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Aircall builds on ANZ foundation to expand across Southeast Asia, names New Asia Pacific leadership. September 29, 2026 Frank Eagleton promoted to Managing Director, Asia Pacific, and Rehan Wickremeratne appointed Partnerships Lead as Aircall invites partners to collaborate on AI voice agents. SYDNEY, AUSTRALIA - Media OutReach Newswire - 29 September 2026 - Aircall, the AI-powered customer communications platform trusted by more than 24,000 businesses worldwide, today announced the next phase of its Asia Pacific strategy: building on an established base in Australia and New Zealand to expand across Southeast Asia. With more than 24,000 customers worldwide, Aircall is strengthening its commitment to a region where demand is accelerating. It reflects a clear shift toward customer communications that combine intelligent voice agents, automated workflows and real-time coaching in a single platform. Join the european business briefing. New subscribers this quarter are entered into a draw to win a Rolex Submariner. Join 40,000+ founders, investors and executives who read EBM every day. Aircall is investing heavily in Asia, and localisation is central to that strategy. Integration with WhatsApp is one clear example of how that plays out in practice. "Asia is a natural market for AI voice agents. The region spans dozens of languages and markets, each with its own customer expectations, and voice remains a primary way people reach the businesses they buy from," said Frank Eagleton, Managing Director, Asia Pacific, Aircall. Regional appetite is strong: 87% of Asia Pacific CEOs expect a return on their AI investments within three years, according to KPMG. That confidence is meeting rapid change in customer service, where Gartner reports 85% of customer service leaders will explore or pilot customer-facing conversational generative AI in 2025. According to Aircall, AI Voice Agent will help teams around APAC meet this always-on demand by handling routine, high-volume conversations at any hour and in local languages, while passing the interactions that call for judgement or empathy to a person. To lead this next stage, Aircall's Frank Eagleton has stepped into the role of Managing Director, Asia Pacific. Eagleton will oversee the company's regional growth and market expansion through a channel-first approach, working alongside partners to reach and support customers across diverse Asian markets. Aircall has also appointed Rehan Wickremeratne to lead the push, charging him with developing the partner ecosystem that will support it. "Southeast Asia is a dynamic and key growth region for us, and we're building our presence the same way we built ANZ: through partners who already have the trust of local businesses. Across these markets, that means being where customers already are" "AI voice agents are changing what customer conversations can do. They're handling routine demand instantly while freeing teams to focus on the moments that need a human," said Eagleton. "That's the shift we're bringing to Asia, and it's a practical one: technology that does real work and takes tangible action. After huge success in Australia and New Zealand, expansion across Southeast Asia is the natural next step." The benefits run both ways. For customers, AI voice agents mean faster resolutions, round-the-clock availability and conversations in their own language, without losing the human connection that builds trust. For channel partners, they open a clear opportunity: to localise, integrate and deliver AI voice agents as a service, building deeper, longer-term relationships with the businesses they serve. Aircall is inviting technology providers, resellers and service partners across the region to explore how they can work together to bring these capabilities to local markets. "The most useful AI voice agents won't be built in isolation. They'll be shaped with partners who understand local markets, languages and customer expectations," said Wickremeratne. "We want to expand that ecosystem across Asia, and we would welcome conversations with partners who share that ambition." Hashtag: #Aircall The issuer is solely responsible for the content of this announcement. About Aircall. Aircall is an AI-powered customer communications platform that brings together intelligent voice agents, automated workflows and real-time coaching in one intuitive platform. The platform helps more than 24,000 businesses collaboratively manage voice, SMS, and WhatsApp conversations, deliver real-time coaching and AI playbooks during live calls, handle high-volume inbound and outbound interactions autonomously through AI Virtual Agents, automate post-call workflows, and connect every interaction to the tools they already use across 250+ native integrations. Founded in Paris, Aircall has surpassed $200 million in ARR and serves customer-facing teams across more than 100 countries.

