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TSC

Global CX agency building customer journeys

Field Service Engineer 3

Full-TimePosted on 10/15/2026
No salary listed
Senior
Bachelor's
Sierra Vista, AZ, USA
In PersonTravel up to 25% is required.
Field ServiceEquipment Field Service
No H1B Sponsorship
US Citizenship Required

About the job

Requirements
  • A minimum of 5 years directly serving in a technical role on-site, managing servers and network equipment.
  • U.S. citizenship and a current Secret-level security clearance are required.
  • Current CompTIA Security+ certification is required.
  • Experience with initial integration and configuration of computing and network hardware and software subsystems is required.
  • Strong understanding and application of network test equipment for troubleshooting is required.
  • System Administrator experience with software integration and testing using Windows and Linux operating systems is required.
  • Hands-on experience managing and maintaining Cisco network architecture is required.
  • Experience developing standard operating procedures, system block diagrams, and subsystem test plans is required.
Responsibilities
  • Satisfy Field Service Engineering responsibilities on-site and off-site related to establishing Field Service Engineering support services for several program-related projects concurrently.
  • Serve as a technical bridge between engineering resources and operators and maintainers in the assigned portfolio.
  • Develop and mature standardization, program- or site-specific requirements, and risk management strategies to increase the probability of successfully delivering new technological deliverables within the approved scope.
  • Support the team's ability to grow the scope of available products or services with industry partners for a globally oriented market.
  • Travel up to 25%.
Desired Qualifications
  • Demonstrated technical expertise ensuring the Division's Field Engineering Services are executed to enable the development, sustainment, and growth of technological deliverables.
  • A Bachelor of Science degree in Cybersecurity, Information Technology, Computer Engineering, or a related field.
  • Experience in aspects of ISR systems operational sustainment, including ground control stations, communications systems, computing and networking, mission payloads, or other related subsystems with limited resources in austere environments.
  • Experience within Initial Cadre Teams for Rapid Development and Technology Transfer.
  • A valid U.S. passport.
  • Ability to independently plan, prioritize, schedule, and organize multiple management tasks simultaneously according to the importance of assigned projects or management tasks.
  • Ability to work well with other team members under time-sensitive constraints.

About the company

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

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Simplify Jobs

Simplify's Take

What believers are saying

  • TSC's July 2025 and January 2026 profiles still show active hiring and operations.
  • Partnerships like Zaion added AI callbots, strengthening automation offerings for 2026 prospects.
  • Foundever's August 2026 recapitalization extended maturities to 2030-2031, reducing near-term financial stress.

What critics are saying

  • Foundever cut nearly $900 million debt on August 17, 2026; balance-sheet pressure persists.
  • Laurent Uberti and Olivier Camino exited July 31, 2026, creating leadership uncertainty.
  • Foundever could fold TSC into broader delivery, erasing the TSC brand entirely.

What makes TSC unique

  • TSC combines CX strategy, design, and build for digital channels, not pure consulting.
  • The agency specializes in chatbots, social media, and self-service, matching digital-first brands.
  • Its Foundever parent gives access to global CX operations and enterprise accounts.

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Benefits

  • Health Insurance
  • 401(k) Company Match
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Tuition Reimbursement
INACTIVE