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EGYM

Smart gym tech, software, services

Team Lead Partner Account Management

Account ManagementConfirmed live in the last 24 hours
Full-timeMunich, GermanyNo salary listed

About the Job

Requirements

  • At least 5 years of demonstrable experience in B2B key account management, partner management, or customer success; experience in a technology or platform environment is preferred.
  • At least 1–2 years of experience in disciplinary team leadership.
  • Ability to negotiate toward win-win outcomes, work with metrics, and guide a team using relevant performance measures.
  • Native-level German and fluent English.
  • Willingness to travel about 30% of working time to visit key customers and partners or accompany the team at important appointments.
  • Interest in sports and the company's mission.

Responsibilities

  • Lead and coach a team of Partner Account Managers, develop team members, and ensure effective onboarding for new hires.
  • Strategically manage selected top key accounts and an assigned region, conduct complex contract negotiations, and serve as a role model for the team.
  • Support the team in managing key account partners and small and medium-sized partners on contractual, strategic, and operational matters, and develop their potential.
  • Track account outcomes, account health, Net Promoter Score, and churn rate in Salesforce, and develop data-driven partner retention and growth strategies.
  • Enable the team to lead business reviews and alignment meetings, and represent EGYM Wellpass at important trade fairs, events, and top partners.
  • Identify opportunities for improvement and collaborate with Sales, Operations, Customer Success, and Marketing to improve processes.
  • Build relationships with the team and other departments, understand partner needs, and establish a foundation for strategic development of the team's portfolio.
  • Monitor team activities and initiate development goals such as improving Net Promoter Score or optimizing processes.

Desired Qualifications

  • Experience in the fitness industry, preferably as a fitness studio manager.
  • Experience in a technology or platform environment.

About the Company

EGYM

Smart gym tech, software, services

EGYM builds a connected fitness ecosystem that combines smart gym hardware, software, and services to help fitness facilities run more efficiently, attract new members, and keep existing members engaged. Its products automate operations for low-staff clubs and support premium member care with personalized workouts for larger facilities, with bespoke solutions for big chains. The core idea is to collect and analyze member activity, guide workouts, and deliver engaging, personalized experiences that simplify administration and boost retention. Revenue comes from selling hardware and software, providing services, and offering differentiated, data-driven member offerings that encourage upsells. By tracking progress and maintaining ongoing member motivation, EGYM aims to improve facility profitability and long-term member retention.

Company size
201-500
Company stage
Series G
Total funding
$609M
Headquarters
Munich, Germany
Founded
2010

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