Love, Bonito

Direct-to-consumer women's fashion e-commerce

Store Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timePetaling Jaya, MalaysiaIn-person

About the Job

Requirements

A passion and genuine interest in fashion and retail.
Strong retail store management, inventory management, multitasking, and execution abilities.
Customer-centric and people-oriented, with the ability to handle customer and retail staff issues.
Ability to drive sales and a strong conversion rate, with good product knowledge and visual merchandising skills.
Ability to think and work systematically, with sound judgment and discretion.
Strong problem-solving ability and the ability to develop scalable, sustainable, cost-efficient solutions.
A proactive, hands-on approach and self-starting attitude.
Strong communication skills to influence internal stakeholders across headquarters or markets.
At least 3 years of relevant work experience, preferably in a fashion or retail company.
Minimum SPM or Diploma in Retail Management, Fashion, or a related field.
Proficiency in spoken and written English and Malay or Chinese.
Strong leadership, communication, and teamwork skills; proactive and results-oriented, and able to work with minimal supervision.
Ability to work 45 hours per week across 5 days, including weekends and public holidays, on morning and/or afternoon shifts.

Responsibilities

Meet sales goals by leading, managing, mentoring, and providing feedback to full-time and part-time retail associates.
Motivate the retail team to work toward collective goals.
Manage retail performance and operations, including customer care, sales and stock management, visual merchandising, human resources, and loss prevention.
Develop strategies to enhance the store customer experience and drive sales performance.
Train and mentor the team to deliver considerate customer service.
Improve and optimize retail processes to increase productivity and improve store operations.
Assist with receiving new stock; control returns, damages, and transfers; and open and close cashiers.
Manage store inventory levels and accuracy by monitoring, scheduling, and ordering inventory as needed.
Oversee store administration and ensure compliance with policies and procedures.
Maintain store condition, visual merchandising standards, and merchandise displays, working with the Visual Merchandising team to optimize in-store displays.
Conduct stock-taking exercises at scheduled intervals or as needed.
Plan manpower resources for permanent and temporary retail staff; manage shift schedules and the retail staff budget to maintain optimal staffing levels based on peak hours, days, and seasonality.
Conduct weekly business reviews to expand the customer base, increase store traffic, and optimize profitability.
Handle issues arising from staff or customers, including complaints and grievances.

Store Manager (Sunway Pyramid)

Love, Bonito · Bandar Sunway, Malaysia · Full-time · Posted 2026-10-14

Workplace: on_site

Department: Retail

Description

About us
We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

The role
You will be responsible for supervising Love, Bonito retail store based in Sunway Pyramid Mall, ensuring excellent store operations while driving store sales growth. Reporting directly into the Area Manager, you will play a key role in shaping Love, Bonito throughout this exhilarating expansion phase.

Main Responsibilities

Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
Inspire and motivate the retail team to work towards a collective goal
Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
Develop strategies to enhance the store customer experience and drive sales performance
Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring
Develop, improve and optimize retail processes to improve productivity and store operations
Assist with the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers
Assist with store inventory levels and ensure highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
Oversee general store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards
Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store
Conduct Stock Taking exercises at several intervals in the year, or as and when required.
Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
Conduct weekly business reviews to expand our customer base, increase store traffic and optimize profitability
Handle all issues that arise from staff or customers (complaints, grievances etc).

KPIs

Retail Sales/Revenue Growth/Productivity
Customer Service Excellence
Store Operations/Visual Merchandising Excellence
Inventory Management KPIs
Store staff retention rate

Requirements

You should have / be

A passion and genuine interest in fashion and retail.
Superb retail store management, inventory management, multitasking and execution abilities.
Customer-centric and people-oriented, able to handle customers and retail staff issues well.
Ability to drive sales and strong conversion rate, with good knowledge of products, what works in-store and excellent visual merchandising skills.
An ability to think /work systematically, with impeccable judgment and discretion.
Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
A self-starter, proactive and hands-on approach with "Can do" attitude!
Strong communication skills to inspire and influence internal stakeholders (HQ or Markets).
A fun, positive and charismatic personality.

Hours

Full-time: 45 hours per week, 5 days work a week, morning and/or afternoon shifts
All staff must be able to work on weekends/public holidays

Qualifications & Experience

3+ years of relevant work experience preferably in fashion / retail company.
Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.
Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Chinese.
Strong leadership skills, effective communicator and an influential team player.
Proactive, results-oriented and able to work with minimum supervision.

Benefits

Uniform allowance
Attendance allowance
Commissions
Incentive
Birthday leave
Training provided

Apply

Apply at Love, Bonito

About the Company

Love, Bonito

Direct-to-consumer women's fashion e-commerce

Love, Bonito designs and sells women's fashion online through a direct-to-consumer model on lovebonito.com. Its clothes—dresses, skirts, tops and vests—are designed for comfort, style, and fit, sold directly to shoppers to maintain brand control. Unlike many brands, it builds a community around empowerment and centers the design process on better fit and collection storytelling. Its goal is to help modern women feel confident and capable by offering practical, well-made clothing for work and leisure.

Company size: 501-1,000
Company stage: Series C
Total funding: $63M
Headquarters: Singapore, Singapore
Founded: 2010

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