Director Credit Service Operations

Job Description

Lenders One is seeking a highly motivated and experienced Director, Credit Service Operations to lead the strategic growth, operational performance, vendor management, and member engagement efforts across its credit reporting and related service offerings.

This leadership role is responsible for overseeing the day-to-day operations of Lenders One Credit while driving initiatives that enhance member adoption, improve service delivery, expand product offerings, and strengthen relationships with credit bureaus, data providers, verification vendors, technology partners, and mortgage industry stakeholders.

The ideal candidate possesses deep expertise in mortgage credit operations, credit reporting, verification services, vendor management, regulatory compliance, and customer experience. This individual will serve as a trusted advisor to Lenders One members and strategic partners while developing programs that generate revenue, increase efficiency, and deliver measurable value.

What You'll Do

Strategic Leadership & Business Growth

• Develop and execute the strategic vision for Lenders One's credit services platform, including credit reporting, rescore services, verification products, fraud prevention solutions, flood certifications, monitoring solutions, and related lender services.
• Identify emerging market opportunities, industry trends, technologies, and product enhancements to maintain a competitive market position.
• Drive growth initiatives that increase member utilization, revenue generation, and overall profitability.
• Collaborate with executive leadership to establish annual business objectives, operational targets, and growth strategies.
• Develop business cases, financial models, and strategic recommendations for new products, partnerships, and service offerings.

Credit Operations Management

• Lead all operational aspects of Lenders One Credit, ensuring service excellence, scalability, and consistent delivery of member solutions.
• Establish operational policies, procedures, workflows, and performance standards that optimize productivity and quality.
• Monitor service level agreements (SLAs), quality metrics, turnaround times, and customer satisfaction indicators.
• Implement operational improvements that streamline processes, reduce costs, increase automation, and improve member experiences.
• Utilize data analytics and operational reporting to identify trends, risks, and opportunities for continuous improvement.

Vendor & Strategic Partner Management

• Manage relationships with credit bureaus, verification providers, fraud detection vendors, flood certification companies, compliance service providers, LOS partners, and technology vendors.
• Negotiate contracts, pricing structures, service agreements, and strategic partnerships that maximize value for Lenders One members.
• Conduct vendor performance reviews and establish key performance indicators (KPIs) to ensure service quality and accountability.
• Evaluate, onboard, and manage new vendors and service providers aligned with organizational goals.
• Collaborate with partners to develop innovative solutions that enhance member profitability and operational efficiency.

Member & Client Relationship Management

• Build and maintain executive-level relationships with mortgage lenders, banks, credit unions, and financial institutions nationwide.
• Serve as a trusted industry advisor by providing consultative guidance on credit reporting, verification services, regulatory developments, and operational best practices.
• Partner with sales and business development teams to support member acquisition, retention, and expansion initiatives.
• Conduct member business reviews, assess operational needs, and identify opportunities to deliver additional value.
• Address escalated operational issues while ensuring timely resolution and exceptional member service.

Product Management & Implementation

• Collaborate with technology, product, and vendor partners to enhance system integrations and member workflows.
• Lead implementation efforts for new solutions, services, platforms, and process improvements.
• Gather member feedback to prioritize product enhancements and service innovations.
• Support the development of training materials, implementation guides, operational procedures, and member communications.
• Ensure seamless integration of credit services within mortgage origination workflows and loan operating systems.

Compliance & Risk Management

• Maintain a comprehensive understanding of mortgage lending regulations, credit reporting requirements, Fair Credit Reporting Act (FCRA), data privacy standards, and industry best practices.
• Ensure operational adherence to regulatory requirements and internal compliance standards.
• Partner with legal, compliance, and information security teams to mitigate operational and vendor risk.
• Develop controls and monitoring processes that support audit readiness and regulatory compliance.

Leadership & Team Development

• Recruit, mentor, and develop high-performing operational staff.
• Establish clear performance expectations, goals, and development plans.
• Foster a culture of accountability, collaboration, innovation, and customer service excellence.
• Lead cross-functional initiatives involving operations, technology, sales, compliance, finance, and executive leadership.