Aircall, Intermedia, NICE CXone & Zoom are the best AI call center software solutions in 2026. A lot of companies call me asking who the best call center software solutions are - and honestly, I usually avoid that question because it depends so much on your specific requirements. But today I'm giving in. In this video, I share the four call center software solutions my customers are purchasing most often in 2026 and exactly why they keep winning. Want a demo and quote on any of these vendors? Ask me today. About me. Mike Smith has been helping companies select the best telecom, WAN, security, and cloud services since 1999. He founded AeroCom in 2003, and has been the recipient of numerous business telecommunications industry awards, including being recognized as one of the top 40 business people in tech-heavy Orange County, CA. Follow Mike on YouTube, LinkedIn, Reddit and SpiceWorks. Transcript. If you'd like a quote or a demo on any of the vendors I'm talking about today, don't call them directly - reach out to me. I can get you better pricing, a better salesperson to work with, and a great demo. I'll answer all of your technical questions and I won't charge your company a dime. The service providers pay my broker fee. I've been a broker for all of the major cloud call center software solutions out there for over 20 years, so I know the industry inside and out. Send me an email or give me a call at 714.593.0011. Join the thousands of other companies who have used me to help their company make a better decision in a fraction of the time. Also don't forget to subscribe to the YouTube channel and go check out AeroComInc.com - you can browse reviews, see rankings, filter call center software providers by feature availability, and watch videos on providers. How I Put This List Together Here is how this typically works. Companies reach out to me for recommendations on the best call center software solutions to quote. Based on their requirements, I recommend three to four solutions, arrange demos, answer technical questions, get them quotes, and sometimes walk them through a proof of concept. They choose a solution and purchase it directly from the vendor. Today I am telling you which vendors get purchased most often in 2026 and why. I am listing them alphabetically so there is no implied preference - the first one listed is not my favorite, it is just first alphabetically. And keep in mind, your company's specific requirements always drive the final recommendation. There are outliers. But these are the four solutions my customers are choosing most often right now. 1. Aircall Aircall has a great user experience and is built on Twilio. One of the standout things about Aircall is that their phone system and their call center software run on a single unified platform. Your call center agents and your regular phone system users are all on the same app - they can see each other's presence, instant message back and forth, and operate seamlessly on one platform. Easy on the eyes, easy to use, and easy to administer. Best HubSpot Integration in the Market If your company uses HubSpot as your CRM, Aircall should be on your shortlist. They have the best HubSpot integration in the marketplace as far as I can tell. For companies running HubSpot, that alone is a reason to take a serious look. Mobile Number Provisioning Aircall also has a unique feature I have not heard other providers offer - the ability to provision phone numbers tagged as mobile numbers on caller ID. You can port existing mobile numbers over or add new ones tagged as mobile. One of my customers loved this feature because their sales team was making outbound calls and customers were far more likely to pick up for a mobile number than a business line. Aircall solved that problem while keeping everything inside the company's phone system so management could track and monitor all calls. 2. Intermedia Like Aircall, Intermedia runs their phone system and call center software on a single unified platform. Regular phone system users and call center agents are on the same app. Their user experience and admin experience are both very strong, and their AI is solid - an agentic AI agent powered by a large language model that can answer calls and handle customer interactions. It may not be quite as cutting edge as some competitors, but for companies that are not using any AI today, it is more than enough. Teams Integration for Both Phone System and Call Center What makes Intermedia stand out is their Microsoft Teams integration. Most providers can embed their phone system inside Teams - but Intermedia can embed both their phone system and their call center software inside Teams. If your company lives in Teams every day, that is a meaningful advantage. Month to Month Pricing With Waived Implementation The most unique thing about Intermedia in this space is their pricing model. Month to month is the only way they sell - their philosophy is that they want to earn your business every single month. They have so much confidence in their solution that they do not require contracts. On top of that, they waive all call center software installation fees, provide white glove implementation, and include full training - all on a month to month agreement. For call centers that scale up and scale down regularly, that flexibility is extremely rare and extremely valuable. Most vendors require long term contracts to unlock max discounts. Intermedia gives you max discounts on month to month. 3. NICE CXone NICE CXone is one of the big players - a high end contact center software solution built for large call centers with hundreds or thousands of agents that need deep feature functionality. When I am quoting the enterprise tier solutions alongside Genesys, Five9, and Talkdesk, NICE CXone is winning a lot of business right now. The platform is very user friendly, easy on the eyes, and surprisingly intuitive to administer given how feature rich it is. Phone System on a Separate Platform One thing worth noting - NICE CXone is a contact center only platform. They can provide phone system software as well, but it runs on 3CX, a separate platform. At around $5 per user per month it is very inexpensive, but it is not best-of-breed. If your company barely uses the phone system outside of the call center, that may not matter. But unlike the first two providers, the phone system and contact center are on separate platforms that do not fully see one another. Deep Features for Large Call Centers Where NICE CXone stands out is in the depth of their feature set. Gamification for agents, workforce management tools for scheduling across shifts and seasons, screen recording with agent activity analytics, deep customization, bring your own carrier for SIP trunking, concurrent agent pricing, expansive CRM and ERP integrations, and certifications across the board for compliance requirements. They also have a strong Microsoft Teams integration. NICE CXone has been around longer than almost any other cloud contact center software provider and they have built a feature set to match. 