Help Desk Engineer
Amelia
Help Desk Engineer
Amelia
Enterprise AI platforms for digital agents
Responsibilities
• Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments.
• Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA. Responsibilities include break/fix, new build outs and escalation of level 2 calls, AD administration, BES administration, SAP support, VMWare support, mobile phone/tablet support, proprietary software support, VPN connectivity troubleshooting, group policy modification and troubleshooting, SMTP and NDR based troubleshooting, login script troubleshooting, utilizing remote tools to facilitate efficient resolution of issues, knowledge of scripting to help automate processes.
• Candidates must have excellent communication, customer service skills and the ability to extract information from end users to resolve network, server and computer related hardware/software issues. Candidate must be able to ask questions to determine the scope of what they are troubleshooting.
• Candidates must demonstrate knowledge and methodical trouble shooting skills for software, hardware and networking issues.
• Properly document all issues in tickets and update knowledge base articles for other engineers.
• Test and report errors in company internal systems and tracking tools.
Benefits
• Competitive Base Salary
• Monthly Bonus Plan
• Medical Insurance, Dental Insurance, and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(K) Plan
• Flexible Spending Accounts; Health Care, Dependent Care, Transportation
• Paid Time Off
Amelia provides enterprise AI with two main platforms: Amelia Conversational AI for building Digital Employees that handle customer and internal support tasks and connect to CRM/ERP, and Amelia AIOps for automating IT operations and unifying workflow tools. The products blend deterministic rule-based logic with generative AI and include a no-code/low-code Digital Employee Builder so non‑experts can create agents and deploy them quickly. It differentiates itself through enterprise governance, deep integration with existing systems, and a hybrid AI approach, serving large organizations across banking, telecom, healthcare, insurance, and retail. Amelia aims to automate complex customer service and IT workflows at scale, accelerating AI adoption in business processes; it was acquired by SoundHound AI in 2024.
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