Lease Maturity Specialist

Job Description

As a Lease Maturity Specialit, you will help manage Tesla’s North American leasing program. Along with acting as a primary point of contact for customers, you will also collaborate with internal and external Tesla teams to service the portfolio.

The right person for this job is experienced with customer support, will be detailed-oriented, and have the ability to work in a dynamic, fast paced environment. A successful candidate will be ready to take on more responsibilities related to operational efficiency and project management. Communication skills are key in this role as you will be working with customers and peers across Tesla. This position is located in our Hayward, CA office.

Job Responsibilities

• Field and complete requests for contract modifications related to lease extensions, buyout requests, and transfers for growing customer base
• Provide financial services customer support via phone and email channels related to various account management functions
• Proactively contact customers through outbound phone calls
• Problem solve customer escalations by collaborating with internal teams and external teams
• Ability to navigate and manage workload using multiple systems
• Collaborate with Tesla teammates to solve customer issues and provide excellent customer service
• Meet or exceed team and individual KPI

Job Requirements

• 2 + years of professional experience 
• Bilingual in Spanish or French a plus 
• Prior experience in an administrative role or dealership 
• Intermediate excel skills a plus (pivot tables, filters, vlookups) 
• Strong verbal and written communication skills (confident on the phone), strong attention to detail, solution focused
• Excellent organizational skills 
• Be able to multi-task and cross train through all roles of team