EPOS

Unifies SaaS, payments, financing for SMEs

Marketing Intern

Marketing Generalist & ManagementConfirmed live in the last 24 hours

InternshipSingaporeNo salary listed

About the Job

Responsibilities

Design creative assets, conduct customer relationship management market research to provide industry insights for Rewards implementations, and support marketing campaign execution for those implementations.
Monitor campaign performance metrics, including open rates, click rates, redemption rates, and repeat visits, and share actionable insights with merchants.
Prepare performance reports to demonstrate return on investment to merchant clients.
Identify and resolve merchant issues to drive retention and satisfaction.
Assist with product-management tasks, including testing feature releases, conducting user research, and contributing to product task drafts.
Provide technical support to EPOS Rewards merchants, including liaising with internal stakeholders to resolve issues.
Manage end-to-end onboarding of small and medium-sized enterprise merchants onto EPOS Rewards.
Configure loyalty programme settings in line with each merchant's business needs.
Coordinate with internal technical and sales teams to ensure timely, smooth go-lives.
Gather and synthesise merchant feedback to identify product improvement opportunities for the technical team.
Assist in documenting new feature requirements and validating product changes with merchants.
Build and maintain standard operating procedures, onboarding guides, and training materials for merchants and internal teams.
Provide translation support for merchant onboarding and campaign execution.
Support data processing, reporting, and general administrative tasks.
Perform other tasks supporting business requirements, as assigned.

Marketing Intern

EPOS · Singapore, Singapore · — · Posted 2026-09-21

Workplace: on_site

Department: EPOS Pte Ltd

Description

Role Overview

As a Marketing Intern with the EPOS Rewards team, you will support the onboarding and success of SME merchants on our WhatsApp-integrated customer loyalty platform. EPOS Rewards helps businesses attract, engage, and retain customers.

This internship requires your presence at our office in Singapore. Work-from-home arrangements are not available.

Key Responsibilities

Marketing, Market Research, and Design Support

Design creative assets, conducting CRM market research to provide industry insights for Rewards implementations, and support marketing campaign execution for those implementations.
Gain valuable exposure supporting marketing campaigns and design requirements for EPOS Rewards merchants’ peak retail season, spanning the year-end holiday season, Christmas, New Year, Chinese Lunar New Year, Valentine's Day, etc.

Campaign Operations & Merchant Success

Monitor campaign performance metrics (open rates, click rates, redemption rates, repeat visits) and share actionable insights with merchants
Prepare simple performance reports to demonstrate ROI to merchant clients
Proactively identify and resolve merchant issues to drive retention and satisfaction

Product Management and Technical Support

Assist in product management-related tasks, including testing for feature release, conducting user research, contributing to drafting of product tasks
Support EPOS Rewards merchants in technical support, including liaising with internal stakeholders to solve issues

Merchant Onboarding & Solution Delivery

Manage end-to-end onboarding of SME merchants onto EPOS Rewards
Configure loyalty programme settings in line with each merchant's business needs
Coordinate with internal technical and sales teams to ensure timely, smooth go-lives

Product & Market Collaboration

Gather and synthesise merchant feedback to surface product improvement opportunities to the technical team
Assist in documenting new feature requirements and validating product changes with merchants

Operations & Process Improvement

Build and maintain SOPs, onboarding guides, and training materials for merchants and internal teams
Translation support for merchant onboarding and campaign execution
Support data processing, reporting, and general administrative tasks
Tasks supporting business requirements, as assigned

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About the Company

EPOS

Unifies SaaS, payments, financing for SMEs

EPOS acts as an all-in-one digitalisation partner for small and medium-sized enterprises. Its flagship EPOS360 product unifies software as a service (SaaS), payments, and financing in one ecosystem, giving SMEs access to AI-powered tools that help them run operations smarter and scale faster. The platform works by integrating disparate business apps, payment processing, and financing options into a single seamless system, enabling automation, data-driven decisions, and easier cash flow management. What sets EPOS apart is its end-to-end approach: instead of piecemeal solutions from different vendors, it provides a unified platform designed specifically for SMEs to digitally transform with confidence. The company’s goal is to turn everyday operational complexity into growth opportunities, helping businesses digitize and expand with practical, integrated tools.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore
Founded: 2012

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