multilingual support, fraud detection flagging 96% of reports within seconds, and real-time agent guidance. Clarity is SOC 2 compliant and meets GDPR, HIPAA and regional standards including Saudi Arabia's PDPL. The London-based company, backed by Prosus Ventures and STV, has achieved 5.4× year-on-year revenue growth.