Associate Relations Advisor

About the Role

• Responsible for addressing associate relations concerns, primarily for field associates, by counseling associates and leaders; mediating and resolving disputes between associates and leaders; conducting investigations and audits per company policies and federal, state, and/or local employment laws; and making recommendations for appropriate action
• Responds to associates' concerns received via telephone, chat, or email, and provides guidance and coaching to leaders and associates regarding employment and work-related concerns
• Determine eligibility for associate, tax student, or candidate accommodations, and engage in a good-faith interactive process per the ADA
• Provide exceptional customer service while addressing associates' and leaders' concerns, and promote fair employment practices
• Research, investigate, and recommend appropriate resolutions for complex associate relations concerns while handling a high case volume in a fast-paced work environment
• Ensures detailed documentation of associate relations issues using the case management system
• Ensures all human resources activities are in compliance with H&R Block values and regulatory guidelines and ensures a consistent application of human resources policies and practices
• Partners with AR leadership, P&C Business Partners, or field leaders on escalated issues
• Ensures positive interaction with associates and leaders and helps to resolve concerns

Required Qualifications

• Bachelor’s degree in business administration, human resources, or a related field, preferred
• Minimum of five years of experience preferred in progressive HR generalist or consultant roles, with extensive knowledge of federal, state, and local employment laws, including at least three years of experience handling reasonable accommodations
• Demonstrates strong customer service, written and verbal communication, and coaching skills, with the ability to work independently and effectively with others
• Strong and objective analytical skills, including solid decision-making abilities, conflict resolution experience, good judgment, the ability to make independent decisions, evaluate people, and manage conflicting priorities in a fast-paced environment
• Demonstrated ability to analyze concerns, make independent decisions, exercise good judgment, and evaluate people while managing conflicting priorities in a fast-paced environment

Preferred Qualifications

• Experience working with Salesforce or other case management systems

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range

$62,800.00 - $94,200.00/Yr.