Lead Country Commercial Manager for Payments
Tide
Lead Country Commercial Manager for Payments
Tide
Freemium digital banking for small businesses
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
ABOUT THE ROLE
The Banking Payments team is responsible for driving engagement, usage and commercial performance across Tide’s banking payment products and member payment journeys.
We are looking for an exceptional Lead Country Commercial Manager to drive growth and commercial performance across Banking Payments in the UK. This role sits at the heart of Tide’s Payments organisation and will work cross-functionally with Product, Finance, BI, CRM, Operations and Member Success teams to accelerate payment usage, optimise member journeys and deliver strategic commercial initiatives.
This role requires a highly commercial and analytical operator who can translate data and member insight into actionable strategies, campaigns and product opportunities.
The role is based in London with a Hybrid working model.
Partner closely with Finance and key stakeholders to set, track and refine commercial projections for Banking Payments, ensuring clear accountability against revenue and engagement targets.
Work closely with BI and analytics teams to understand member payment behaviours, identify opportunities and measure performance across key initiatives.
Partner with Product teams to shape payment propositions, improve member journeys and influence roadmap prioritisation using commercial insight and member feedback.
Lead the commercialisation and go-to-market strategy for Banking Payment features and initiatives, ensuring coordinated execution across CRM, in-app, servicing and operational channels.
Work closely with CRM and marketing teams to develop “always on” payment engagement strategies that drive activation, usage and retention.
Collaborate across Product, Finance, Operations, Engineering and Senior Leadership teams to align on priorities, performance and strategic direction.
Monitor payment trends, competitor propositions and market developments to identify opportunities that strengthen Tide’s Banking Payments offering.
Become an expert in member payment behaviours and needs, ensuring the member voice is central to commercial and product decision-making.
Expected Outcomes of the Role
Within 12 months, this role would:
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
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Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
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Tide provides digital banking for small and medium-sized businesses, offering business accounts, invoicing, expense management, and instant card control through a digital-first platform. It works by automatically tagging income and expenses, uploading and matching receipts, and storing records, while invoices can be sent, paid, and tracked within the app and a free business Mastercard is managed from the app. The platform differentiates itself with an integrated, all-in-one toolkit that combines accounting features with banking, plus a risk-based onboarding process that may reject some applicants. Tide’s goal is to simplify financial management for business owners by providing a comprehensive, easy-to-use banking and bookkeeping solution in one place.
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