Banking Relationship Specialist – Senior Relationship Banker

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope


Essential Job Functions

1. Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
2. Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
3. Open and service deposit accounts, including complex business accounts.
4. Originate a consumer loan portfolio.
5. Conduct outbound business development and community involvement activities.
6. Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership. 
7. Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
8. Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
9. Proactively serve as a role model for banking center team members and coach relationship-building activities.
10. Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
11. Provide backup and assistance to other retail banking roles and locations, as necessary.
12. Model and champion the Bank’s standards for exceptional customer service.
13. Enthusiastically support the bank’s values and mission.
14. Display a high degree of integrity, trustworthiness, and professionalism at all times.
15. Actively promote teamwork, leading by example and taking initiative to assist others.
16. Complete all essential training timely.
17. Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
18. Maintain consistently good punctuality and attendance to work.
19. Adhere to all Bank policies, procedures, and guidelines.

Knowledge, Skills & Abilities


Basic Qualifications

1. High school diploma or equivalent required; bachelor’s degree preferred
2. 1+ year retail customer service and/or sales experience required
3. Knowledge of business and consumer products required
4. Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred
5. Proven ability to achieve sales goals and financial targets preferred
6. Experience in a leadership and/or coaching role strongly preferred
7. NMLS, or successful completion of NMLS process within 30 days of hire, required.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Notes: This description is not an exhaustive list of all job functions, duties, skills, and job standards required.  Other job functions, duties, skills, and standards may be added.  Management reserves the right to add or change the job requirements at any time.

This position is not eligible for employer-sponsored work authorization or immigration assistance. Applicants must be able to maintain authorization to work in the United States without current or future sponsorship by Bank OZK.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.