GoMining

Tokenizes Bitcoin mining power into NFTs

VIP Support Manager - VIP

Account ManagementConfirmed live in the last 24 hours

Full-timeRemote in Cyprus

About the Job

Requirements

At least 2 years of experience in customer support, client service, or account management; experience with VIP or high-value clients is ideal, and crypto, fintech, or information technology experience is a plus.
English proficiency at B2 or higher, written and spoken.
Understanding of cryptocurrency, decentralized finance, non-fungible tokens, and mining, or readiness to learn them quickly.
Experience with customer relationship management systems and analytics tools.
Ability to manage several clients in parallel, work in a fast-paced environment, and remain proactive.
Basic sales and negotiation skills and comfort offering products to clients.

Responsibilities

Provide premium support to VIP clients and resolve their requests quickly and professionally through chat, messaging apps, email, and calls.
Manage a portfolio of clients, build trust, understand each client's needs and goals, and stay in regular contact.
Track client requests through resolution and maintain high client satisfaction.
Keep customer relationship management records updated with interactions, requests, and deals.
Analyze client behavior and suggest ways to increase engagement and lifetime value.
Identify upselling and cross-selling opportunities and offer relevant products, including digital miners, hashrate, and tokens.
Work with marketing, product, and development teams to share client feedback and improve the VIP experience.

Desired Qualifications

Experience working with VIP clients or high-net-worth investors.
Sales or upselling experience.
Russian language skills.
Additional language skills in German, French, or Spanish.
Experience with cryptocurrency exchanges, payment systems, or decentralized finance products.

VIP Support Manager

GoMining · Cyprus (Remote) · — · Posted 2026-11-03

Workplace: remote

Department: VIP

Description

GoMining is looking for a VIP Support Manager to take care of our most valuable clients. You’ll own a portfolio of VIP accounts and be their go-to person at GoMining. Your job is to resolve their requests quickly, build long-term, trust-based relationships with them, and make sure every client gets a truly premium experience.

Along with support, you’ll spot opportunities to offer clients additional GoMining products that fit their needs, and you’ll earn uncapped commission on every sale. If you’re client-oriented, enjoy working with people and want to grow in the fast-moving crypto industry, this role is for you.

Responsibilities

Provide premium support to VIP clients: resolve their requests quickly and professionally via chat, messengers, email and calls.
Act as a personal manager for your client portfolio: build trust, understand each client’s needs and goals, and keep in regular touch.
Track client requests through to resolution and keep satisfaction consistently high.
Keep the CRM up to date by logging all interactions, requests and deals.
Analyze client behavior and suggest ways to increase engagement and LTV.
Identify upsell and cross-sell opportunities and offer clients relevant GoMining products, such as digital miners, hashrate and tokens.
Work closely with the marketing, product and development teams to pass on client feedback and improve the VIP experience.

Requirements

2+ years of experience in customer support, client service or account management, ideally with VIP or high-value clients (crypto, fintech or IT is a plus).
Excellent communication skills, diplomacy and a strong client-oriented mindset.
English at B2+ level (written and spoken).
Understanding of crypto, DeFi, NFT and mining, or the readiness to learn fast.
Experience with CRM systems and analytics tools.
The ability to work in a fast-paced environment, handle several clients in parallel and stay proactive.
Basic sales and negotiation skills, and comfort with offering products to clients.

Nice to have

Experience working with VIP clients or HNW investors.
Sales or upselling experience.
Russian language.
Knowledge of additional languages (German, French, Spanish).
Experience in crypto exchanges, payment systems or DeFi products.

Benefits

Fixed salary + uncapped commission on sales to your clients.
Unique loyalty program: receive corporate digital miners and earn passive income with no investment.
Learning support: courses, English classes and conferences (up to 100% reimbursement).
Work-life fit: remote work and flexible hours. For us, results matter most.
Paid time off: up to 28 vacation days, up to 15 sick days, plus local holidays.
Team retreats: company-sponsored stays at a villa in Turkey.
Recognition: “Employee of the Month” award, team events with wow prizes and structured performance reviews.
Career growth: real opportunities to grow into expert or top-management roles.

Apply

Apply at GoMining

About the Company

GoMining

Tokenizes Bitcoin mining power into NFTs

GoMining tokenizes real-world Bitcoin mining power into Digital Miner NFTs, giving investors ownership of a share of nine data centers worldwide without handling hardware. The NFTs specify hashing power and energy efficiency, and holders earn daily Bitcoin rewards while paying maintenance and energy fees in BTC or the GOMINING token (which offers a 10% discount). It supports Solo and Pool Mining, with NFTs upgradeable and tradable on marketplaces like OpenSea; the GOMINING token handles transactions, staking, and governance. The goal is to democratize access to cryptocurrency mining by turning hardware into liquid digital assets with perpetual ownership and a deflationary token model.

Company size: Not listed
Company stage: Seed
Total funding: $3M
Headquarters: Singapore
Founded: Not listed

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