H-E-B

Texas-based supermarket chain with private ownership

Market Lead

Retail Store ManagementUpdated on Nov 5

Full-timeProsper, TX, USANo salary listedIn-person

About the Job

Requirements

Must be at least 18 years old.
Have expert knowledge of department production stations, including quality standards, setup, operation, cleaning, and maintenance of all equipment.
Have knowledge of the culinary and nutritional aspects of products.
Have meat-cutting skills, including use of a saw and grinder.
Have customer-service and communication skills.
Have computer skills, including Telxon, IMS, Exporter, CIS, and Microsoft Office.
Be able to read and interpret safety rules, operating and maintenance instructions, production planners, and procedure manuals.
Have an associate's degree or equivalent from a two-year college or technical school, or at least six months of related experience and/or training, or an equivalent combination of education and training.
Complete company orientation, food-safety and sanitation training, and eCommerce online-ordering training.
Be able to work in a fast-paced retail environment performing detailed and precise tasks while attending to customers' needs.
Be able to lift and carry moderately heavy loads of 40–60 pounds.
Be able to frequently stand, walk, bend, reach, pivot, push or pull with the arms, and grasp.
Be able to work with frequent exposure to moving mechanical parts, extreme cold, and high-tech chemicals, and occasional exposure to wet and/or humid conditions.

Responsibilities

Lead a well-stocked and well-maintained department while providing customer service and maintaining department safety and sanitation.
May serve as backup to the Department Manager, perform some duties under the Manager's supervision, and help prepare department work schedules.
Train Partners, direct work, address complaints, resolve issues, and serve as liaison between the Manager and department Partners.
Order products, ensure quality control, and unload heavy, bulky meat from trucks.
Operate power meat-preparation and processing equipment.
Cut, trim, and prepare meat for service and self-service counters.
Weigh, wrap, and label products.
Ensure proper product rotation and storage, and maintain coolers and freezers.
Assist in technical areas as needed.
Provide and coach others on customer service.
Answer customer questions about products and assist with selections.
Follow merchandising and selling campaigns related to cutting, trimming, and merchandising meat.
Clean and sanitize the sales floor, display cases, preparation areas, and equipment.
Comply with department and store operating procedures and federal and state fresh-meat regulations, and ensure Partners comply with them.
Maintain equipment safety and sanitation standards.

Responsibilities

Job Summary: As a Market Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service and maintaining department safety and sanitation. You may perform supervisory responsibilities, such as scheduling work, and training / developing Partners.

Key Responsibilities & Essential Functions:

Store Lead Operations / Training / Production / Food Service:

May serve as backup to Department Manager (performs some duties under Manager's supervision); may help prepare department work schedules
Trains Partners; directs work; addresses complaints; resolves issues; serves as liaison between Manager and department Partners
Orders product; ensures quality control; unloads heavy, bulky meat from trucks
Operates power meat prep and processing equipment
Cuts, trims, and prepares meat for service meat counter and self-service counter
Weighs / wraps / labels product
Ensures proper product rotation and storage
Maintains coolers and freezers
Assists in all technical areas, as needed
Provides / coaches on superior customer service
Answers customer questions regarding products; assists with selections
Follows merchandising and selling campaigns related to cutting, trimming, and merchandising meat

Food Safety / Sanitation:

Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Complies / ensures Partners comply with department SOPs, Store operating procedures, and federal / state fresh meat regulations
Maintains equipment safety and sanitation standards

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

Work Experience:

Knowledge/Skills/Abilities:

Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
Knowledge of the culinary and nutritional aspects of product
Meat-cutting skills (saw, grinder)
Customer service and communication skills
Computer skills (Telxon, IMS, Exporter, CIS, MS Office)
Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)

Education:

Associate's degree, or equivalent from two-year college or technical school; or 6+ months of related experience and / or training, or combination of equivalent education / training

Licenses/Certifications:

Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training

Physical Demands & Working Conditions:

Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Lift and carry moderately heavy loads (40 - 60 lbs)
Frequently stand, walk, bend, reach, pivot, push / pull with arms, grasp
Frequently be exposed to moving mechanical parts, extreme cold, and high-tech chemicals
Occasionally be exposed to wet and / or humid conditions
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 11/1/2012

H-E-B

Market Lead

About the Job

Requirements

Responsibilities

About the Company

H-E-B

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