Vertiv

Builds power and cooling systems for data centers

IT End User Services Senior Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in computer science or equivalent experience.
Four to seven years of experience managing IT infrastructure setup.
Strong understanding of networking, server infrastructure, IT asset management, and vendor coordination.
Ability to create and manage IT tickets effectively.
Proficiency in verbal and written communication, including explaining complex IT issues to non-technical audiences.
Ability to work effectively under pressure and with minimal supervision.
Strong emphasis on manufacturing and/or plant experience.
Ability to lead IT end-user operations and/or customer-facing support.

Responsibilities

Provide foundational technical support to users, analyze and troubleshoot end-user computing issues involving laptops, desktops, printers, and mobile phones, and act as an escalation point for incidents requiring local resolution.
Respond to service desk tickets and outages by phone, email, or online systems; manage and escalate incidents as necessary; and support internal and external end-users in India and remote offices or sites.
Build, configure, re-image, set up, update, repair, upgrade, and maintain end-user computing and mobile devices in line with company compliance and security policies, and provide second-level support for hardware and software issues.
Assist with hardware and software installation and configuration in accordance with corporate policies and guidelines.
Troubleshoot and diagnose hardware and software errors, including issues involving Microsoft Windows client operating systems and Microsoft Office through Office 365.
Provide basic network and server troubleshooting and coordinate with the global team on immediate resolution and permanent fixes for recurring issues.
Provide hands-on assistance with audio/video conferencing and meeting-room devices.
Support local backup operations in accordance with corporate policies and support IT audit requirements.
Sort and box IT peripherals, accessories, desktops, and laptops for disposal, and remove long-term assets from company records.
Maintain confidentiality of user data and related information.
Attend weekly and monthly meetings with the global team for projects as part of the Asia support team.

Desired Qualifications

Experience with ServiceNow.

IT End User Services Senior Analyst

POSITION SUMMARY

The IT End User Services Senior Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. Should have knowledge network and server troubleshooting. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.

RESPONSIBILITIES

Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary. Provide IT support for internal and external end-users in India and remote offices/ sites.

Build, configure, re-image, setup, update, repair, upgrade and maintain end-user computing devices (computers and mobile devices) to meet Vertiv’s compliance and security policies Provide second-level user support for hardware and software issues.

Assist in hardware and software installation/configuration according to corporate policies and guidelines.

Aid in troubleshooting and diagnosing hardware/software errors. In-depth knowledge of Microsoft Windows client operating systems, 11, 10, 8, 7 / Windows & Microsoft Office up to Office 365 Suite.

Support basic network and server troubleshooting. Coordinate with global team for immediate resolution and permanent fix plan for recurring issues.

Provide hands-on assistance for Audio/video conference & meeting room devices.

Help with local backup operations in alignment with corporate policies and support IT audit requirements.

IT asset disposal - sorting, and boxing of the IT peripherals, accessories, desktops, and laptops for disposal. Removal of a long-term asset from the company's records.

Maintain confidentiality on all user data and related information.

Strong emphasis on Manufacturing and/or Plant experience

Being part of Asia support team, need to attend meetings with global team weekly & monthly for projects.

QUALIFICATIONS

Bachelor's degree in computer science or equivalent experience.

Lead IT End User operation and/or Customer Facing support

4-7 years of experience in managing IT infrastructure setup.

Good understanding of networking, server infrastructure, IT asset management, vendor coordination.

Ability to create and manage IT tickets effectively is required. Experience with ServiceNow preferred

Proficient in verbal and written communications. Also, able to communicate complex IT issues to non-technical

Can work effectively under pressure and with minimal supervision.

About the Company

Vertiv

Builds power and cooling systems for data centers

Vertiv builds power and cooling equipment that keeps data centers, communication networks, and industrial facilities running through outages and heavy computing loads. Its Liebert cooling systems manage the heat generated by servers, while its power products protect equipment and distribute electricity. The company sells equipment directly and through distributors, then earns additional revenue from installation, maintenance, spare parts, and services throughout the equipment life cycle. Its portfolio also includes racks and software for monitoring and managing IT equipment. Vertiv became a standalone company in 2016 and is headquartered in Westerville, Ohio.

Company size: 10,001+
Company stage: IPO
Headquarters: Westerville, OH
Founded: 2016

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