4. Zoom Phone Zoom Phone rounds out the list and like Aircall and Intermedia, their phone system and contact center software run on a single unified platform. Regular phone system users and call center agents are on the same app. Great user experience, strong AI investment, and deep integrations with all the major CRMs - Salesforce, HubSpot, NetSuite, and more - out of the box. Best Video Integration in the Market Zoom's specialty is video and that carries over into their contact center product. If your company has technicians in the field who need to call into the contact center and show an agent what they are seeing, agents can switch from a regular call to a high quality video call seamlessly. No other provider does video at the level Zoom does. Strong AI and a Great Phone System Product Zoom is investing heavily in AI - an agentic AI solution powered by a large language model that can answer calls and handle customer interactions at a high level, and they are expanding it fast. The other reason Zoom wins so much contact center business is their phone system product. A lot of companies have 100, 200, 300, or 500 phone system users and a smaller call center with 20 to 50 agents. In that scenario Zoom wins consistently because they have one of the best phone system products in the market matched with a very capable call center software solution on the same platform. Want a Demo and Quote on Any of These Vendors? Those are my top four call center software solutions for 2026 - Aircall, Intermedia, NICE CXone, and Zoom Phone. There are obviously other vendors out there doing good work, and if you want my five, six, and seven, you are going to have to call me. Send me an email or give me a call at 714.593.0011. Do not call these vendors directly - contact me. I will get you better pricing, a better demo, and a better salesperson to work with. I might also recommend another vendor not on this list that could be an even better fit for your specific requirements. And I do not charge your company anything - the service providers pay my broker fee. Join the thousands of other companies who have used me to help their company make a better decision in a fraction of the time. Don't forget to subscribe to the YouTube channel and check out AeroComInc.com. Thanks for watching - I'll catch you on the next one.

Jasper strengthens exec leadership for the next era of enterprise marketing. Jasper, the leading marketing agents platform, announced the promotion of Tom Newton to Chief Marketing Officer and the appointment of Lauren Newman as Chief Financial Officer. The appointments strengthen Jasper's executive team as the company builds on its enterprise momentum and continues to expand its technology and strategic services for customers. "The next era of marketing will be defined not by what AI can create, but by how effectively enterprises can turn intelligence into action without sacrificing control," said Timothy Young, CEO of Jasper. "Jasper is leading that shift by working alongside customers to embed AI into how marketing gets done. Tom has been central to our enterprise momentum and brings a deep understanding of our customers, product, and market, while Lauren brings the financial rigor, high-growth experience, and operational discipline to turn that momentum into durable growth. Together, they give us the leadership to carry our strategy forward." Tom Newton named Chief Marketing Officer. As Chief Marketing Officer, Newton will lead the company's global marketing strategy, bringing together brand, demand generation, product marketing, and go-to-market execution to deepen customer engagement and accelerate growth. Since joining Jasper as Vice President of Marketing in 2024, Newton has helped reposition the company around the needs of enterprise marketers and align its marketing organization more closely with revenue, customer needs, and product strategy. He brings more than a decade of experience helping high-growth software and AI companies build brands, create demand, and expand into enterprise markets, including leadership roles at Toast, Knowde, Zendesk, and Intercom. "Jasper's strategy has been shaped by working closely with enterprise marketers and understanding what they need to create meaningful value from AI," said Newton. "My focus will be on bringing that customer insight into every part of our marketing, from how we tell our story to how we create demand and support growth." Lauren Newman appointed Chief Financial Officer. As Chief Financial Officer, Newman will lead Jasper's financial strategy and partner closely with the executive team to support the company's next phase of growth and continued expansion among enterprise customers. Newman brings nearly 20 years of experience scaling technology companies, strengthening financial operations, and navigating complex transformations. Most recently, Newman served as Chief Financial Officer at Aircall, where she led global finance operations and helped drive revenue growth and profitability during a period of rapid expansion. Previously, she served as Chief Financial Officer of Acclara, leading the acquisition and integration of three companies and the financial, legal, and compliance workstreams supporting its nearly $1 billion acquisition by R1 RCM in 2024. Earlier, she spent seven years at Microsoft, culminating in her role as Worldwide Controller for its $4.5 billion Office Consumer business. "The AI companies that endure will balance innovation, disciplined execution, and strong business fundamentals," said Newman. "Jasper has built a strong foundation, and I'm excited to help scale the business responsibly as we continue delivering long-term value for our customers, employees, and investors." Continued expansion of Jasper's AI platform. The appointments come as Jasper continues to expand its agent platform, most recently with the launch of its end-to-end GEO Agent, an always-on agent that turns AI visibility insights into action to improve how brands appear in AI-generated answers. It is the first in a new class of role-based agents designed to help marketers move from insight to governed, on-brand action at scale. To share your insights, please write to ABM at [email protected]