Retention Designer

This remote job is targeting candidates for our South America Office.

Simplistic is looking for a Retention Designer to be a key member of our high-growth Retention Team. Unlike our core site design team, the Retention Designer focuses exclusively on the post-purchase customer journey and lifecycle marketing. You will own all facets of email and retention design, including content strategy, visual hierarchy, and high-conversion interaction design.

We are looking for a specialist who understands that email design is a balance of art and performance. You must have a sharp attention to detail, a strong work ethic, and the ability to iterate quickly based on data and feedback while meeting tight agency deadlines.

About Simplistic:

We are an eCommerce design, development, and optimization agency for D2C brands on the Shopify/Shopify Plus platform. 

As one of the founding Shopify Plus partners, we pride ourselves on being forward thinkers and experts in all things Shopify. Our expertise is under constant renovation to keep us at the forefront of the D2C eCommerce landscape.

Our mission is to craft tailored digital experiences to suit the voice and needs of each client. Best-in-class service and thought partnerships allow us to establish long-lasting strategic relationships with our clients. 

Simplistic is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

As a Retention Designer, this role could include:

• Ideate and design high-performing email campaigns and automated flows (welcome series, abandoned cart, etc.) that align with client brand identity
• Apply deep knowledge of email best practices, including mobile-first design, clear visual hierarchy, and CTA optimization to drive clicks

• Ensure all designs are optimized for dark mode, accessibility, and deliverability-safe coding 
• Work within and contribute to design systems and component libraries in Figma to ensure consistency across multiple brands
• Partner closely with copywriters and Klaviyo implementers to move projects from concept to deployment seamlessly 
• Present design solutions to clients, utilizing data-driven insights to back up your creative choices

Required Competencies

• 3+ years in graphic design with at least 2+ years specifically focused on designing marketing emails for e-commerce/DTC brands 
• Strong portfolio showcasing conversion-focused email and lifecycle work
• Experience with Klaviyo or similar ESP (Email Service Provider) platforms
• Proficiency with Cloud-based Design tools like Figma
• Advance understanding of email design best practices
• Experience with Shopify/Shopify Plus

• Ability to manage multiple brands and projects simultaneously while meeting deadlines
• Strong communication skills and ability to collaborate cross-functionally

Preferred Competencies

• Experience working in an agency or multi-client environment
• Basic understanding of HTML/CSS for email design constraints
• Exposure to A/B testing and performance-driven iteration