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Together Housing

UK social housing provider

Neighbourhood Officer

Real Estate Property ManagementPosted on Nov 11
Full-timeSalford, UK£33.8k /yrHybrid

About the Job

Requirements

  • A full UK driving licence and access to a car are required because the role is field-based.
  • Experience and knowledge of housing or lettings, ideally in social housing, are required.
  • Demonstrated experience dealing with the public in person and over the phone, including managing sensitive situations with people who may be distressed, anxious, or reluctant to accept advice, is required.
  • Strong face-to-face customer service skills and the ability to handle sensitive information are required.
  • Experience with diverse customers and effective situation management is required.
  • Personal resilience to manage a fast-paced, demanding role and juggle multiple tasks efficiently is required.

Responsibilities

  • Manage a patch of properties across Salford for Pendleton.
  • Apply expertise in general-needs housing management and estate-management standards.
  • Address anti-social behaviour, manage lettings and property exchanges, oversee repairs, handle rent management, and ensure safeguarding.
  • Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
  • Advise residents on housing issues, including legal rights and tenancy responsibilities.
  • Conduct property viewings and manage lettings according to policies.
  • Serve as the primary housing-management contact and enforce tenancy conditions for property and garden maintenance.
  • Manage neighbourhood work and remote work, attending office days for team collaboration, meetings, and training.

Desired Qualifications

  • Experience and knowledge of social housing is ideally preferred.

About the Company

Together Housing

UK social housing provider

Together Housing is a housing association and social landlord operating in northern England. The company develops, rents, maintains, and manages homes while providing tenant, neighborhood, and community services. It serves tenants, housing applicants, local authorities, contractors, and community partners. Its operating model centers on regional housing teams coordinating property management, repairs, development, compliance, and resident support. Teams work across housing management, maintenance, construction, customer service, community investment, finance, and compliance.

Company size
Not listed
Company stage
Grant
Total funding
$497.1M
Headquarters
Halifax, United Kingdom
Founded
2011

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