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Lookers

UK automotive retailer with multiple brands

Workshop Controller

Automotive Service & RepairConfirmed live in the last 24 hours
Full-timeStockport, UKIn-person

About the Job

Requirements

  • The successful candidate should have experience as a Workshop Controller.
  • Ensure working practices comply with company, DVSA, health and safety, and original equipment manufacturer policy.

Responsibilities

  • Supervise and motivate the team of technicians and apprentices, and proactively review and prioritize the daily workload.
  • Manage the day-to-day running of the workshop and ensure service and repair technicians achieve their daily targets.
  • Assist the Service Manager in ensuring the department provides the best possible customer service and achieves agreed profits and retention levels.
  • Maintain high levels of customer satisfaction by implementing relevant quality checks.
  • Ensure service work is carried out correctly, competently, and on time, with customer satisfaction in mind.
  • Maintain relationships with the vehicle manufacturer and support technicians during repairs to achieve and maintain high standards in the workshop and surrounding areas.
  • Liaise with colleagues and other departments to ensure a high-quality service for customers.
  • Schedule work to meet customer needs, taking into account workshop targets, job complexity, and parts availability.
  • Support the team with technical challenges and write technical reports.

About the Company

Lookers

UK automotive retailer with multiple brands

Lookers is a large UK-based network of car dealerships that buys, sells, and services vehicles. It makes money by selling new and used cars, providing aftersales services, parts, and financing through its showrooms and service centers across the country. The company grows by acquiring regional dealerships and consolidating brands, giving it a broader footprint and more diverse offerings. Since 2023, Lookers is owned by Global Auto Holdings Limited, backed by Alpha Auto Group, which gives it greater scale and resources to compete in the auto market. Lookers’ key difference from competitors is its long history of growth through strategic acquisitions that expanded its brand mix and geographic reach, creating a wide nationwide network. Its goal is to maintain leadership in UK automotive retail by expanding its dealership network, offering a full range of vehicle brands and services, and leveraging its scale to stay competitive.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Manchester, United Kingdom
Founded
1908

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