B2B Account Manager
Lead Forensics
B2B Account Manager
Lead Forensics
Identifies businesses browsing websites for sales teams
Account Manager (Customer Success Manager)
(Portsmouth, UK) Hybrid/Office based.
Working Hours - 8.30-5.30pm Monday-Friday
Salary – £30,000- £40,000
By year one you can expect to be earning an OTE of £50,000+ reaching £60,000 by year two.
Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.
To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.
In this role, you will be:
Building & maintaining strong client relationships with a portfolio of business customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.
Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required
Contributing to revenue growth by upselling/uplifting client contracts
Negotiating contract renewals and expansion proposals
Identifying further use cases to increase value and liaise regularly to develop strategies
Work towards weekly KPI’s and monthly targets; both individually and as a team.
What we offer you:
Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.
Regular company socials
Commission scheme
Enhanced Sick Pay, Maternity and Paternity pay.
Pension scheme with employer contributions
25 days holiday plus bank holidays
Free parking + onsite gym
Employee assistance programme
Hybrid working
Here’s what you’ll need for success:
At least 2-3 years of experience within a Account Management or Customer Success role.
Experience in using CRM systems
A confident personality/Great Communication Skills
Experience interacting with Director Level individuals
Strategic thinker with problem solving skills
Confident & Tenacious
Self-Starter with a passion for delivering & meeting targets
Strong negotiating skills
This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you!
Job Type: Full-Time, Monday -Friday
#SaaS #B2B #CSM #Account Manager #Business Account #Customer Service
CSMPO26
Identifies businesses browsing websites for sales teams
Lead Forensics builds website visitor identification software for business sales and marketing teams seeking leads from companies that browse without making an enquiry. Customers add tracking code to their websites, and the platform matches visiting business internet addresses to company records with details such as industry, location and size. It also shows which pages a business viewed, how long it stayed and whether it returned, so teams have context for follow-up. Customers pay for access at a price based on their website traffic, with a trial used to establish the volume of visitors. Founded in the UK in 2009, Lead Forensics is headquartered in London, England.
Explore more opportunities at Lead Forensics