Customer Success Specialist
Coursera
Customer Success Specialist
Coursera
E-learning platform delivering courses and certificates
About Coursera + Udemy
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.
Why join us now?
AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.
Shape what comes next
By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.
About this role:
This is an 11-month fixed-term contract role supporting our Turkish-speaking customers across EMEA. As a Customer Success Specialist in our Pooled Customer Success EMEA team, you'll support a diverse set of customers through structured engagement sessions, value-driven conversations, and proactive outreach. You'll help customers reach their learning goals while driving key outcomes like retention, adoption, and expansion. Because this service model is evolving, you'll have the chance to shape it by testing new workflows, optimizing handoffs, and sharing insights with leadership. You'll gain exposure to organizations across EMEA and influence customer impact at scale.
About your skills:
Customer Success Management
Core framework for ensuring customers achieve desired outcomes and reach learning goals.
Customer Engagement
Conducting structured engagement sessions and proactive outreach to foster long-term relationships.
Customer Retentions
Maintaining relationships and supporting key retention outcomes through value-driven conversations.
What you’ll be doing:
Qualifications:
Posting Date
Posting Date: November 6, 2026
Application Window: November 6- November 10, 2026
We anticipate the application window will be open until November 10 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
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To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.
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Coursera is an online learning platform that provides access to courses, professional certificates, and degree programs from top universities and companies. It serves individual learners looking to upskill or change careers, as well as businesses that want to train their teams. Users can take many courses for free or pay for certificates and degree-adjacent programs, with Coursera for Business offering corporate training. The platform emphasizes AI-focused content and lets learners begin a degree program before enrolling, offering flexible options that fit into daily life. How it differs from competitors comes from its large, global catalog, strong university and industry partnerships, and a mix of free and paid offerings plus a dedicated business solution. The goal is to make education accessible to people worldwide, helping them gain new skills, advance professionally, and achieve personal goals through scalable, flexible learning.
Explore more opportunities at Coursera