Tesla

Makes electric cars, robotaxis and grid batteries

Technical Support Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeAmsterdam, NetherlandsNo salary listed

About the Job

Requirements

At least 2 years of experience in a customer support role.
Excellent written and verbal communication in English and Italian.
Ability to multitask, prioritize, and manage time effectively.
Familiarity with Customer Relationship Management systems and practices.
Attention to detail and ability to work in a fast-paced environment.
Ability to establish and maintain positive, cooperative working relationships.

Responsibilities

Provide verbal and written technical customer support via telephone and email systems.
Evaluate customer needs and proactively resolve technical and general support inquiries for Energy products.
Determine the best course of action for support activities and communicate customer concerns to the escalation team and others as necessary to resolve issues.
Accurately record issues and data in CRM and support systems.

Desired Qualifications

Experience in a technical environment is a plus.

Category	Energy - Solar & Storage
Location	Amsterdam
Requisition ID	288638
Type	Full-time

Job Description

Please submit your CV in English in order to be considered for the role.This is a 12-month fixed-term contract with the possibility of extension.Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in Berlin or Amsterdam. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers, provide product information, answer questions, and resolve any problems that our customers might face. You’ll mainly provide customer support for our home battery, the Powerwall and our residential EV charger, the Wall Connector.

Job Responsibilities

Provide the highest level of verbal and written (technical) customer support via telephone and email systems
Evaluate the needs of customers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
Determine the best course of action for all support activities Communicate customer concerns escalation team and others as necessary to resolve issues
Accurately record issues and data into CRM/Support Systems

Job Requirements

2+ years of experience in a customer support role, experience in a technical environment is considered a plus
Excellent written and verbal communication in English and Italian
Ability to multi-task, prioritize, and manage time effectively
Familiarity with Customer Relationship Management systems and practices
Attention to detail and ability to work in a fast-paced environment
Establish and maintain positive, cooperative, working relationships

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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