Network and Cybersecurity Coordinator

NETWORK AND CYBERSECURITY COORDINATOR

Safeguarding Level: Level 3:  the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; ore because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE: 

The Network & Cybersecurity Coordinator provides technical and operational leadership for cybersecurity, network management, IT operations, technology governance, data governance, and IT asset management across Save the Children Indonesia. The role works closely with global and country-level stakeholders, technology vendors, managed service providers, and cross-functional teams to ensure secure, reliable, and effective technology services and systems.

The role supports organizational compliance with Save the Children’s technology standards, data protection requirements, and cybersecurity controls while contributing to strategic digital transformation initiatives and technology modernization efforts. In the event of a major humanitarian emergency, the role holder may be expected to work outside the normal role profile and be able to vary working hours accordingly.

KEY AREA OF ACCOUNTABILITY 

Technology Governance, Cybersecurity & Compliance

• Strengthen SCIDN governance frameworks, policies, standards, procedures, and controls related to cybersecurity, network management, data protection, and IT operations.
• Ensure compliance with Member Accountability Framework (MAF), Save the Children Data Protection Framework (SDPF), SCI Information Security Standards, and applicable regulatory requirements.
• Coordinate technology risk assessments and maintain cybersecurity risk registers.
• Monitor compliance status and support remediation of audit findings and identified risks.
• Support development, implementation, and testing of business continuity, disaster recovery, and incident response plans.
• Promote a culture of cybersecurity awareness and responsible use of technology across the organization.

Network Infrastructure & Cybersecurity Management

• Ensure secure, reliable, and resilient network services across all SCIDN offices and operational environments.
• Manage and continuously improve network security architecture, connectivity, firewalls, VPNs, wireless infrastructure, endpoint protection, and related security controls.
• Monitor network performance, availability, security posture, and operational effectiveness.
• Investigate and coordinate response to cybersecurity incidents, vulnerabilities, and operational risks.
• Coordinate with service providers and global technology teams to maintain secure and reliable infrastructure services.

Data Protection & Data Governance

• Support implementation of organizational data protection and data governance frameworks.
• Ensure appropriate controls are in place for data confidentiality, integrity, availability, retention, sharing, and disposal.
• Provide guidance to departments on data protection requirements and security best practices.
• Support data governance initiatives that strengthen data quality, stewardship, accountability, and compliance.
• Contribute to the implementation of enterprise-wide data management and governance practices.

IT Operations & Service Excellence

• Supervise and coordinate IT operational services to ensure quality, effectiveness, and customer satisfaction.
• Monitor service performance against agreed service levels and key performance indicators.
• Ensure technology incidents, problems, service requests, and operational issues are resolved efficiently and effectively.
• Identify and implement opportunities for service improvement and operational optimization.
• Support continuous improvement of IT service management processes and user experience.

IT Asset Management

• Ensure strong governance and oversight of IT and digital assets throughout their lifecycle.
• Maintain accurate inventories of hardware, software, licenses, subscriptions, and technology resources.
• Coordinate asset acquisition, deployment, maintenance, replacement, and disposal processes.
• Ensure compliance with organizational policies and vendor licensing requirements.
• Produce asset management reporting and recommendations to support planning and decision-making.

Digital Transformation & Systems Development

• Support implementation of SCIDN's Technology & Digital Strategy and Digital Transformation Roadmap.
• Contribute cybersecurity, governance, infrastructure, and data protection expertise to technology projects and system development initiatives.
• Ensure security-by-design and compliance-by-design principles are incorporated into new systems and technologies.
• Collaborate with internal and external stakeholders to strengthen digital capabilities and innovation.
• Support implementation and enhancement of digital platforms and technology solutions that improve organizational effectiveness and impact.

Strategic Planning & Performance Management

• Implement annual workplans, priorities, and KPIs related to cybersecurity, network services, data governance, IT operations, and technology transformation.
• Monitor performance against agreed objectives and recommend corrective and improvement actions.
• Contribute to departmental and institutional planning processes.
• Support achievement of SCIDN institutional targets through effective technology and digital service delivery.

QUALIFICATIONS AND EXPERIENCES

Essential

• Bachelor’s degree in information technology, Computer Science, Information Systems, Cybersecurity, Computer Engineering, or related discipline with minimum 5 years of progressively responsible experience in network administration, cybersecurity, IT operations, infrastructure management, or related technology functions.
• Demonstrated experience implementing cybersecurity controls, risk management practices, vulnerability management, and incident response processes.
• Experience managing enterprise network environments, cloud-connected infrastructure, and security technologies.
• Strong knowledge of cybersecurity principles, information security controls, and data protection practices.
• Experience with Microsoft 365, Entra ID/Azure AD, endpoint management, and cloud-based collaboration environments.
• Familiarity with SIEM platforms, SOC operations, cloud security, governance frameworks, and data governance practices.
• Experience managing IT service delivery, operational support, and service improvement initiatives.
• Knowledge of IT asset management, software licensing, vendor management, and technology governance.
• Strong analytical, planning, problem-solving, and stakeholder management skills with excellent communication skills in English and Bahasa Indonesia.

Desirable

• Experience working within international NGOs, UN agencies, humanitarian or development organizations.
• Professional certifications are highly desirable, including one or more of: CISSP, CISM, Security+, CCNA / CCNP, Fortinet NSE, Microsoft Security Certifications
• Knowledge of Save the Children global frameworks, including MAF and SDPF.
• Experience supporting digital transformation, enterprise systems implementation, and organizational change programmes.
• Project management experience or certification (PRINCE2, PMP, Agile, or equivalent).