Senior Customer Success Engineer
Palo Alto Networks
Senior Customer Success Engineer
Palo Alto Networks
Builds cybersecurity tools for organizations
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
We are seeking a highly skilled, customer-centric Senior Customer Success Engineer (CSE) specializing in enterprise Next-Generation Firewall (NGFW) environments. In this role, you will act as the principal technical advisor and hands-on deployment specialist ensuring our enterprise customers maximize the value, adoption, and security posture of their entire NGFW
infrastructure.
You will bridge the gap between strategic business objectives and deep technical execution across multiple architectural environments—including the Internet Edge, Data Center, and Branch/Campus networks. The ideal candidate possesses deep network infrastructure skills, expertise in cloud/data security add-ons, and the ability to guide customers through platform migrations and advanced threat vectors.
Key Responsibilities
1. Strategic Advisory & Technical Alignment
● Periodic Service Reviews: Conduct comprehensive assessments of customer
environments (deployed models, OS versions, licensing, and HA states), map out organizational use cases, and define clear enablement, migration, and optimization phases.
● Maturity & Health Assessments: Evaluate security postures against least-privilege principles, review deployment architectures for scalability, and utilize Strata Incident Framework to proactively mitigate operational risks.
● Product Enablement: Execute customized enablement plans and targeted technical workshops to accelerate feature adoption across customer network, security, and operations teams.
2. Core Architecture, Centralized Management, & Automation
● Centralized Management & Operations: Assist customers in navigating centralized management platforms (Panorama and Strata Cloud Manager (SCM)), and advise on high availability (HA) design, logging architecture, and PAN-OS upgrade planning.
● Support & Automation Integration: Train customers on technical engagement best practices, diagnostic collection, and leveraging the CLI and APIs for operational efficiency.
3. Security Feature Deployment
● Policy Optimization: Assist customers in transitioning from legacy port/protocol rules to granular, application-aware (App-ID, User-ID, Content-ID) zone-based security policies.
● Advanced Threat Protection: Implement and fine-tune inline deep learning capabilities including Advanced Threat Prevention (ATP), Anti-Spyware profiles (with DNS sinkholing), Advanced WildFire, Advanced URL Filtering, and Advanced DNS Security.
● Data Center & Branch Architectures: Guide customers on implementing Zero Trust Micro segmentation for East-West traffic, Virtual Systems (VSYS) multi-tenant scoping, and Zero Touch Provisioning (ZTP) workflow optimization for scaling out branch environments with local DHCP/DNS proxy setups.
● Decryption Deployment: Act as a subject matter expert on high-complexity SSL/TLS Decryption deployment (SSL Forward Proxy, SSL Inbound Inspection, SSH Proxy), evaluate readiness for Post-Quantum Cryptography (PQC), advising on certificate distribution strategies within existing PKI architectures.
4. Cloud, Data, & Emerging Security
● Data & Cloud Protection: Deploy, configure, and tune Enterprise Data Loss Prevention (DLP) profiles for sensitive data in transit (PII, PCI) across different environments.
● SaaS & IoT Security: Manage Shadow IT and secure cloud applications via SaaS Security Inline, SaaS Security API, and SaaS Security Posture Management (SSPM) using the App-ID Cloud Engine (ACE). Deploy ML-based device discovery and microsegmentation for unmanaged IoT/OT devices.
● AI Access Security: Establish visibility, risk scoring, and security policy tuning
specifically for corporate generative AI applications.
● Migrations & Lifecycle Management: Provide guidance on hardware refreshes, legacy port-to-App-ID policy transitions, and Panorama-to-SCM platform migrations.
5. Network & VPN Operations:
● Deploy, optimize and maintain secure connectivity solutions, including GlobalProtect
VPN for remote workforce access and Site-to-Site IPsec/SSL tunnels.
● Configure and Troubleshoot routing (BGP, OSPF, static routing) and high-availability
(HA) failovers.
Qualifications
Preferred Qualifications
● Prior work experience within a Technical Assistance Center (TAC) environment at the top tier is strongly preferred. Experience in security operations or firewall operations will be beneficial.
● Certifications such as PCNSE (Palo Alto Networks Certified Network Security Engineer) or equivalent expert-level network security credentials.
● Prior experience working with AI-driven security dashboards, AIOps, or automated configuration baseline evaluation suites (e.g., Best Practice
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Builds cybersecurity tools for organizations
Palo Alto Networks builds cybersecurity hardware and software for businesses and public institutions, protecting their networks, cloud workloads and digital identities. Its portfolio combines network firewalls with tools that detect attacks, investigate security alerts and manage access to sensitive systems. Security teams use these products across offices, data centers and cloud environments, with shared data and automated workflows connecting the company's platforms. It earns revenue from appliance sales and software licenses, plus subscriptions and support contracts that keep protections and services active over time. Palo Alto Networks began operations in 2005 and is headquartered in Santa Clara, California.
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