Industry Leadership

• Represent Lenders One at national conferences, industry events, member meetings, and strategic partner engagements.
• Participate in speaking opportunities, webinars, advisory boards, and networking events.
• Maintain awareness of industry developments, regulatory changes, technology advancements, and competitive trends.

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Mortgage Banking, Operations Management, or a related field.
• 10+ years of experience in mortgage lending, credit services, credit reporting, verification services, or related financial services operations.
• 5+ years of leadership experience managing operational teams, vendor relationships, or business units.
• Extensive knowledge of mortgage origination, underwriting processes, credit data, and verification solutions.
• Proven success managing strategic vendor partnerships and enterprise-level client relationships.
• Strong financial, analytical, and operational management skills.
• Experience developing and executing growth strategies, operational improvements, and service enhancements.
• Exceptional communication, presentation, negotiation, and relationship management skills.
• Experience utilizing CRM systems, reporting tools, and operational analytics platforms.

Preferred Qualifications

• Experience with credit bureaus, credit resellers, credit reporting agencies, or mortgage technology providers.
• Knowledge of FCRA, RESPA, TRID, and mortgage regulatory requirements.
• Experience working with mortgage cooperatives, lender networks, credit unions, or community banks.
• Familiarity with LOS platforms, workflow automation tools, and vendor management systems.
• MBA or advanced industry certifications preferred.

What Success Looks Like

Within your first 12 months, you will:

• Increase member adoption of Lenders One Credit solutions.
• Improve operational efficiency through automation and process optimization.
• Enhance member satisfaction and retention through exceptional service delivery.
• Establish Lenders One as a premier provider of credit, verification, and risk management solutions within the mortgage industry.

Why Join Lenders One?

• Opportunity to lead a high-growth business within a nationally recognized mortgage cooperative.
• Direct impact on strategic initiatives that drive member success and organizational growth.
• Collaborative, entrepreneurial environment with executive visibility.
• Remote work flexibility.
• Competitive compensation and comprehensive benefits package.
• Opportunity to shape the future of credit services within the mortgage industry.

Qualifications

Required Qualifications

• 10+ years of experience in mortgage lending, credit services, credit reporting, verification services, or related financial services operations.
• 5+ years of leadership experience managing operational teams, vendor relationships, or business units.
• Extensive knowledge of mortgage origination, underwriting processes, credit data, and verification solutions.
• Proven success managing strategic vendor partnerships and enterprise-level client relationships.
• Strong financial, analytical, and operational management skills.
• Experience developing and executing growth strategies, operational improvements, and service enhancements.
• Exceptional communication, presentation, negotiation, and relationship management skills.
• Experience utilizing CRM systems, reporting tools, and operational analytics platforms.

Preferred Qualifications

• Experience with credit bureaus, credit resellers, credit reporting agencies, or mortgage technology providers.
• Knowledge of FCRA, RESPA, TRID, and mortgage regulatory requirements.
• Experience working with mortgage cooperatives, lender networks, credit unions, or community banks.
• Familiarity with LOS platforms, workflow automation tools, and vendor management systems.
• MBA or advanced industry certifications preferred.

What Success Looks Like

Within your first 12 months, you will:

• Increase member adoption of Lenders One Credit solutions.
• Improve operational efficiency through automation and process optimization.
• Enhance member satisfaction and retention through exceptional service delivery.
• Establish Lenders One as a premier provider of credit, verification, and risk management solutions within the mortgage industry.

Why Join Lenders One?

• Opportunity to lead a high-growth business within a nationally recognized mortgage cooperative.
• Direct impact on strategic initiatives that drive member success and organizational growth.
• Collaborative, entrepreneurial environment with executive visibility.
• Remote work flexibility.
• Competitive compensation and comprehensive benefits package.
• Opportunity to shape the future of credit services within the mortgage industry.

Additional Information

PERKS OF WORKING AT ALTISOURCE

Prosperity

• Annual Salary at $100,000 plus bonus
• 401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

Good Health

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Flexible Spending Account
• Life insurance, short-term, and long-term disability
• Wellness/EAP Programs 

Happiness

• 10 paid holidays, plus 19 paid-time-off days per year
• Paid Parental Leave

Are you up to the challenge? Apply today!

Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.

Salary Band: 9A
Base Salary Range: $108,000 - $124,100 - $140,200