Staff Software Technical Program Manager - Platform

ABOUT THE JOB

We are seeking an experienced Staff Software Technical Program Manager to lead the development, delivery, and ongoing operations of fleetwide RFID solutions to retailers worldwide. The ideal candidate will combine technical expertise in software development and test with strong program management skills to drive successful product development and launch.

Responsibilities:

• Lead programs in software development, data governance, and feature implementation through the entire SWDL, including requirements management, architectural design, proof of concept/proof of experience, engineering pilots, unit testing, scale validation, fleet deployment, and sustaining engineering
• Define and drive success. Provide clarity and develop detailed execution plans for large, complex, ambiguous software programs. Successfully execute said plans by removing blockers and ensuring the proper sense of urgency while providing cross-functional visibility/reporting
• Identify interdependencies and bottlenecks, evaluate and optimize workflows, and dig deep when critical issues arise to ensure developers are unblocked and problems are escalated quickly/appropriately
• Look around corners for “what if” scenarios and develop detailed risk mitigation plans where appropriate based on risk level
• Switch gears regularly between the high level 10k foot view to detailed microscopic view for critical activities where needed based on audience, communicating information tactfully and effectively
• Drive software releases through rigorous testing and validation activities from unit level to E2E system level to ensure KPIs are met with clear exit criteria. Ensure best practices are met from a quality perspective to enable frequent deployments at scale (CI/CD, stability, additional automations, etc)
• Manage/coordinate production issue RCAs and remediation
• Facilitate effective ways of working among various cross-functional teams not just within software, but partner teams such as Data Science, Systems Engineering, Product Management, Customer Experience, Deployment Operations, Embedded Systems, and Hardware teams
• Support key customer relationships and expectations management in collaboration with Customer Experience and Product
• Present regular status updates to executive stakeholders and cross-functional leaders
• Manage cloud costs and cost reduction initiatives

ABOUT YOU

Required:

• Bachelor's degree in Computer Science, Computer Engineering, Data Science, or related technical field
• 5+ years of experience in software/infra program management
• 5+ years of experience as a software engineer, data scientist, or related field 
• Demonstrated expertise in managing the complete software product development cycle 
• Proficient with project management tools including Smartsheet, Jira, Confluence, and methodologies including Agile (SAFe), Waterfall, Scrum, etc.
• Experience with test plan development and execution for various levels of SW validation
• Solid understanding of software development “V” process
• Excellent communication, leadership, and interpersonal skills
• Problem-solving mindset with the ability to navigate technical and organizational challenges in a start-up environment while setting up for long term success as we scale
• Ability to work on-site or hybrid in Seattle, WA (preferred) or Sunnyvale, CA

Preferred:

• Familiarity with RFID and wireless technology 
• Familiarity with retailer supply chain and inventory management
• Familiarity with cloud and backend services
• Familiarity with mobile applications development
• Familiarity with edge compute, shadow controllers, network architectures
• Familiarity with ring based deployments, feature flags, blue/green deployments, and health probes
• Familiarity with regulatory compliance requirements (SOC 1, SOC 2, pen testing)
• Familiarity with containerization (K8s, K3s) and configuration management
• Familiarity with observability platforms and dashboards (New Relic, Grafana, Looker)
• Familiarity with firmware development and hardware/software integration
• Familiarity with internationalization and localization
• Familiarity with writing PRDs and requirements tracking software
• Project management training/certification

WHAT YOU'LL DO

In your first 30 days, you will:

• Learn Radar’s mission, technology stack and core values.
• Complete onboarding and security compliance training.
• Familiarization with ways of working and tooling used, including Jira, Confluence, JPD, BigPicture, Smartsheet, etc.
• Familiarization with release workflows, teams, ceremonies, and reporting best practices.
• Ask lots of questions!

In your first 60 days, you will:

• Understand in detail the current state of SW infrastructure 
• Understand in detail the H2 ‘26 and 2027 product roadmap
• Contribute to sprint planning, backlog grooming, and overall Scrum/SAFe model including task and bug management
• Start driving execution and delivery of engineering initiatives and reporting out
• Gatekeep for the Definition of Ready, Definition of Done, and the SW release strategy for your program(s)
• Establish program ceremonies and reporting
• Ask more questions, align teams, ask why, challenge assumptions

In your first 90 days, you will:

• Independently manage 1-2 programs 
• Drive resolution of critical issues by collaborating with DRIs and XFN teams
• Contribute to the SW roadmap strategy and program increment planning
• Proactively identify and engage with potential downstream risks and opportunities, such as maximizing efficiency and reducing bottlenecks, and escalating when appropriate
• Contribute to capacity planning and prioritization exercises 
• Keep asking questions and eventually be a thought leader

At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $165,000 - $215,000. Individual pay is determined by work location and additional factors,  including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan,  flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. 

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.