Silverado

Memory-care focused senior living and hospice.

Office Services Manager

HR Operations & CoordinationConfirmed live in the last 24 hours

Full-timeFranklin, TN, USAIn-person

About the Job

Requirements

An associate or bachelor's degree in Human Resources or a related field is preferred, or equivalent experience.
At least 3 years of business office management experience is preferred.
At least 2 years of human resources experience with knowledge of employment and payroll laws is required.
At least 1 year of supervisory experience, including coaching and team development, is required.
Strong attention to detail and organizational skills are required.
Proficiency in Microsoft Office Suite is required.
Effective verbal and written English communication is required.
Ability to walk, bend, and lift up to 50 pounds is required.
Comfort working around animals and pets is required.
Reliable transportation is required to meet attendance and punctuality standards.
Ability to work flexible hours, including evenings, weekends, and holidays as needed, is required.

Responsibilities

Maintain team member personnel information and manage on-site human resources recordkeeping and processes.
Oversee the associate lifecycle, including pre-hire, onboarding, and offboarding.
Lead new team member onboarding and orientation to ensure a welcoming experience.
Coordinate information technology account setup and assist associates with technology needs.
Ensure accurate and timely payroll submission and regulatory compliance.
Collaborate with Talent Acquisition to support hiring and recruitment processes.
Assist Risk Management with workers’ compensation reporting and follow-up.
Support human resources processes for leaves of absence and accommodations.
Supervise and manage receptionist scheduling and performance.
Partner with the Administrator and leadership team to promote engagement and morale.
Order office supplies and maintain spend-down sheets for department budgets.
Reconcile and submit community expenses, including purchasing card charges and petty cash.
Maintain and update community licenses and certificates in accordance with regulatory requirements.
Assist with care of community pets.
Communicate empathetically with residents, families, and associates.
Perform other duties as assigned.

Desired Qualifications

Associate or bachelor's degree in Human Resources or a related field, or equivalent experience.
At least 3 years of business office management experience.

Join Silverado Franklin and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine’s Best Workplaces in Aging Services™. For over 27 years, Silverado has been delivering exceptional care to individuals with Alzheimer’s and other forms of dementia while creating meaningful careers for those who serve. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring an Office Services Manager – a detail-oriented and people-focused professional who will oversee office operations and human resources functions, ensuring compliance, efficiency, and a positive experience for associates and residents.

Be a Difference-Maker with a Senior Care Leader

You bring strong organizational skills, leadership experience, and a passion for supporting teams in a mission-driven environment. You thrive in a fast-paced setting and are committed to fostering a culture of excellence and compassion.

What You’ll Be Doing

Maintain all team member personnel information and manage HR recordkeeping and processes on-site
Oversee the associate lifecycle, including pre-hire, onboarding, and offboarding
Champion new team member onboarding and orientation, ensuring a welcoming experience
Coordinate IT account setup and assist associates with technology needs
Ensure accurate and timely payroll submission and compliance with regulations
Collaborate with Talent Acquisition to support hiring and recruitment processes
Assist in Risk Management with workers’ compensation reporting and follow-up
Support HR with leave of absence and accommodation processes
Supervise and manage receptionist scheduling and performance
Partner with the Administrator and leadership team to promote engagement and morale
Order office supplies and maintain spend-down sheets for department budgets
Reconcile and submit community expenses, including p-card charges and petty cash
Maintain and update community licenses and certificates per regulatory requirements
Assist with care of community pets and demonstrate passion for working with individuals with dementia
Exhibit empathetic communication with residents, families, and associates
Perform other duties as assigned

Qualifications

Associate or bachelor’s degree in Human Resources or related field preferred, or equivalent experience
3+ years of business office management experience preferred
2+ years of HR experience with knowledge of employment and payroll laws
1+ year of supervisory experience, including coaching and team development
Strong attention to detail and organizational skills
Proficiency in Microsoft Office Suite
Effective communicator in verbal and written English
Active role: walking, bending, lifting (up to 50 lbs.)
Comfortable working around animals and pets
Reliable transportation to meet attendance and punctuality standards
Ability to work flexible hours, including evenings, weekends, and holidays as needed

Why Choose Silverado?

Ranked by Fortune Magazine in Best Workplaces in Aging Services
Certified as a Great Place to Work®
Internal mobility and growth opportunities across all position

#LI-AC1

Anticipated pay range

$70,000—$75,000 USD

Silverado offers the following benefits to eligible employees:

401(k) matching
Health, Dental and Vision Insurance
Flexible Spending Account (FSA)
Paid time off
Tuition reimbursement and professional development assistance
Referral program
Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

* Silverado does not accept candidates from outside recruiters or agencies for this role. *

California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.

To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure

Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).

Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security

EOE/M/F/D/V

Anticipated pay range 70000 - 75000 USD

About the Company

Silverado

Memory-care focused senior living and hospice.

Silverado provides memory care and hospice services in a continuum-of-care senior living model. It operates company-owned residential communities and a hospice/palliative care division, earning revenue from private-pay residential fees and hospice services. Silverado’s core offering is its Nexus® program, a research-based memory care initiative designed to improve cognitive function, supported by dementia-friendly, purpose-built communities with features like natural lighting, memory boxes, and safe outdoor spaces to promote engagement. The company differentiates itself through a focused specialization in memory impairment, a proven cognitive-boosting program, and an integrated care continuum that includes dedicated end-of-life services. Silverado aims to improve quality of life for people with dementia and related conditions, reduce reliance on medications by prioritizing engagement, and provide dignified care across life stages from memory care housing to hospice.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $50.6M
Headquarters: Irvine, CA
Founded: 1996

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