Senior Administrator - Investor Services

Job Description

Please note that for this role we accept applications from candidates based in Belfast, Jersey, Guernsey and the Isle of Man. 

Purpose of the Job

We are looking for a detail-oriented and proactive professional to join our Alternative Investments/Global Funds team as part of our Client Due Diligence (CDD) function.

You will play an important part in supporting investor onboarding and ongoing due diligence activities, ensuring compliance with regulatory requirements while delivering an excellent service to internal stakeholders. You'll work closely with Compliance, Fund Administration teams, Management, and Directors to manage investor CDD processes and contribute to maintaining the highest standards of risk management and regulatory compliance.

Main Responsibilities

• Conduct CDD reviews for a range of investor types, including simplified, standard, and high-risk investors and structures.
• Review internal systems and databases to determine whether prospective investors are existing clients or investors.
• Prepare detailed ownership and structure charts, identifying controllers and Ultimate Beneficial Owners (UBOs).
• Identify any gaps or deficiencies in CDD documentation and work with Administrators to obtain the required information.
• Support investor screening processes and complete relevant internal documentation and checklists.
• Maintain accurate and up-to-date records within the Investor CDD Tracker.
• Provide support, guidance, and knowledge sharing to colleagues across the team.
• Act as deputy to the CDD Manager when required.
• Liaise with the CDD Manager, Compliance team, and FATCA/CRS specialists to obtain guidance, approvals, and sign-off where necessary.
• Apply a strong understanding of AML/CFT requirements, customer due diligence standards, and cross-border regulatory obligations.
• Ensure risk management, review procedures, and operational controls are consistently followed.
• Escalate risks, issues, or concerns promptly to management or Directors where appropriate.
• Support additional CDD, compliance, and operational activities as required by the CDD Manager and wider Global Funds business.
• Maintain the highest levels of confidentiality when handling information relating to Ocorian, its clients, and employees.
• Record time accurately in accordance with company policies and procedures.
• Comply with all information security policies, procedures, and controls to ensure the protection of sensitive information.

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Qualifications

• Educated to A-Level standard or equivalent.
• A degree in Law, Management, Finance, or a related discipline would be advantageous.
• Professional qualifications, or progress towards qualifications such as ICSA, STEP, or other relevant certifications, are desirable.

Knowledge, Skills and Experience

• Minimum of 3 years' experience within Compliance, CDD/KYC, Fund Administration, Trust, Corporate Services, or a related financial services environment.
• Good technical understanding of AML/CFT legislation and regulatory requirements.
• Experience reviewing corporate ownership structures and beneficial ownership information.
• Strong understanding of customer due diligence processes and risk-based approaches.
• Knowledge of international and cross-border CDD requirements would be beneficial.
• Strong IT skills with the ability to work confidently across multiple systems and databases.
• Excellent attention to detail and ability to maintain high levels of accuracy.

Competencies

• Strong communication and interpersonal skills, with the ability to build effective relationships at all levels.
• A proactive and solution-focused approach to problem-solving.
• Excellent organisational and time management skills, with the ability to manage competing priorities.
• Commitment to quality, accuracy, and delivering work within agreed deadlines.
• Ability to work methodically and maintain a high level of attention to detail.
• Collaborative team player who enjoys supporting colleagues and sharing knowledge.
• Flexible, enthusiastic, and adaptable approach to work.
• Eagerness to learn, develop new skills, and take on new challenges.
• Strong professional judgement and a risk-aware mindset.
• Commitment to maintaining the highest standards of integrity, professionalism, and client service.

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.