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The Trade Desk

Builds software for buying digital advertising

Senior Director - Client Services

Customer SuccessConfirmed live in the last 24 hours
Full-timeNew York, NY, USAIn-person

About the Job

Requirements

  • A bachelor's degree or higher.
  • At least 10 years of experience in programmatic advertising, digital media, or ad tech, with strong exposure to partner or agency relationships.
  • At least 6 years of experience managing client-facing teams.
  • A deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows.
  • Demonstrated success managing technical integrations or working closely with engineering and product teams.
  • Strong analytical skills and comfort with metrics-driven decision-making.
  • Excellent client-facing communication and executive presence.
  • Proven ability to influence senior partners and cross-functional stakeholders.
  • A track record of hiring, coaching, and scaling high-performing teams.
  • The ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.

Responsibilities

  • Lead and grow a multidisciplinary client services team of Account Managers and Traders supporting the Managed Service Provider portfolio within Channel Partners.
  • Own senior leadership relationships and act as a primary escalation point and in-market executive across the business.
  • Drive partner success metrics, including revenue growth, adoption of API endpoints and features, conversion and return on investment, and service-level agreement adherence.
  • Collaborate with Product and Engineering to communicate partner needs, prioritize API and product roadmap items, and validate releases with partners.
  • Establish and enforce best practices, playbooks, onboarding processes, and quality assurance for partner integrations and campaign operations.
  • Hire, mentor, and develop managers and individual contributors; set team goals and performance metrics; and carry out regular performance reviews.
  • Create and present executive-level reporting and forecasts to internal stakeholders and partners, and translate data into actionable strategies.
  • Lead cross-functional programs, including onboarding, go-to-market launches, and feature pilots, to accelerate partner time-to-value.
  • Proactively manage technical, commercial, and compliance risks and escalations, ensuring timely resolution and partner satisfaction.

Desired Qualifications

  • Hands-on experience with The Trade Desk's platform.
  • Experience with SQL, Excel, and business intelligence tools.

About the Company

The Trade Desk

Builds software for buying digital advertising

The Trade Desk builds advertising software that agencies and brands use to buy digital ad space across streaming television, websites, mobile apps, and audio. Its Kokai platform combines campaign planning, audience selection, buying, and measurement in one workspace. Buyers bring their own customer data, choose audiences and budgets, and use automated bidding to purchase impressions from publishers and advertising exchanges. The company earns platform fees generally based on a share of client spending, plus fees for data and other services, while reporting revenue net of most supplier costs. The Trade Desk was founded in 2009 and is headquartered in Ventura, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Ventura, CA
Founded
2009

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